Call Recording for Business: 12 Best Phone Recording Systems for 2026

What Is CloudTalk?

CloudTalk is a business phone system with call recording built in: an admin switches it on once, and every inbound, outbound, and internal call is captured from then on.

It suits sales and support teams of roughly 3 to 100 seats that want recording, analytics, and optional AI in one platform, with local numbers in 160+ countries and AI voice agents whose calls are recorded the same way human agents' are.

What Are the Key Call Recording Features of CloudTalk?

Automatic recording on every plan
Inbound, outbound, and internal calls, with agent pause and resume when the admin allows it. Leave recording off and the same permission lets an agent start it only once the caller agrees.
Access controls per user
Who can see, play, and download recordings is set company-wide or per user through user management.
Storage that grows with the plan
One month on Starter, unlimited on Essential and Expert, with two-year-old recordings archived rather than deleted.
Recordings in the CRM
Each recording attaches to the call record in HubSpot, Pipedrive, and 100+ other apps from Essential, with Salesforce on Expert.
AI on top of the recording
AI Conversation Intelligence adds transcripts, summaries, sentiment, and call scoring from $9/user/month, and the AI Receptionist records the inbound calls it answers.

What Are CloudTalk's Pros and Cons?

Pros	Cons
Nothing to remember: recording runs in the background from the cheapest plan, with no per-minute charge.	Consent is on you: callers hear no announcement unless you add a greeting, and recording can't be switched by state or country.
Coaching where the deal lives: G2 reviewers' most repeated habit is playing calls back from the CRM record.	Deletion is manual: single recordings go from the player or the API, bulk removals through Support, and there's no retention schedule you can set yourself.
Same rules for AI agents: calls handled by the AI Receptionist are recorded, transcribed, and filed like a rep's.	Transfers are a gap: pause doesn't survive a transfer, so only the part before the hand-off is saved.

Who Is CloudTalk Best For?

Small and mid-sized sales and support teams that want every call captured without babysitting it, including teams moving reps off personal mobiles. If recording rules have to change by state or country, Talkdesk's per-number settings or Nextiva's per-user policies get you closer.

How Much Does CloudTalk Cost?

CloudTalk pricing starts at $25/user/month on Starter, billed annually, with unlimited recording storage from Essential at $29/user/month:

CloudTalk Plans and Pricing

Three per-seat plans that all record calls, plus flat-priced AI add-ons, with the AI voice agents priced per account rather than per seat.

Plan	Price (Annual Billing)	Recording and Key Features
Starter	$25/user/month ($34 monthly)	Automatic recording with 1-month retention, pause and resume, unlimited US and Canada calls, 500 EU/UK outbound minutes, queues, click-to-call
Essential	$29/user/month ($39 monthly)	Everything in Starter + unlimited recording retention, IVR, smart routing, 100+ CRM and helpdesk integrations
Expert	$49/user/month ($69 monthly)	Everything in Essential + AI Sales Dialer with the Power Dialer, Salesforce, mandatory call tagging, 24/7 phone support (3-seat min)
AI Conversation Intelligence (add-on)	$9/user/month	AI transcripts, call summaries, call scoring, sentiment analysis, and agent coaching insights on every recording
AI Conversation Intelligence Plus (add-on)	$19/user/month	Everything in AI Conversation Intelligence + call scoring templates auto-assigned by team, custom summary templates, custom topics, AI-drafted follow-up emails
AI Receptionist (add-on)	From $99/mo (200 min)	Inbound AI call answering, routing, logging; 50 free minutes on every account; tiers up to $699/mo (2,500 min)
AI Specialist (add-on)	From $349/mo (1,000 min)	Sales-led custom AI voice agents for inbound and outbound workflows; plans scale up to $1,249/mo (5,000 min)

Prices shown for annual billing. Recording is on every plan, and the plan decides how long recordings stay.

What Are Real Users Saying About CloudTalk?

G2 reviewers keep coming back to one habit: listening back to calls to coach reps, with recordings, notes, and metrics in one place. The complaints cluster on call quality over weak connections and on AI features sitting behind add-ons rather than in the base plan, which is fair.

What Is CloudTalk's G2 Rating and Review Count?

CloudTalk's current G2 rating is 4.4/5, out of 1,900+ verified user reviews.

CloudTalk G2 Review

Customer Story: Allycom

Allycom, an IT outsourcing provider for financial services, needed every customer call recorded and monitored once new regulations arrived. Nearly eight years on, it reports 100% reliable call recording across nearly 100 countries.

Switch Recording On Once. Then Try to Forget It's There, for 14 Days.

Start a trial, turn on inbound and outbound recording, connect HubSpot or Pipedrive, and take a few real calls. Each one lands on the right contact with the recording attached, and the pause button earns its keep on the first card payment. No card needed to start.

2. Aircall: Best for Simple Call Recording With CRM and Helpdesk Sync

Aircall Video Review

What Is Aircall?

Aircall is a cloud phone system built around its integrations, so calls, recordings, and transcripts show up in HubSpot, Zendesk, or Pipedrive without anyone copying links around. It suits small and mid-sized sales and support teams that live in those tools and want recording to just happen.

What Are the Key Call Recording Features of Aircall?

Automatic recording on every plan
Calls record by default, and an admin can set a number to manual so agents start, pause, and resume themselves.
Storage by plan
Up to one year on Essentials, unlimited on Professional, with six months visible in the dashboard and older files on request.
Transcripts included
On every plan. Summaries, topics, and call scoring (AI Assist) come with Professional or as an add-on on Essentials.
CRM sync and bulk export
A recording link and transcript land on the HubSpot, Zendesk, or Pipedrive record on Essentials, Salesforce needs Professional, and bulk export runs from analytics.

What Are Aircall's Pros and Cons?

Pros	Cons
Recording costs nothing extra: automatic on every plan, transcripts thrown in.	Three-seat minimum, annual prepay: the entry price assumes three licenses billed yearly.
Recordings where the work is: reviewers praise transcripts showing up inside the CRM.	Scoring is gated: summaries and call scoring sit on Professional, live coaching at $49 per seat extra.
Simple to run: in our own win-loss notes, buyers who picked Aircall mostly named the interface.	Audio complaints: connection quality is the most repeated G2 criticism, with transcript accuracy close behind.

Who Is Aircall Best For?

Teams of three or more on HubSpot, Zendesk, or Pipedrive that want recordings and transcripts to appear there without setup headaches. I'd test call quality on your own network before signing a year, since that's the complaint that follows Aircall around.

