Nextiva Pricing Guide 2024: Everything You Need to Know

If you’re looking for a cloud-based communication platform, Nextiva’s enterprise has surely come up. With over 15 years in the industry, Nextiva serves around 150,000 businesses, offering a unified platform that combines voice, video, chat, and collaboration tools. Prices start at $20 per user per month—but is it the best deal?

Are Nextiva’s pricing plans competitive, and do they offer good value for money?

In this guide, we’ll explain Nextiva’s pricing and plans to help you choose the best option for your business.

Key takeaways:

• Nextiva monthly costs are structured as a fixed fee per user, making it easy to scale as your business grows. Plans start at $20/user/month when billed annually, with options for small and medium businesses and additional plans for larger enterprises.
• Nextiva’s entry-level plan may be cheaper initially, but it gets more expensive as you add features like CRM integrations, call analytics, and international numbers. CloudTalk offers these features in more affordable packages, making it a better value for businesses focused on voice communication.
• Nextiva is a strong choice for multichannel communication, but its basic plan lacks key features like voice calls and SMS. Essential tools like toll-free numbers, AI transcription, and skill-based routing come as costly add-ons, leading to unexpected expenses for growing businesses.
• Nextiva has a user-friendly interface, reliable call quality, and 24/7 support. However, users report problems with the mobile app and missing advanced features in the lower-tier plans.

Nextiva Plans and Pricing: A Detailed Overview 

Nextiva charges per user, meaning they charge a fixed fee for each person using the service monthly or annually. A per-user subscription lets you scale easily, as you can add or delete users depending on your business needs.

Nextiva offers four plans tailored for small and medium-sized businesses (SMBs). While we’ll focus on these SMB plans, keep in mind that it also offers three additional plans specifically designed for larger enterprises. Note that the Basic or Digital Plan does not include any voice features, meaning you won’t be able to make or receive calls.

Find below each plan’s key features, pricing, and best suitability for the types of businesses:

In addition, Nextiva offers a 30-minute product demo and a 7-day free trial, but the trial is unclear on their website. You must sign up for any of their plans if you want to get this free trial.

If you’re looking for Nextiva’s sales, It doesn’t offer any special deals right now. They only have the standard discount for choosing an annual subscription, like other VoIP providers.

Now, let’s get straight to the point and dive into the details of each Nextiva’s package.

Digital Plan

The digital plan is a solution for startups looking for omnichannel digital customer sales and service. 

It costs $25/user per month when billed monthly and $20/user annually.

It’s a good choice if you don’t contact your clients by phone and only use chat or social media. However, note that you’re limited to using up to two social media accounts, and it doesn’t include SMS or chatbot features.

Core Plan

The core plan is designed for small teams that also need to make phone and video calls.

$35/user per month when billed monthly and $30/user annually.

Note that toll-free numbers and analytics are available as add-ons, and you only have access to a basic IVR and call routing system. You can’t redirect calls to the most qualified agents using Skill-Based Routing.

Engage Plan

The Engage Plan is a good choice for growing teams that need an omnichannel solution, as well asa chatbot. 

It costs $50/user per month when billed monthly and $40/user annually.
That said, be aware that Skill-Based Routing isn’t included. While you can route calls to specific agents, you won’t be able to direct them to the most qualified agent based on their skills.

Power Suite Plan

The Engage Plan is made for sales and service teams looking for more advanced features, such as Call Transcription. It costs $50/user per month when billed monthly and $40/user annually.

Although it promotes intelligent and Skill-Based Routing, you can only add them as add-ons. It also offers a more advanced IVR but is subject to usage charges.

CloudTalk vs. Nextiva Pricing: Which Offers Better Value for Scaling Businesses?

When comparing CloudTalk and Nextiva, CloudTalk stands out for companies looking to scale efficiently without facing hidden costs. While Nextiva starts at a lower price point ($20/user per month), businesses often pay more for essential features.

CloudTalk vs. Nextiva: In-Depth Plan Breakdown

CloudTalk offers four pricing plans  tailored for businesses seeking advanced call features at a competitive price:

1. Starter ($25/user per month): CloudTalk’s pricing starts at $25/user per month, and every plan includes inbound and outbound calls, Call Recording, and mobile/desktop apps. In contrast, Nextiva’s equivalent plan doesn’t include voice calling, making CloudTalk’s entry-level offer more feature-packed and transparent for growing teams.
2. Essential Plan ($30/user per month): As businesses grow, CloudTalk includes features like Skill-Based Routing and Analytics in its Essential Plan ($30/user), while Nextiva charges extra for these in higher-tier plans. This makes CloudTalk a more predictable and affordable option as you scale.
3. Expert ($50/user per month): It’s ideal for teams that need more powerful tools, such as Salesforce Service & Sales Cloud integration. In contrast, Nextiva only offers it as an add-on.
4. Custom Plan (price varies): This personalized plan is designed for larger teams with specific needs, something Nextiva doesn’t offer. It includes features like custom onboarding, unlimited outbound calls with flat rates, enterprise-level security, developer support, and custom reporting tailored to your business requirements.

