Hubspot Pricing & Plans:
Full Guide for 2025

Hubspot is one of the “Big Three” CRM providers, used by 238,000+ companies worldwide. But do its calling capabilities stand up to scrutiny in comparison?

Customer Relationship Management (CRM) platforms are a core part of every good call center’s toolkit. So, it only stands to reason that companies would look to providers like Hubspot to combine both their customer management and calling needs in one.

However, as is often the case, it can be challenging for providers to deliver an equally high quality of service across all their solutions. Therefore, in this article, we seek to find out whether the Hubspot dialer can substitute dedicated VoIP platforms like CloudTalk.

Keep reading to learn all about Hubspot calling pricing, its features, and how they compare when directly stacked against other solutions on the market. 

Key Takeaways:

• HubSpot calling pricing starts at $15 per user/month, offering basic calling features integrated with its CRM platform for seamless operations.
• HubSpot calling plans lack advanced VoIP features like IVR and toll-free numbers, relying heavily on third-party providers for extended capabilities.
• Compared to alternatives like CloudTalk, HubSpot calling struggles in international number availability and robust call center functionality.

Try CloudTalk and experience the benefits for yourself

Start free trial

Overview of Hubspot Pricing & Plans

Hubspot offers multiple pricing plans, each catering to a different use case across Sales, Service, Marketing, Content, Operations, and Commerce. However, Hubspot calling is only available in the first two pricing packages.

As such, we’ll only be looking at the Hubspot Sales Hub and Service Hub pricing packages.

Feature/Aspect

Sales Hub Starter

Sales Hub Professional

Sales Hub Enterprise

Service Hub Professional

Service Hub Enterprise

Annual Pricing

$15 per user/month

$90 per user/month

$150 per user/month

$90 per user/month

$150 per user/month

Calling Minutes

500 min/month

2,000 min/month

3,000 min/month

2,000 min/month

3,000 min/month

3rd Party Calling Integrations

Inbound Calling

Call Recording

Call Transcription

Call Monitoring

Call Queuing

Conversational Intelligence

Best For

SMBs initiating structured sales processes.

Growing sales teams needing advanced tools.

Enterprises requiring comprehensive solutions.

CS teams aiming to enhance support capabilities.

Enterprises focused on delivering 5* customer service.

Hubspot Sales Hub

HubSpot Sales Hub is a product package that helps streamline sales processes with tools for email tracking, meeting scheduling, deal pipelines, and integrated calling features. It is the ideal choice for growing sales teams looking to improve efficiency.  

Sales Hub Starter

The cheapest of Hubspot’s Sales Hub plans. Regarding calling capabilities, it only includes basic features, with the option to integrate with a 3rd party solution, like Aircall.

Starter features include:

• 500 outbound calling minutes
• Unlimited inbound calling
• Call recording 

Sales Hub Professional

This plan expands upon the Starter tier with more advanced tools, including enhanced automation, deeper reporting, and additional calling functionality. 

Professional features include:

• 2,000 outbound calling minutes
• Call queuing and monitoring
• Call transcription and outcomes

Sales Hub Enterprise

The most comprehensive Sales Hub plan. It includes top-tier features like advanced conversation intelligence, predictive forecasting, and team-based call routing.

Enterprise features include:

• 3,000 outbound calling minutes
• Conversational intelligence
• Custom call outcomes and playbooks

Hubspot Service Hub

HubSpot Service Hub enhances customer support with ticketing, knowledge bases, live chat, and calling tools. Perfect for teams aiming to provide seamless customer experiences and build stronger relationships.

Service Hub Professional

This plan is geared toward mid-sized support teams. It combines essential customer service tools with additional reporting and automation capabilities.

Professional features include:

• 2,000 outbound calling minutes
• Call queuing and transcription
• SLA tracking and reporting

Service Hub Enterprise

Designed for large-scale customer service teams, this plan offers advanced tools for managing high call volumes, team performance, and customer feedback.

Enterprise features include:

• 3,000 outbound calling minutes
• Conversational intelligence
• Custom surveys and advanced reporting

Hubspot Add-Ons:

While the Hubspot calling feature is quite limited, it does offer several add-ons that you can use to expand your sales and customer service efforts. Hubspot add-ons include:

• Extra Hubspot phone number: Increase your limit by 5 numbers. $25/mo.
• Extra Hubspot calling minutes: Increase your limit by 1,000 minutes. $50/mo.
• Higher Hubspot list limit: Increase your active list limit by 100. $200/mo.
• Higher Hubspot reporting limit: Increase your dashboard by 300 and create 3,000 more custom reports. $200/mo.
• Higher Hubspot API limit: Increase your included call limit for 3rd party call center integrations via API (Twilio, Aircall) by 1,000,000 per day. $500/mo.

Make the Most of Your Calls with CRM Integrations

Find out how

CloudTalk Vs. Hubspot Phone: Which Is Better?

Whenever you’re considering a particular provider, it’s important to consider their offering in the context of other options on the market. In this case, we’ll be comparing the provider directly against CloudTalk, so it’s vital we give you some context.