How Much Does Aircall Cost?

Aircall pricing starts at $30/user/month billed annually with a three-license minimum, and recording is included from the first plan:

Aircall Plans and Pricing

Two published per-license plans with a three-license floor, plus a Custom tier from 25 licenses.

Plan	Annual	Monthly	Recording and Storage
Essentials	$30/user/month	Not published	Automatic recording and transcripts, storage up to 1 year
Professional	$50/user/month	Not published	Unlimited storage, AI Assist summaries and scoring, Salesforce
Custom	Quote (25-license min)	Quote	Unlimited storage, unlimited outbound, SLA and SSO

Annual billing saves about a quarter. Recording is on every plan, storage length is what changes.

What Are Real Users Saying About Aircall?

Call recording is one of the most-mentioned pros in Aircall's G2 reviews, usually next to the integrations that put the transcript beside the deal. Of the complaints, the one I'd take seriously is call quality, because it's the one you can't configure your way out of.

What Is Aircall's G2 Rating and Review Count?

Aircall's current G2 rating is 4.4/5, out of 1,650+ verified user reviews.

Aircall G2 Review

3. RingCentral: Best for Mid-Sized Teams Needing a Full UCaaS Platform

RingCentral Video Review

What Is RingCentral?

RingCentral sells RingEX, a UCaaS (Unified Communications as a Service) platform that bundles phone, video meetings, and team chat in one app. It fits mid-sized companies whose IT team wants one vendor for everything and whose recording needs are modest.

What Are the Key Call Recording Features of RingCentral?

On-demand on Core, automatic on Advanced
Core agents start recordings themselves. Automatic recording needs Advanced and is switched on per user by an admin.
90-day retention
Automatic and on-demand recordings are deleted after 90 days, with a cap of 100,000 automatic recordings per account.
Backup to cloud drives
The RingCentral Archiver copies recordings to Google Drive, Dropbox, or Box, which is how most teams get past the 90 days.
AI notes included, scoring extra
Transcripts and notes come on every tier. Call scoring and coaching need Conversational Intelligence from $60 per user, and CRM sync starts on Advanced.

What Are RingCentral's Pros and Cons?

Pros	Cons
Reliability: HD voice and uptime are the most-praised themes on G2.	90 days and gone: the loudest recording complaint, with a years-old feature request behind it.
Recordings in HubSpot: linked and playable on the record, with AI summaries on the timeline.	Automatic costs more: Core records on demand only, and automatic recording can't be paused by the agent.
One platform: calls, meetings, and chat under one login for IT to manage.	Admin sprawl: settings spread across menus, and slow support is a steady G2 complaint.

Who Is RingCentral Best For?

Mid-sized teams that want meetings and messaging from the same vendor and can live with 90-day retention, backed up to a cloud drive. In our own win data, missing features were the top reason in about seven of ten deals against RingCentral, so I'd check that Advanced covers your recording rules before you buy.

How Much Does RingCentral Cost?

RingCentral pricing starts at $20/user/month billed annually on RingEX Core, which records on demand only:

RingCentral Plans and Pricing

Two priced RingEX tiers, with the AI Customer Engagement bundles sold on quote.

Plan	Annual	Monthly	Recording and Storage
Core	$20/user/month	$30/user/month	On-demand recording, 90-day retention
Advanced	$25/user/month	$35/user/month	Automatic recording, 90-day retention, CRM integrations
AI Customer Engagement Bundles	Quote	Quote	Advanced plus AI Receptionist, unlimited storage subject to the retention period

Annual billing saves up to a third. Automatic recording and CRM integrations start on Advanced.

What Are Real Users Saying About RingCentral?

Reviewers trust the audio and like finding recordings inside HubSpot, and the mood on recording is otherwise one of patience: the retention request on the ideas board has gathered votes for years. Slow support is the other recurring theme. If 90 days isn't enough for you, I wouldn't wait for that request to land.

What Is RingCentral's G2 Rating and Review Count?

RingCentral RingEX's current G2 rating is 4.2/5, out of 1,500+ verified user reviews.

RingCentral G2 Review

4. Nextiva: Best for Call Recording With Reliable Reporting and Monitoring

Nextiva Video Review

What Is Nextiva?

Nextiva is a US business phone system that has grown into a customer-experience platform, with voice, texting, chat, and ticketing in one app. It suits small and mid-sized teams that want recording policies set by an admin and a support desk that picks up.

What Are the Key Call Recording Features of Nextiva?

Recording on all three plans
The live pricing table ticks call recording on NEXT Core, Engage, and Scale.
Recording policies
Admins pick Always, Always with Pause and Resume, On-Demand, or Never per user, so the rule matches the role.
Six months of storage, extendable
Six months by default, with extra storage for the whole account up to three years, plus WAV downloads, bulk export, and a recurring SFTP drop.
AI transcription and summaries
Listed on every plan, with the Salesforce integration ticked across the board.

What Are Nextiva's Pros and Cons?

Pros	Cons
Policy-level control: pause and resume is a setting, not a hope.	Tickets for admin work: recorder portal access and some changes go through support.
Support that answers: the most-praised theme in Nextiva's G2 reviews.	Setup complexity: configuration that takes patience is the most common G2 con.
Long paid retention: up to three years with bulk and SFTP export for audits.	Mobile app wobbles: recent reviews call the app unreliable.

Who Is Nextiva Best For?

Teams that want an admin to set recording rules once, with reporting to review them and a support line that picks up. Supervisor monitoring only arrives on Scale at $75 per user, so budget for it if live listening matters to your QA.

How Much Does Nextiva Cost?

Nextiva pricing starts at $15/user/month on NEXT Core, billed annually on a 12-month term for new small-business customers:

Nextiva Plans and Pricing

Three NEXT plans priced per user, with the annual rate reserved for new customers with 1 to 100 employees on a yearly term.

Plan	Annual	Monthly	Recording and Storage
NEXT Core	$15/user/month	$23/user/month	Call recording, AI transcription and summaries, 6-month default storage
NEXT Engage	$25/user/month	$50/user/month	Everything in Core + toll-free number and minutes, live chat, inbound call center
NEXT Scale	$75/user/month	Not published	Everything in Engage + supervisor monitoring, blended inbound and outbound, skills-based routing

Recording and AI transcription are ticked on every plan. Supervisor monitoring is Scale only.

What Are Real Users Saying About Nextiva?

