- Solutions
- Solutions primary
- BY TEAM
- BY INDUSTRY
- BY USE
- BY SIZE
- Solutions primary
- Integrations
- Integrations primary
- MOST POPULAR
- NEW
- first column
- second column
- Integrations primary
IT & Operations
Sales
Customer support
Company-wide
Software & Tech
Financial Services
Professional services
Education & E-learning
Remote teams
Business phone system
Calling for HubSpot
Micro Business
Small businesses
Medium & Large businesses
Zendesk
Pipedrive
Gorgias
Plecto
Front
Salesloft
Make Twice as Many Calls with Half the Effort
Double call volume, streamline outreach, and hit quotas faster with less downtime between calls.
- International numbers in 160+ countries
- Dialers and CTIs
- Seamless CRM and sales tool integrations
Over 4,000 businesses use CloudTalk to have MORE and BETTER calls
81.7%
Increase of call volume
Call volume got 81.7%↑, missed calls got 23.7%↓.
2.5X
Outbound success rate
Doubled their outbound success & halved lost deals.
80%
Decrease in wait time
Wait times cut by 80% and call handling time by 25%.
Modern Sales Teams Rely On Us When They Need To
2X Outbound Call Volume
Manual dialing is a thing of yesterday. CloudTalk automates dialing, so your reps can focus on selling, not punching in numbers. This means more calls, more conversations and more chances to close deals.
Increase Speed-to-Lead
In sales, speed wins. With CloudTalk, your team can respond to leads in record time, ensuring you’re always the first to connect. Faster responses and follow-ups mean more wins, and who doesn’t love a win?
Track Performance
You need to know what’s happening on the front lines. CloudTalk logs every call, provides detailed analytics, and helps you refine your strategy, keeping your team on track and performing at their best.
How We Help
Sales Teams’ Favorite Features
Cold and Warm Calling, But Not Painful.
- Sales Dialers: Run high-impact call campaigns that connect your team with more prospects, faster.
- Voicemail Drop: Drop pre-recorded voicemails with a click, freeing up time for live conversations.
- International Numbers: Connect with prospects worldwide using local numbers that build trust and improve answer rates.
Know and Wow Your Prospects.
- Campaigns: Keep calls on track with structured scripts and notes that ensure every conversation hits the mark.
- Customer Details: With CRM integration, CloudTalk gives your reps instant access to full customer profiles and call history, so they’re always prepared.
- AI Call Notes: Capture and share important details during each call to ensure smooth follow-ups and informed next steps.
Review of Calls = Better Calls
- AI Call Analytics: Monitor call activity and performance metrics to see who’s excelling and who might need a little coaching.
- Call Recording: Review past calls to understand what’s working and provide feedback that helps your team improve.
- Real-Time Dashboard: Keep your finger on the pulse of your team’s activity with a live view of who’s on a call, who’s available, and who’s crushing their goals.
Why CloudTalk
We get it—there are lots of options out there. So, why CloudTalk?
Superior Voice Quality
Make Every Call a “Hello, Great to Connect!”, Not a “Huh, What Did You Say?”
Forget choppy connections or “can you hear me now?” moments.
With CloudTalk, every word comes through loud and clear, so your team can focus on sealing the deal, not repeating themselves.
160+ Local Numbers
Do You Answer Calls From Foreign Numbers? Neither Do Your Prospects.
Want to build trust in new markets? Easy.
CloudTalk gives your team access to local numbers in over 160 countries, so every call feels like it’s coming from just down the street.
When using our previous solution, we had a single phone number. People didn’t answer unknown phone numbers from abroad. That slowed us down. Before we started to use CT, we barely got 7,000 calls per year. Today, it’s almost 120,000. Thanks to CloudTalk, we can run our call center from a single office while keeping an international presence.
Easy To Learn & Use
Simple, Powerful, and Made for Sales Teams
We believe that the best tools are the ones that get out of your way and just work.
Our software is straightforward and effective, giving your team the clarity and control to make every call count.
Integrated With Your Systems
Integrations That Are
as Easy as 1-2-3
CloudTalk gives your team the visibility they need without jumping between systems.
You can automatically log calls, seamlessly access customer notes, and make outreach a breeze with a Click-to-Call feature.
Keep your sales process smooth, efficient, and focused on closing deals.
FAQs
What is an outbound call center?
An outbound call center is a facility or department within a company that primarily handles outgoing calls to customers or prospects. These calls are initiated by the call center agents for various purposes such as sales, marketing, customer service follow-ups, surveys, or appointment scheduling. Outbound call centers often utilize outbound call center software or solutions to manage their operations efficiently.
What is outbound calling?
Outbound calling refers to the process of making outgoing phone calls from a call center or business to customers or prospects. It is commonly used for purposes such as sales calls, telemarketing, lead generation, market research, and customer service follow-ups. Outbound calling is facilitated and streamlined through the use of outbound call center software or solutions.
Why is outbound calling important?
Outbound calling is important for several reasons:
– It enables proactive communication with customers and prospects.
– It can generate sales leads and revenue through outbound sales calls.
– Outbound calling allows businesses to gather valuable feedback through surveys and market research.
– It helps in maintaining customer relationships through follow-up calls.
– Outbound calling can also be used for appointment scheduling and reminders, enhancing customer engagement and satisfaction.
Utilizing effective outbound call center software or solutions is essential for maximizing the benefits of outbound calling.
How to improve your outbound call center?
Improving your outbound call center involves several strategies, including leveraging advanced outbound call center software or solutions:
– Implement advanced call center technology for better call management and efficiency.
– Provide comprehensive agent training to enhance their communication and sales skills.
– Segment and target call lists for better lead generation and conversion rates.
– Monitor and analyze call metrics to identify areas for improvement.
– Offer incentives and rewards to motivate agents and boost performance.
– Utilize automation and AI tools for tasks like call scripting, lead scoring, and predictive dialing to increase productivity.
– Continuously refine scripts and approaches based on customer feedback and market trends.
What is the difference between inbound and outbound call center?
An inbound call center primarily handles incoming calls from customers, whereas an outbound call center focuses on making outgoing calls to customers or prospects. Inbound call centers typically deal with customer inquiries, complaints, product support, and order processing, while outbound call centers handle tasks such as sales, telemarketing, lead generation, surveys, and appointment scheduling. Both types of call centers can benefit from the use of specialized inbound and outbound call center software or solutions to streamline their operations.
CloudTalk is a data-driven solution for exceptional customer experience and intelligence is a key part of it.
Schedule a demo today and find out for yourself.
