RingCentral Plans & Pricing:
Full Guide for 2024

RingCentral boasts connecting more than 7 million users worldwide, ranging from SMBs to enterprises. But is RingCentral’s cost worth paying?

Whenever businesses first start looking for cloud-based solutions to fuel their call center efforts, there are a select few providers they look at first. Consequently, RingCentral plans and pricing are commonly googled search terms.

In this article, we seek to answer a single question. Is the RingCentral subscription worth it? Keep reading to find out!

Key takeaways:

• RingCentral plans cater to businesses of all sizes, consisting of the Core ($20 per user/month), Advanced ($25 per user/month), and Ultra ($35 per user/month) plans, with plenty of add-ons available.
  
• RingCentral’s main claims to fame include its comprehensive collaborative and multi-channel features (availability varies by plan), and the RingSense AI for Sales Teams, starting at $60 per user/month.
  
• Some of RingCentral’s drawbacks include comparatively worse customer service, limited international numbers, missing calling features, and call quality issues.

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Overview of RingCentral Plans & Pricing

RingCentral offers multiple pricing plans, each catering to a different use case based on your team size, feature, and integration requirements. Below, we’ll briefly discuss the specifics. The main RingCentral packages consist of:

Aspect/Feature

Core Plan

Advanced Plan

Ultra Plan

Annual Pricing

$20 per user/month

$25 per user/month

$35 per user/month

Unlimited Domestic Calling

IVR

AI Transcriptions & Summaries

Advanced Call Queues

Advanced Call Monitoring

Business Analytics

Unlimited File Storage

Video Meetings

100 users

100 users

200 users

SMS

25/user/month

100/user/month

200/user/month

Best For

SMBs looking to get started with their call center operations.

Mid-Market companies looking to streamline processes.

Enterprises looking to dive deep into conversations and analytics.

Core Plan

RingCentral’s Core Plan is the provider’s cheapest pricing option. It includes all the basic call center functionality you would expect, making it a great entry-level solution for companies just starting to use a business phone system.

Nevertheless, some users may object to the comparatively limited number of features in a more expensive than average starting plan.

Advanced Plan

RingCentral’s Advanced plan expands on its core offering by giving users access to additional automation, customer service, and multi-site management capabilities. This makes it a solid option for more mature or growing organizations.

However, businesses with more demanding use cases may miss features, such as unlimited storage for files, messages, and recordings or device analytics and alerts.

Ultra Plan

RingCentral’s Ultra plan is the provider’s most comprehensive and expensive package. It focuses on extended storage and advanced analytical capabilities, which makes it particularly interesting for enterprises and efficiency-oriented companies.

Nevertheless, customers paying for this plan may be frustrated to find that despite this being the highest tier, they don’t get access to a dialer or RingCentral’s own sales AI.

RingCentral Add-Ons:

RingCentra’s relatively low pricing comes with a cost. The provider locks several features behind paywalls as add-ons, meaning businesses like yours may find themselves paying well beyond the standard asking price.

Other RingCentral Plans

Beyond the standard Business Phone RingCentral plans, the company offers several other packages, either building on top of its solutions or focusing on smaller specific use cases. RingCentral’s other plans include:

• RingCX: RingCentral’s main AI-powered call center solution gives users access to features including skills-based routing, automated AI summaries, and advanced speech analytics.
  
  Price: $65 per user/month, billed annually
  
• RingCentral Contact Center Enterprise: The most expensive call center package RingCentral offers, giving users access to advanced features, including proactive outreach, sales dialers, and an Interactive Voice Agent (IVA).
  
  Price: per request only
  
• RingCentral Video: A series of pricing options, ranging between $0 and $54 per user/month, targeting internal company communications from simple video calls to webinars and digital room solutions.
  
  Price: $0 Video Pro, $15 Video Pro+, $49 Rooms, $54 Webinar
  
• RingCentral Events: A software license pricing plan, giving users access to a comprehensive system for digital and hybrid event planning for up to 100,000 attendees.
  
  Price: $1,490 per 100 users/event
  
• RingSense for Sales: An AI-specific pricing plan focusing on Conversational Intelligence tools, including coaching and performance analysis, automated call summaries and highlights, and multi-level reporting.
  