Reviewers praise call quality and a support team that resolves tickets within a day, with recording, texting, and voicemail in one app. The sentiment dips in the first few weeks, when most of the configuration happens.

What Is Nextiva's G2 Rating and Review Count?

Nextiva's current G2 rating is 4.5/5, out of 3,650+ verified user reviews.

Nextiva G2 Review

5. 8x8: Best for International Teams With High Call Volume

8x8 Video Review

What Is 8x8?

8x8 is a UCaaS and contact center vendor with calling plans that stretch across dozens of countries, sold on quote rather than from a price list. It suits international teams with heavy call volume and an IT owner who will manage storage add-ons.

What Are the Key Call Recording Features of 8x8?

Recording on every plan
An admin sets each user to record all calls, record on demand, or not at all. Rules are per user, not per number or direction.
Short default retention
Entry plans keep recordings 30 days, higher plans 130 days, then files are deleted unless you buy and assign storage add-ons.
Cold storage add-on
Paid storage from one to ten years per user, with retrieval taking up to 12 hours.
Stop and restart, HubSpot link
Agents can stop and restart a recording but there's no pause button. 8x8 Work for HubSpot logs each call with the recording link attached.

What Are 8x8's Pros and Cons?

Pros	Cons
Global calling: unlimited plans across many countries for teams that dial abroad daily.	30 days by default: recordings vanish unless storage add-ons are bought and assigned by hand.
Flexible per user: record-all or on-demand chosen per person.	Quote-only pricing: you won't know the real cost of storage until sales tells you.
Searchable transcripts: recordings carry a transcript, with deeper analysis in Conversation IQ.	Slow to appear: recordings can take up to 24 hours to show, and missing ones need a support case.

Who Is 8x8 Best For?

International teams making hundreds of calls a day across several countries, with someone on staff to manage retention add-ons. Put retention and per-direction recording in the quote conversation, because neither is on the price list.

How Much Does 8x8 Cost?

8x8 pricing is only available on request, with the last published self-serve rates for 8x8 Work at $24/user/month for X2 and about $44 for X4 on annual billing:

8x8 Plans and Pricing

Three quoted product lines, with the historical X2 and X4 rates the only published reference points.

Plan	Annual	Monthly	Recording and Storage
8x8 Work (X2 to X4)	$24 to $44/user/month (last published)	$28 to $57/user/month (last published)	Recording on every plan, 30 to 130 days of storage, cold storage as an add-on
8x8 Contact Center	Quote	Quote	Recording with QA tooling, reported from about $85/user/month
8x8 for Microsoft Teams	Quote	Quote	Calling and recording inside Teams

Confirm the quote before you budget. Storage add-ons are priced per user and not published.

What Are Real Users Saying About 8x8?

Ease of use and reliability lead the praise in 8x8 Work's G2 reviews, and the HubSpot recording link gets a nod from reps who used to hunt for files. The cons are slow support and plan limits that force an upgrade.

What Is 8x8's G2 Rating and Review Count?

8x8 Work's current G2 rating is 4.2/5, out of 900+ verified user reviews.

8x8 G2 Review

If 8x8 is already on your shortlist, the thing to settle before the quote call is retention: 30 days by default against unlimited from CloudTalk's Essential plan, and no pause button against one your agents can press. We've put the two side by side on CloudTalk vs 8x8 call recording, storage, pause, and CRM sync included, so you walk into that call knowing what to ask for.

Five Down, Seven to Go. Or Skip the Scroll and Record a Real Call Today.

Create a free account, pick a number in one of 160+ countries, and switch recording on for every call type. Play the recording back in the dashboard, then check it on the CRM contact. Free for 14 days, with no card required.

6. Zoom Phone: Best for Remote Teams Already Using Zoom

Zoom Phone Video Review

What Is Zoom Phone?

Zoom Phone is the calling add-on to Zoom Workplace, so calls, meetings, and chat share one app and one admin console. It suits remote and hybrid teams that already pay for Zoom and want recording without a second vendor.

What Are the Key Call Recording Features of Zoom Phone?

Recording on every plan, Metered included
Automatic recording is an admin policy per account, site, group, or user, for inbound, outbound, or both. Ad hoc recording is a button.
Stop and resume
Admins can allow users to stop and resume an automatic recording from the in-call controls. It's off by default.
Retention you set
Admins choose how long recordings stay, from days to unlimited, with automatic deletion after the period.
Summaries and CRM by plan
AI post-call summaries come with every plan. Salesforce sits on US and Canada Unlimited, HubSpot needs a Workplace Pro Plus or Business Plus bundle.

What Are Zoom Phone's Pros and Cons?

Pros	Cons
Cheapest full set: recording, texting, and summaries from $10.50 per user.	One file at a time: there's no bulk download or folder structure for recordings.
Granular admin control: direction, stop and resume, and retention set from one console.	HubSpot gaps: users report inbound recording links missing, and the app is rated 2.1 out of 5 on the HubSpot marketplace.
Familiar: reviewers like the one-tap jump from a call to a meeting.	Add-on creep: gated features are the recurring complaint, and in our own win data, local and international numbers came up in about 45% of deals against Zoom Phone.

Who Is Zoom Phone Best For?

Remote teams on Zoom Workplace that want recording with retention rules on a small per-user price, mostly calling inside the US and Canada. If recordings must land in HubSpot on every inbound call, test that integration on a trial before trusting it.

How Much Does Zoom Phone Cost?

Zoom Phone pricing starts at $10.50/user/month on the metered plan, billed annually, with recording on every tier:

Zoom Phone Plans and Pricing

Metered and unlimited calling plans, plus Workplace bundles that add meetings and AI Companion.

Plan	Annual	Monthly	Recording and Storage
US & Canada Metered	$10.50/user/month	$12/user/month	Automatic and ad hoc recording, admin-set retention, outbound minutes billed
US & Canada Unlimited	$16/user/month	$18/user/month	Recording, SMS, voicemail, post-call summaries, Salesforce
Workplace Pro Plus	$20.50/user/month	$24/user/month	Everything in Unlimited + meetings, AI Companion, HubSpot
Workplace Business Plus	$24.50/user/month	$29/user/month	Everything in Pro Plus + SSO, fax, 300-person meetings (10-user min)

Annual billing. The metered plan is picked at checkout in place of Unlimited and includes recording and texting.

What Are Real Users Saying About Zoom Phone?

Reviewers rate Zoom Phone among the highest on this list, for setup that takes an afternoon and recording bundled at the bottom tier. The complaints are drops on weak connections and settings that take some hunting.