 Let’s take a more in-depth look at how the Nextiva and CloudTalk plans compare: 

Key Insights

To sum up, here’s a breakdown of how the features of CloudTalk and Nextiva compare:

• Pricing: Nextiva’s starting price is lower than CloudTalk’s. However, it gets more expensive if you need call features, which are only available from the Core Plan ($30/user/month).
• Mobile and Desktop App: Nextiva only offers a mobile or desktop app starting with the Core Plan. In contrast, CloudTalk includes this feature in all its plans.
• International Numbers: CloudTalk supports over 160 countries with local and toll-free numbers in all plans. Nextiva’s international rates are limited to the U.S. and parts of Canada, further restricting scalability for global businesses.
• Advanced Call Features: CloudTalk includes advanced call tools like Analytics, Call Recording, and Skill-Based Routing in all its plans. Nextiva VoIP pricing only offers these features in the Engage Plan ($50/user/month).
• Integrations: CloudTalk includes integrations starting with the Essential Plan ($30/user/month), while Nextiva offers them as add-ons. CloudTalk also supports over 35 integrations, compared to Nextiva’s 26.

Nextiva’s Hidden Costs: What You Need to Know

Here’s a breakdown of some of the extra fees and limitations you should be aware of:

• Digital Plan Limitations: While Nextiva’s lowest-cost plan may seem like a great deal, it only includes very basic features with significant limitations, such as the absence of voice calling. This means you’ll need to upgrade if you require more comprehensive functionality.
• Add-On Feature Costs: Many advanced features, such as AI call transcription or skills-based routing, require additional payments, even if you are subscribed to a higher-tier plan.
• Toll-Free Numbers: These often require you to upgrade to a more expensive plan or incur extra fees, while other providers, such as CloudTalk, include at least one toll-free number in all their plans.
• SMS: Unlimited SMS is only available starting from the Power Suite Plan. In the lower-tier plans, SMS either has limits or is not included at all.

Nextiva’s Upsides and Downsides

Nextiva has earned a strong reputation thanks to its advantages, but it also has drawbacks. Here’s a quick look at its pros and cons according to users:

Pros

• 24/7 support: Nextiva provides responsive and knowledgeable 24/7 customer service, enhancing users’ overall experience. Customers appreciate the onboarding support and the helpfulness of the staff.
• User-friendly interface: Nextiva’s platform is intuitive and easy to navigate, allowing users to set it up and operate it with ease, even if they aren’t tech-savvy.
• High call quality and reliability: Nextiva offers excellent call quality with minimal interruptions, and users frequently praise the platform’s “amazing” uptime for a seamless communication experience.
• Multichannel management: Nextiva makes it easy to integrate social media accounts, chatbots, and email inboxes, simplifying the customer experience across various channels.

Cons

• Extra features require additional costs: Nextiva’s basic plan is affordable, but many key features require costly upgrades, making Nextiva more expensive than other VoIP services. You must upgrade to the second-tier plan for calls, texts, or internet faxes.

• Scalability is limited:  Nextiva lacks key management features, limiting its scalability for growing businesses. Users mention the lack of tools like call transcripts and advanced call routing, making it less ideal for companies planning to grow.

• Issues with the mobile app:  Users report problems like freezing screens, slow loading times, and inconsistencies between the desktop and mobile versions.
• A high volume of spam calls: Some users reported a high volume of spam calls after switching to Nextiva, with one noting the issue stopped immediately after switching providers.

What Are Users Saying About Nextiva’s Cost?

Here’s what real users on Reddit and G2 are saying about Nextiva’s pricing plans:

• Positive feedback: Some users appreciated the fair and transparent pricing structure, particularly during the initial setup phase.
• Negative feedback: Many users raised concerns about unexpected fees, continued charges after cancellation, and difficulties obtaining refunds.

In conclusion, while Nextiva offers a range of features, its pricing can become problematic for some businesses, particularly when compared to more affordable alternatives.

On the other hand, services like CloudTalk stand out with a more straightforward pricing model and a feature set focused on essential and advanced voice features. CloudTalk offers more robust voice features at a better price, making it a strong option for businesses seeking reliable communication tools without breaking the bank.

Get More Call Features for Less with CloudTalk

Nextiva offers seamless channel integration for businesses that prioritize email, chat, and social media. However, to unlock essential voice features, you’ll need to upgrade to higher-tier plans, which increases costs.

For businesses needing advanced call features at a competitive price, CloudTalk offers better value. Even its lower-tier plans include critical tools like Call Recording, Skill-Based Routing, and international numbers in 160+ countries, making it a more cost-effective solution for voice communication without expensive upgrades.