  Price: $60 per user/month 

See How RingCentral Stacks Up

Discover Alternatives

CloudTalk Vs. RingCentral: Which Is Better?

Whenever you’re considering a particular provider, it’s important to look at their offering in context of other options on the market. In this case, we’ll be comparing RingCentral against CloudTalk, so it’s vital we give you some context.

Short Overview of CloudTalk’s Plans and Pricing

CloudTalk has 4 pricing plans on offer, ranging in price from $25 to $50 per user/month, with a special exception for the custom pricing plan, which lets you tailor your solution to your unique business needs. Here’s a breakdown of CloudTalk’s plans:

1. Starter: CloudTalk’s most basic plan, designed specifically for micro and small businesses. Easy to set up and easier to use, this plan offers small teams everything they need to kick off their call center operations.
   
   Key Features: Click-to-Call, Voicemail, Call Flow Designer (CFD), Automatic Call Distribution (ACD)
   
   Price: $25 per user/month
   
2. Essential: CloudTalk’s equivalent to RingCentral’s advanced plan, focused on growing SMBs and MMBs. This plan helps teams expand their inbound and outbound operations, automate processes, and improve experiences.
   
   Key Features: SMS/MMS, Interactive Voice Response (IVR), Skill-Based Routing, Callback, Integrations + Open API
   
   Price: $30 per user/month
   
3. Expert: CloudTalk’s feature-packed plan for growing MMBs and enterprises, or any team that requires robust calling capabilities. This plan helps customer-facing departments streamline outreach and improve performance.
   
   Key Features: Power Dialer, Smart Dialer, VIP Queues, WhatsApp Inbound & Outbound Messages, Call Monitoring
   
   Price: $50 per user/month
   
4. Custom: CloudTalk’s ultimate plan for the most demanding of companies, tailored perfectly to their particular business needs. This plan allows you to do it all, from coordinating teams to conquering the world’s many markets.
   
   Key Features: Custom Onboarding, Unlimited Outbound Calls with Flat Rates, Enterprise-Level Security, Developer Support
   
   Price: Varies based on features, number of users, etc.

CloudTalk Vs. RingCentral: Direct Comparison

CloudTalk Vs. RingCentral: Key Takeaways

Based on our comparison between CloudTalk’s and RingCentral’s pricing and plans, we can glean several insights. These include:

• Team Collaboration: RingCentral offers a more comprehensive solution for team collaboration, with options for file sharing and video conferencing.
  
• Feature Availability: CloudTalk offers a more comprehensive suite of calling capabilities (ex., sales dialers), typically at a lower pricing plan range.
  
• International Expansion: CloudTalk offers a more extensive selection of international, toll-free, and local numbers for global growth and expansion.
  
• Pricing: Although RingCentral’s Core and Ultra plans are cheaper than CloudTalk’s, these plans sacrifice features and international numbers.

Here’s what some customers say when comparing Cloudtalk with Aircall:

RingCentral Best Features

As we’ve discussed, RingCentral’s packages are quite varied in terms of features. However, there are a few that rise above the rest. Based on online reviews and testimonials, RingCentral’s top 3 best features include:

• RingSense for Sales: This add-on focuses on enhancing sales productivity by analyzing interactions between salespeople and prospects. It provides insights, follow-ups, and performance scoring to help sales teams close more deals.
  
• Omnichannel Communication: RingCentral supports channels including voice, video, SMS, chat, and social media, which enables seamless interaction with customers across various platforms.
  
• Video Conferencing Tools: RingCentral includes robust video conferencing features that support HD video quality, screen sharing, and meeting recording with built-in security measures to empower remote collaboration.

RingCentral Pros & Cons

Based on everything discussed so far, we can make several conclusions regarding RingCentral’s strongest and weakest aspects. These include:

CloudTalk: The Better Call Center Choice

As you’ve seen, RingCentral is a fierce competitor in the call center software scene. However, several aspects hold it back from being the best. Ultimately, your decision should come down to what type of solution you’re looking for.

Are you missing key tools to tie your operations together and need a UCaaS platform to fuel both internal and external communication, with video and file-sharing to boot? In that case, RingCentral certainly deserves consideration.

But if you care about creating exceptional customer experiences, enjoying crystal-clear calls, and closing more deals…then look no further than CloudTalk.