What Is Zoom Phone's G2 Rating and Review Count?

Zoom Phone's current G2 rating is 4.6/5, out of 2,650+ verified user reviews.

Zoom Phone G2 Review

7. Vonage: Best for Tech-Savvy Teams That Need Customization

Vonage Video Review

What Is Vonage?

Vonage Business Communications is a per-line phone system with an App Center and APIs behind it, so technical teams can shape it to their workflow. It suits teams that want to pay only for the recording they use and are happy to assemble the pieces.

What Are the Key Call Recording Features of Vonage?

On-demand recording on Advanced
Users start and stop recordings themselves, with 15 hours per extension. On Mobile and Premium it's a paid add-on.
Company-wide recording as an add-on
Rule-based automatic recording for the whole organization, 500 hours included, 250-hour top-ups, and supervisors who download and forward.
Pause and resume, when allowed
Agents can pause company-wide recording during sensitive moments if the company enables it.
Integrations on Premium and up
The App Center with 20+ integrations sits on Premium and Advanced, Salesforce costs extra, and per-line rates drop with line count.

What Are Vonage's Pros and Cons?

Pros	Cons
Thorough company recording: rules by organization or user, pause and resume, supervisor downloads.	Recording isn't standard: add-on on Mobile and Premium, 15 hours per extension on Advanced.
Pay for what you record: modular pricing keeps the base plan cheap.	Add-ons stack: recording, Salesforce, and support can push the real price past rivals.
Customizable: APIs and an App Center for teams that like to build.	HubSpot without recordings: the integration logs calls but doesn't carry the recording, and reviewers rate it 1.6 out of 5 on the HubSpot marketplace.

Who Is Vonage Best For?

Technical teams of 20 or more lines that want to customize their phone system and only pay for company-wide recording where they need it. I'd map every must-have to a specific add-on before signing the one-year contract.

How Much Does Vonage Cost?

Vonage pricing starts at $13.99/line/month for one to four lines on annual billing, with recording arriving on Advanced or as an add-on:

Vonage Plans and Pricing

Three per-line plans with volume breaks at 5 and 20 lines, and recording sold mostly as add-ons.

Plan	Annual	Monthly	Recording and Storage
Mobile	$13.99/line/month	$19.99/line/month	Recording add-on only
Premium	$20.99/line/month	$29.99/line/month	Recording add-on, App Center integrations
Advanced	$27.99/line/month	$39.99/line/month	On-demand recording, 15 hours per extension
Company-wide recording	Add-on	Add-on	Automatic rules, 500 hours, pause and resume, supervisor downloads

Annual prices need a one-year contract. Company-wide recording is a paid add-on on any plan.

What Are Real Users Saying About Vonage?

Reviewers like the depth of the company-wide recording product, with rules, pause, and supervisor access that smaller systems lack. The complaints are mostly about the bill at renewal, once every add-on is on it.

What Is Vonage's G2 Rating and Review Count?

Vonage Business Communications' current G2 rating is 4.3/5, out of 500+ verified user reviews.

Vonage G2 Review

8. Dialpad: Best for AI Transcription and Call Insights

Dialpad Video Review

What Is Dialpad?

Dialpad Connect is an AI-first business phone system where the transcript, not the audio file, is the main event: calls are transcribed as they happen and summarized when they end. It suits teams that want insights from recordings without paying for a separate analytics add-on.

What Are the Key Call Recording Features of Dialpad?

Recording on every plan
An admin enables it for the office, then each user switches on auto-recording for all their calls or records on demand.
Kept until you delete it
Recordings stay until deleted or until a custom retention policy removes them, with MP3 downloads and optional Google Drive backup.
Transcripts and Ai Recaps included
Live transcription and post-call summaries on every plan once Dialpad Ai is on, with no add-on price.
Stop and start, CRM from Pro
On Connect an agent stops and restarts the recording, which creates separate files. HubSpot and Salesforce need Pro, and a recording link posts to the HubSpot activity.

What Are Dialpad's Pros and Cons?

Pros	Cons
AI included at $15: transcription and recaps without an add-on, which is rare on this list.	Recording issues: a top-five G2 con, from finding the right call to playback hiccups.
Long memory: no retention clock unless you set one.	CRM sync from Pro only: and reviewers describe HubSpot and Salesforce calls going missing from the record.
Easy to share: reviewers like how simple it is to pass a recording to a colleague.	Support: in our own win data, support complaints came up in about one of three deals against Dialpad, three times the average.

Who Is Dialpad Best For?

Teams that will read transcripts more than they listen to audio, and want summaries posted to the CRM after every call. Reviewers say transcription accuracy drops with accents and numbers, so I'd run a week of your own calls through it before relying on the recaps for coaching.

How Much Does Dialpad Cost?

Dialpad pricing starts at $15/user/month on Connect Standard, billed annually, with recording and AI recaps included:

Dialpad Plans and Pricing

Two priced Connect tiers and a quoted Enterprise plan, with the AI features bundled rather than sold separately.

Plan	Annual	Monthly	Recording and Storage
Standard	$15/user/month	$27/user/month	Recording, transcripts, Ai Recaps, kept until deleted
Pro	$25/user/month	$35/user/month	Everything in Standard + HubSpot, Salesforce, 24/7 support
Enterprise	Quote	Quote	Everything in Pro + SSO, retention policies at scale, 99.9% uptime SLA

Annual billing. Monthly runs about 80% more. CRM integrations start on Pro.

What Are Real Users Saying About Dialpad?

Call recording and AI transcription are both named pros in Dialpad's G2 reviews, with AI notes posting to the CRM the single most-cited benefit. Admin settings that feel heavy for a small team are the quieter complaint, and for a team of ten I'd call that the real one.

What Is Dialpad's G2 Rating and Review Count?

Dialpad Connect's current G2 rating is 4.4/5, out of 4,200+ verified user reviews.

Dialpad G2 Review

9. Grasshopper: Best for Founders and Solo Professionals

Grasshopper Video Review

What Is Grasshopper?

Grasshopper is a virtual phone system that puts a business number on the phone you already own, with a flat monthly price instead of per-user seats. It suits founders and very small teams in the US and Canada who want to sound like a company without running one.

What Are the Key Call Recording Features of Grasshopper?