Short Overview of CloudTalk’s Plans and Pricing

CloudTalk has 4 pricing plans on offer, ranging in price from $25 to $50 per user/month, with a special exception for the custom pricing plan, which lets you tailor your solution to your unique business needs. Here’s a breakdown of CloudTalk’s plans:

1. Starter: CloudTalk’s most basic plan is designed specifically for micro and small businesses. Easy to set up and easier to use, this plan offers small teams everything they need to kick off their call center operations.
   
   Key Features: Click-to-Call, Voicemail, Call Flow Designer (CFD), Automatic Call Distribution (ACD)
   
   Price: $25 per user/month
   
2. Essential: CloudTalk’s equivalent to RingCentral’s advanced plan, focused on growing SMBs and MMBs. This plan helps teams expand their inbound and outbound operations, automate processes, and improve experiences.
   
   Key Features: SMS/MMS, Interactive Voice Response (IVR), Skill-Based Routing, Callback, Integrations + Open API
   
   Price: $35 per user/month
   
3. Expert: CloudTalk’s feature-packed plan for growing MMBs and enterprises or any team that requires robust calling capabilities. This plan helps customer-facing departments streamline outreach and improve performance.
   
   Key Features: Power Dialer, Smart Dialer, VIP Queues, WhatsApp Inbound & Outbound Messages, Call Monitoring
   
   Price: $50 per user/month
   
4. Custom: CloudTalk’s ultimate plan for the most demanding of companies, tailored perfectly to their particular business needs. This plan allows you to do it all, from coordinating teams to conquering the world’s many markets.
   
   Key Features: Custom Onboarding, Unlimited Outbound Calls with Flat Rates, Enterprise-Level Security, Developer Support
   
   Price: Varies based on features, number of users, etc.

CloudTalk Vs. Hubspot: Direct Comparison

CloudTalk Vs. Hubspot: Key Takeaways

We can glean several insights based on our comparison between CloudTalk’s and Hubspot’s pricing and plans. These include:

1. Pricing:
   While Hubspot’s Sales Hub Starter pricing ($15) is lower than any of CloudTalk’s plans, it offers a very limited number of features. Furthermore, Hubspot’s other plans are significantly more expensive ($90 Professional, $150 Enterprise).
   
   It should be mentioned that Hubspot’s pricing plans all include its CRM features. Nevertheless, if you buy CloudTalk’s Expert plan ($50) and Hubspot’s Starter, you’ll get a more complete solution for less.
   
2. Calling Capabilities:
   Despite the fact that to set up calling Hubspot, you need to rely on Aircall’s and Twilio’s services, the list of features on offer is still quite limited, focusing only on the most bare-bones of call center capabilities.
   
   Meanwhile, CloudTalk’s list of tools consists of a wide ecosystem of calling, automation, and reporting features that let your team deliver exceptional inbound and outbound experiences worldwide.
   
3. International Expansion:
   In total, Hubspot only offers its users 48 international numbers. Combined with the fact that it does not support any port-in request or toll-free numbers, this can be quite limiting for companies looking to expand their operations.
   
   On the other hand, CloudTalk gives you access to 160+ international, local, and toll-free numbers to fuel your global efforts and ensure customers get the service they need to stay satisfied and loyal for years to come.

CloudTalk’s customer support is some of the best I have experienced. Agents are always kind and informative and take the time to help properly. CloudTalk’s Voicemail Drop feature has also saved us literal hours and made our roles much more efficient. We have also benefitted from the integration with our CRM, Hubspot. It allows us to log all texts and calls automatically.

– Martin B., SMB Administrator, G2

Hubspot Best Features

As we’ve discussed, Hubspot’s packages can vary wildly in terms of features, depending on which specific Hubspot “Hub” you choose. However, there are a few features that rise above the rest. Based on external reviews, Hubspot’s top 3 best features include:

1. Seamless CRM Integration: HubSpot calling is natively integrated into the HubSpot CRM, allowing for seamless tracking, logging, and follow-ups within the platform.
2. Call Recording and Transcription: Record calls for quality assurance and training, with transcriptions available in Professional and Enterprise plans to analyze conversations efficiently.
3. Conversational Intelligence: Available in higher-tier plans, this feature provides AI-driven insights for sales and support teams, helping to refine strategies and improve performance.

Hubspot Pros & Cons

Based on everything discussed so far, we can make several conclusions regarding Hubspot’s strongest and weakest aspects. These include:

CloudTalk x Hubspot: A Match Made in Heaven

As we’ve seen, the Hubspot calling rates and features may not be completely worth their price tag if you’re looking for more than just baseline VoIP features. On the other hand, CloudTalk offers a comprehensive, global call center solution for SMBs and beyond. 

But why fight when you can make friends? You can enjoy both the benefits of Hubspot’s supreme CRM system while delivering crystal-clear calls across 160+ countries. All you need to do is install the CloudTalk x Hubspot one-click integration.

Get the Best of Both Worlds with CloudTalk x Hubspot

Start a free trial