Automatic recording per extension
An admin turns recording on for inbound, outbound, or both per extension. There's no on-demand button and no pause.
30 days, then gone
Recordings are stored for 30 days and deleted automatically, so anything worth keeping gets downloaded by hand.
Inbound announcement
An optional message tells inbound callers the call is being recorded.
AI summaries, no CRM
Summaries, transcripts, and sentiment come with Solo Plus and up and expire with the recording. There are no CRM integrations and no API.

What Are Grasshopper's Pros and Cons?

Pros	Cons
Flat pricing: one monthly fee, unlimited users from Solo Plus.	30-day auto-deletion: miss the download and the recording is gone.
Genuinely simple: set up in an afternoon, runs on your mobile, with a seven-day trial.	Recordings stay siloed: without a CRM or analytics, the only way out is a manual download.
Caller notice built in: the recording announcement is a toggle, which bigger systems can't all say.	US and Canada only: the site blocks visitors from elsewhere, and the mobile app draws reliability complaints.

Who Is Grasshopper Best For?

A founder or a two-person practice that needs a professional number and the occasional recording to check what was agreed. The moment you need a coaching library or recordings on a CRM contact, you've outgrown it.

How Much Does Grasshopper Cost?

Grasshopper pricing starts at $14/month for the whole account on True Solo, billed annually, with recording from Solo Plus:

Grasshopper Plans and Pricing

Three flat-rate plans priced per account, not per user, with extra numbers and extensions sold on top.

Plan	Annual	Monthly	Recording and Storage
True Solo	$14/month	$18/month	1 user, 1 number, no recording
Solo Plus	$25/month	$32/month	Unlimited users, automatic recording per extension, AI summaries, 30-day storage
Small Business	$55/month	$70/month	Everything in Solo Plus + 4 numbers, unlimited extensions

Annual billing saves over 20%. All recordings are deleted after 30 days on every plan.

What Are Real Users Saying About Grasshopper?

Reviewers value the flat price and the mobile app for forwarding and voicemail, and few of them mention recording at all. Customer service is the most common complaint, and since the app is the whole system, I'd treat app reliability as the deciding factor.

What Is Grasshopper's G2 Rating and Review Count?

Grasshopper's current G2 rating is 3.9/5, out of 150+ verified user reviews, the lowest score on this list.

Grasshopper G2 Review

10. CallHippo: Best for Outbound Sales Teams on a Budget

CallHippo Video Review

What Is CallHippo?

CallHippo is a low-cost cloud phone system aimed at outbound sales teams, with numbers in 150+ countries and a free tier for the first six months. It suits small sales teams that dial all day and want recording and a dashboard without a big invoice.

What Are the Key Call Recording Features of CallHippo?

Recording from Professional
Recording isn't sold as an add-on, so Basic and Starter don't record. From Professional it's a per-number toggle agents can switch in the dialer.
Pause and resume
An admin allows it in number settings, then agents see Pause Recording in the dialer and the gaps are stitched into one file.
Bulk download
Up to 100 recordings at a time as a ZIP of MP3s from the desktop dashboard.
AI and CRM by tier
Transcription on Professional, summaries on Ultimate, an AI Copilot add-on at $10/user/month, and HubSpot, Salesforce, Pipedrive, and Zoho logging a recording link from Professional.

What Are CallHippo's Pros and Cons?

Pros	Cons
Recording praised: reviewers say recordings make QA and training easy.	Entry plans don't record: the $18 Starter price is only the start.
Fast setup: a 10-day trial with no card and onboarding reviewers call smooth.	Add-ons stack: AI and extra integrations push the real cost up, a recurring G2 con.
Real bulk export: 100 files at a time, which several bigger names can't do.	Slow dashboard: call logs and recordings take a while to load, and call quality varies with the connection.

Who Is CallHippo Best For?

Outbound sales teams of two to twenty that want recording, a dashboard, and CRM sync from $30 per user without an enterprise contract. Storage limits aren't published, so ask how long recordings stay before you build a coaching library on them.

How Much Does CallHippo Cost?

CallHippo pricing starts at $18/user/month on Starter, billed annually, though recording only arrives on Professional at $30:

CallHippo Plans and Pricing

A free entry tier for six months, three per-user plans, and an Enterprise tier with a 50-user minimum.

Plan	Annual	Monthly	Recording and Storage
Basic	$0 (first 6 months)	$0	Numbers only, no recording
Starter	$18/user/month	Not published	No recording, 1,000 US and Canada minutes, Zapier and Slack
Professional	$30/user/month	Not published	Call recording, transcription, pause and resume, HubSpot, Salesforce, Pipedrive, Zoho
Ultimate	$42/user/month	Not published	Everything in Professional + AI summaries, Zendesk, SSO, multilevel IVR

Annual billing. Recording and CRM integrations start on Professional.

What Are Real Users Saying About CallHippo?

The call recording feature is a named pro in CallHippo's G2 reviews, next to easy setup and responsive customer success. Reviewers are less kind about features gated behind higher plans.

What Is CallHippo's G2 Rating and Review Count?

CallHippo's current G2 rating is 4.4/5, out of 400+ verified user reviews.

CallHippo G2 Review

11. Freshcaller: Best for Support Teams on Freshworks

Freshcaller Video Review

What Is Freshcaller?

Freshcaller is the phone channel of the Freshworks suite, sold on its own and as the telephony add-on inside Freshdesk Omni, where a call becomes a ticket in one click. It suits support teams that already run Freshdesk and want recordings embedded in the ticket rather than in a separate phone tool.

What Are the Key Call Recording Features of Freshcaller?

Recording from Growth
Automatic by default, with a per-number choice of all calls, incoming only, outgoing only, or manual. The free plan doesn't record.
Pause and resume on Pro
Agents can pause from the phone widget on Pro and Enterprise, and recording is billed at $0.003 a minute on top.
Caller opt-in
A per-number IVR can ask callers to press 1 to consent before the recording starts.
Recordings in tickets, transcription on request
Recordings embed in Freshdesk tickets and sync to Freshsales, with a Salesforce app available. Transcription is English only and switched on for Enterprise.

What Are Freshcaller's Pros and Cons?

Pros	Cons
Ticket-native recordings: reviewers like recordings stored right in the ticket.	Pause is a Pro feature: on Growth, an agent can't stop recording for card details.
Consent built in: the opt-in IVR answers the all-party-consent problem for inbound calls.	Thin AI: transcription is English only and on request, summaries need Pro.
Cheap entry: $15 per agent with 2,000 inbound minutes.	Support complaints: inconsistent support and bugs are the most common cons, and storage limits aren't published.

Who Is Freshcaller Best For?

Support teams already on Freshdesk that want calls and recordings inside the ticket, with a consent prompt on inbound calls. Sales teams and anyone outside the Freshworks ecosystem will find the integrations and the AI thin.

How Much Does Freshcaller Cost?

Freshcaller pricing starts at $15/agent/month on Growth, billed annually, with recording from that plan and per-minute charges on top:

Freshcaller Plans and Pricing

A free pay-per-minute tier and three per-agent plans, each with inbound minutes included and recording billed per minute.

Plan	Annual	Monthly	Recording and Storage
Free	$0 + per-minute	$0 + per-minute	No recording, inbound caller ID, call notes
Growth	$15/agent/month	Not published	Automatic recording, 2,000 inbound minutes per agent, recording at $0.003 per minute
Pro	$39/agent/month	Not published	Everything in Growth + pause and resume, 3,000 minutes, Freddy AI Copilot
Enterprise	$69/agent/month	Not published	Everything in Pro + post-call transcription on request, 5,000 minutes

Annual billing saves 20%. Pause and resume needs Pro, transcription is switched on for Enterprise.

What Are Real Users Saying About Freshcaller?

Reviewers like the clean interface, the easy setup, and recordings landing in the ticket, though the G2 base is small and a little quiet lately. Missing call notes on contacts is the most specific gripe.

What Is Freshcaller's G2 Rating and Review Count?

Freshcaller's current G2 rating is 4.1/5, from just over 130 reviews, so weigh it with Capterra's 4.0/5 in mind.

Freshcaller G2 Review

12. Talkdesk: Best for Larger Teams Needing Advanced AI and Compliance

Talkdesk Video Review

What Is Talkdesk?

Talkdesk is a cloud contact center platform, with recording, quality management, and AI built for teams that score every call and answer to an auditor. It suits larger support and sales operations with a compliance team and a budget to match.

What Are the Key Call Recording Features of Talkdesk?

Admin-set recording with agent pause
Inbound, outbound, both, or none, dual-channel by default, and pause and resume enabled account-wide or per number for card details.
Retention from 1 day to never
Recordings are deleted after 180 days by default, and the policy is configurable all the way to do-not-delete.
Quality management
Scorecards, point values, and coaching notes at playback, with screen recording on Elite and above.
Compliance depth
SOC 2, ISO 27001, PCI DSS Level 1, HIPAA with a pre-signed BAA, GDPR, and a regional cloud option.

What Are Talkdesk's Pros and Cons?

Pros	Cons
Recording scores 9.5 out of 10: on G2's feature ratings, from 350 reviewers.	Price: $85 per user to start, $105 for voice, and AI add-ons on top.
Retention you decide: a real policy, from one day to forever, with role-based download rights.	Call and technical issues: the two most common G2 cons.
Audit-ready: PCI, HIPAA, and SOC 2 on one platform with regional hosting.	Pricing that needs a decoder: reviewers say costs are hard to understand and climb with add-ons.

Who Is Talkdesk Best For?

Contact centers of 50 or more agents that must record every call, score it, and prove it to a regulator. A ten-person sales team will pay for a lot of quality management it never opens.

How Much Does Talkdesk Cost?

Talkdesk pricing starts at $85/user/month for digital channels and $105 with voice, with no monthly rate or seat minimum published:

Talkdesk Plans and Pricing

Four per-user tiers priced for contact centers, with the AI products sold as separate add-ons.

Plan	Annual	Monthly	Recording and Storage
Digital Essentials	$85/user/month	Not published	Digital channels only, no voice recording
Voice Essentials	$105/user/month	Not published	Call recording, pause and resume, voicemail transcription, 180-day default retention
Elite	$165/user/month	Not published	Everything in Voice Essentials + screen recording, performance management
Industry Experience Clouds	$225/user/month	Not published	Everything in Elite + compliance workflows for regulated industries

Published as per user per month. Screen recording and performance management arrive on Elite.

What Are Real Users Saying About Talkdesk?

Reviewers praise the interface and recordings that make training and QA evaluations easy, and CRM integration sits among the top-rated themes. Notification glitches and the occasional outage are the day-to-day complaints. The pricing confusion is the one I'd settle in writing before a pilot.

What Is Talkdesk's G2 Rating and Review Count?

Talkdesk's current G2 rating is 4.4/5, out of 2,600+ verified user reviews.

Talkdesk G2 Review

Twelve Compared. Bring the Two You Shortlisted to a Demo.

Tell us which two made your shortlist and the recording rules you need. We'll show you on a live account where CloudTalk's recording, retention, and CRM sync differ from theirs, and where they don't, so you can decide on facts rather than feature lists.

Book a Demo

What Is Call Recording Software for Business?

Call recording software for business captures inbound, outbound, and internal calls on a business phone system, saves each one with the date, number, and agent, and lets you search, play back, and control who can listen.

In plain terms, a business call recorder keeps a reliable record of what was said, when, and by whom. For a small team, that means you settle a dispute, coach a rep, or prove compliance from a file instead of from memory, which is where the benefits of call recording start.

How Does Business Call Recording Work?

A business phone system that records calls does the recording inside the platform itself, so nothing runs on the agent's laptop and nobody presses a button. An admin sets the rule once (which call types, which teams), and every matching call is saved next to its details: who called, when, how long, which agent, and any tags or notes. The same rule covers calls no human takes.

The demo below is a real call handled by the CloudTalk AI Receptionist, and it's recorded, transcribed, and logged the same way an agent's call is, so press play to hear what a recording rule covers when nobody on your team picks up.

Signature Capability

See CloudTalk’s AI Voice Agent in Action!

CeTe is an AI that talks like a human: no breaks, no training, no time off. It makes and answers calls, updates CRMs, books meetings, and loops in a human only when needed.
Press play to hear it. Want a wow moment? Get a free test call and try it live.

Get a Free Test Call

AI Voice Agents

Riley

Sales Reminder Agent

Alex

Client
Sales / Marketing

Cloud, On-Premise and Mobile Call Recording: Which Fits?

Cloud recording fits nearly every small business, on-premise fits strict IT environments, and mobile apps fill gaps rather than replace a system. Phone recording systems come in these three forms, and the right one depends on where your calls happen.

Cloud-based systems record calls through a VoIP platform and store them online. Setup is fast with no hardware, remote and hybrid teams get the same access, and the provider handles updates and storage. Most modern business phone recording systems work this way.
On-premise systems record calls on servers in your office. You get full control over data and storage, which some industries with strict internal IT rules require, at the price of higher upfront costs and ongoing maintenance.
Mobile call recording apps record directly on a smartphone. They're a quick option for solo founders or reps on the move, but search, storage, and team access are limited, and recordings living on personal devices raise compliance risks.

How to Choose the Best Call Recording Software for Business

Choosing call recording solutions comes down to six questions, and the price is the last of them. Here they are in the order I'd ask them in a demo.

Prefer to watch than read? The video below puts five systems from this list side by side, Zoom Phone, CloudTalk, Aircall, Nextiva, and Dialpad, and ends on the one question to settle before any demo: what will you actually do with the recordings? What this means for you: if the answer is "store them just in case", almost any tool on this page will do. If it's coaching reps, settling disputes, and getting every call onto the CRM contact, the list gets short fast. A few prices have moved since filming, so take the numbers from the tables above.

Call Recording in 2026: 5 Best Platforms

Does It Record Every Call Automatically, and Can Agents Pause It?

The system should record every call automatically once an admin turns it on, and still let an agent pause for the card number. Automatic call recording means nobody forgets, which is the whole point. On-demand recording is a useful second mode for sensitive conversations, not a default.

Then ask what happens to the recording when the call is transferred, because that's the gap buyers notice later. In CloudTalk, for example, a recording an agent has paused or stopped keeps only the part before the hand-off.

How Long Are Recordings Stored, and Who Can Listen or Download?

Ask for the exact retention period per plan, in writing, and ask what happens on the day it ends. Retention runs from 30 days on Grasshopper and 8x8's entry plans, through 90 days on RingCentral, to unlimited on CloudTalk's Essential and Aircall's Professional. Teams that face audits care more about certainty and bulk export than about unlimited capacity.

Secure business call recording storage also means knowing who can open the files. Look for role-based access through user management, so a new rep sees their own calls and a team lead sees the team's, and for an export route before a regulator asks for one. When procurement asks for the paperwork behind the storage, CloudTalk's ISO 27001 and SOC 2 Type II certifications are the ones to forward.

Recording business calls is legal almost everywhere, as long as you tell people the right way, and the right way changes with the map. In the US, federal law needs only one party's consent, but Kilpatrick Townsend counts 13 states that require every party on the call to agree, California and Florida among them¹, and the stricter state wins on an interstate call.

Under the GDPR, recording needs a lawful basis such as consent or legitimate interest, and Article 13 requires that callers are told the purpose and the legal basis at the point of collection². Outside the US and the EU the rules change again, country by country, so check whether call recording is legal where your team actually dials before you switch it on, and let your lawyer have the final word.

So ask each vendor four things: can it play an announcement or greeting, can recording be switched by state or country, can agents pause, and can personal calls on a ported number be excluded. Then separate certifications from compliance: ISO 27001 and SOC 2 are audited certifications, while GDPR and HIPAA are frameworks a vendor complies with, ideally with a signed agreement behind it.

Here are the four consent situations most business teams run into, and what each one asks of you before the recording starts:

Where the Call Is	Who Has to Agree	What You Have to Do
US, one-party consent states (37 plus DC)	One party on the call, which can be your agent	Nothing extra by law, though an announcement is still good practice
US, all-party consent states (13: California, Connecticut, Delaware, Florida, Illinois, Maryland, Massachusetts, Montana, Nevada, New Hampshire, Oregon, Pennsylvania, Washington)	Everyone on the call	Play an announcement or have the agent ask, and keep the consent on the recording
US, call between a one-party and an all-party state	Everyone on the call	Apply the stricter rule, so treat it as all-party
EU and EEA (GDPR)	A lawful basis is needed, consent or legitimate interest	Tell callers the purpose and legal basis at the point of collection, and keep recordings only as long as that purpose lasts

Based on the Kilpatrick Townsend wiretap-law summary and GDPR Article 13 cited above. Not legal advice, so confirm your own case with counsel.

Customer Story: Finax

Finax, an online investment platform with 15,000 clients across five markets, chose CloudTalk for its call recording, API, and integrations when regulatory rules and client expectations both demanded a phone line. Within three months of going fully remote it had handled 13,000+ client calls on 10 international numbers.

Recording Under Regulatory Rules? Try It on Your Own Numbers First.

Pick a local number in one of 160+ countries, add a recording greeting to the call flow, and take a few calls. You'll hear the announcement play, see the pause button work, and find the recording on the contact before anyone signs anything. Free for 14 days, no card needed.

Do Recordings Sync to Your CRM Automatically?

The recording should attach itself to the contact, deal, or ticket, with the transcript next to it, without anyone pasting a link. A CRM with call recording built in through integrations is where coaching and pipeline reviews actually happen. Recordings that stay in the phone tool's dashboard mostly stay unheard.

Two details decide whether the sync is useful. First, which plan unlocks it: CloudTalk connects HubSpot, Pipedrive, and 100+ other tools from Essential and Salesforce on Expert, while Dialpad and RingCentral need their second tier. Second, speed. Nobody advertises a delay, so ask. CloudTalk's call record, recording link included, usually lands in the CRM within one to three minutes, while 8x8's own help pages allow up to 24 hours.

Can It Record Desk Phones and Mobiles?

Call recording solutions for desk phones and mobiles should record the number, whatever device answers it. A softphone on a laptop, the mobile app, and a SIP desk phone should all follow the same rule, and the recording should capture both sides of the conversation, which is the detail field teams get burned by.

Mobile is where plans get vague. Apps tied to a business number record cleanly, calls on a rep's personal SIM don't, and a ported personal number usually can't separate personal calls from business ones. CloudTalk's mobile app follows the same recording rules as the desktop, so if reps work from their phones, make the app part of the trial rather than an afterthought.

What Does Call Recording Really Cost?

Call recording software pricing hides in the plan tier, not the headline price. Recording often sits on the second plan (CallHippo, Vonage), storage grows with the tier (Aircall, CloudTalk), and transcripts are frequently an add-on that doubles the per-seat cost. An affordable call recording setup for a small team usually means a $15 to $30 seat with recording on it, plus a $9 to $25 add-on for transcripts. Add those up before comparing anything.

What to Look for in Call Center Recording Software

Call center recording software has to do more than capture audio: it feeds QA scoring, survives an audit, and holds up at hundreds of seats. According to ContactBabel, 96% of US contact centers use call recording, and 72% of those record every call³, so the question is rarely whether to record. It's what the recordings are for. Routing, queues, and the rest of the call center software stack matter too, but the four checks below are the ones I'd run on recording, starting with the one you'll be asked about in an audit.

Quality Assurance and Call Scoring

Recordings should feed scorecards, and the system should score more calls than a human could listen to. Call center voice recording systems traditionally sample a few calls per agent per week. Transcripts and AI scoring flip that: every call gets a score against your own questions, and a supervisor reviews the exceptions. Most phone systems sell this as an add-on. If your QA team scores hundreds of calls a week against its own rubric, a dedicated call center QA software tool may earn its own seat price.

Customer Story: Capitalo

Capitalo's two-rep German sales team had no German-speaking supervisor, so quality reviews meant listening to everything. With AI transcripts and analysis on every recording, daily call review dropped from 2 hours to 20 minutes, and the same supervisor now covers Hungary and Greece.

See how recordings turn into scores: filter calls by sentiment, topic, and talk ratio, then set up automated call scoring in the quick interactive demo below.

Permissions, Exports and Retention

Enterprise call recording software is judged on who can download what, and on how the files leave the building. Role-based access decides whether an agent hears only their own calls or the whole queue, and download rights should be a separate permission from playback. Bulk export or an API matters the day legal asks for a year of calls.

Compliance and Card Data

Call center recording solutions need pause and resume for payment details, a consent story for every country you call, and certifications you can forward to procurement. Ask whether pause works on dialer calls, not only on the desk phone. If you're in healthcare, the question narrows to whether the vendor will sign a business associate agreement, which is the filter that decides which HIPAA-compliant call recording apps make the cut.

Data location deserves a plain answer too. CloudTalk stores recordings in the EU or the US region, not selectable per user, with AI processing that can use components outside the EU. It's ISO 27001 certified and SOC 2 Type II audited, complies with GDPR, and offers a HIPAA business associate agreement. Any vendor that says less than that in writing is asking you to guess.

Scale, Reliability and Integrations

The best call recording software for call center teams writes recordings back to the CRM and the helpdesk at hundreds of seats without a nightly batch job. Check the uptime commitment and the status page, check that recordings and transcripts land on the ticket as well as the contact, and sit in the dashboards your supervisors will live in before you sign, because that's where you'll feel a weak integration first.

Call Recording Software for Sales Teams: What to Look For

The best sales call recording software gets a recording onto the CRM contact within minutes, with a tag and a summary, so a manager can coach on content instead of memory. Easy playback and sharing matter more than fancy extras, and a library of good calls is worth more than any dashboard, which is the thinking behind how CloudTalk approaches sales call recording on the outbound side.

Dialer behavior is the part sales teams forget to test. Recording should run on every Power Dialer and Parallel Dialer call, and pause should work when a card number comes up. Call tagging then makes the library searchable, and transcripts let you find the objection without replaying the whole call.

Wondering what AI actually does with a recording? The video below explains how conversation intelligence listens to every call, what it pulls out (summaries, sentiment, topics, talk ratios), and why managers end up listening to fewer calls, not more. What this means for you: the recording is the raw material, and the summary and score layer is what makes a hundred calls a week reviewable by one person.

How AI Listens to Every Call

Explore AI Call Intelligence

How Do You Set Up Call Recording in CloudTalk?

You set up call recording in CloudTalk once, as an admin, in four steps: choose which calls to record, switch automatic recording on, decide whether agents can pause, and set who can listen and download. From then on it runs in the background, which is the easiest way to record business calls without asking anyone to remember.

Which Calls Can You Record?

CloudTalk records inbound calls, outbound calls, and internal calls between teammates. As an admin, you decide which call types are recorded across the whole company, and the rules apply everywhere, including the dashboard and the calling apps.

How Do You Turn On Automatic Recording?

Automatic call recording is one setting away, but you do need to enable it once. Here's how:

From your dashboard, go to Account, then Settings
Scroll to Visibility of Calls and Recordings
Switch on recording for the call types you want: inbound, outbound, or internal
Save your changes

How to Record Calls Automatically in CloudTalk

Explore Call Recording

Once enabled, those calls are recorded automatically, with nothing for agents to do. One thing to add: CloudTalk doesn't play a recording announcement on its own. To tell inbound callers, add a Greeting step at the start of each number's flow in the Call Flow Designer, and ask agents to say it on outbound calls.

Pro Tip: Forget Pressing 4

Unlike tools like Google Voice, where automatic recording only comes with the top plan and you otherwise press 4 during every call to start recording, CloudTalk works in the background. If you're weighing the two, how to record Google Voice calls walks through the manual route step by step, so you can judge for yourself what pressing 4 costs you on a busy day.

How Do Agents Pause and Resume Recording?

Agents can pause and resume recording mid-call once an admin enables Agent-Initiated Pause Call Recording, the setting for moments like a customer reading out card details. It can be switched on for the whole company, a specific number, or a specific user, and user-level settings override the company-wide ones.

Paused segments are cut out and the rest is merged into one recording, so you keep the conversation without the sensitive part. Two limits to know: pause doesn't carry over a transfer, where only the part before the transfer is saved, and on internal calls both agents need the permission.

Who Can Listen to and Download Recordings?

Admins decide exactly who can see calls, play recordings, and download them. The three permissions are call visibility (which calls agents can see), playing recordings (which ones they can listen to), and downloading recordings (whether they can export files). You set these company-wide and override them for specific users under Users, then Advanced Settings.

Recordings then play in the dashboard call log and in the CloudTalk Phone app, and where downloading is allowed, you export them from Analytics: find the call, click the three-dot menu, and select Download recording. For a bulk export, the API's call history endpoint lists every call so you can pull recordings by ID.

CloudTalk Call Recording Player With AI Sentiment and Call Summary

That's the structure regulated teams want: multiple agents, multiple teams, and a clear rule for each. Deleting recordings is a manual step, one at a time from the player or through the API and in bulk through Support, rather than a schedule you set yourself, so if your policy needs automatic deletion, say so before you sign.

Customer Story: Revolut

Revolut's sales leadership put security first when choosing a phone system: controls aligned with ISO and PCI DSS, single sign-on, and AWS-based call recording storage were on the must-have list. CloudTalk now runs calling for 500+ SDRs across 193+ numbers, with 40+ hours of sales ops work saved every month.

The Four Settings Above Take Ten Minutes on a Trial Account.

Turn on recording for inbound, outbound, and internal calls, allow agents to pause, and set who can play and download. Then invite a teammate and check exactly what they can and can't hear. Free for 14 days, no card needed.