All You Need to Know About GoTo Connect Pricing

GoTo Group reports serving over one million users across its platforms and revenue exceeding $1.5 billion*. Figures that place the Indonesian tech giant as an alternative to be considered.

After its recent partnership with TikTok, GoTo Group has amplified its visibility, putting a fresh spotlight on the company’s diverse product lineup.

Unlike most players in the cloud-based calling system industry, GoToConnect uses a pricing strategy that sets it apart, making it much easier to compare with competitors. In this guide, you’ll learn whether this calling system is worth your money.

Key Takeaways:

• GoTo Connect offers three main tiers: Phone System ($26 per user/month), Connect CX ($34 per user/month), and Contact Center ($80 per user/month).
  
• The most valuable features are locked in the top tier, which costs three times more than the base plan, leading to a significant price jump (from $26 to $80).
  
• With advanced features in every plan, CloudTalk ensures that teams get everything they need without hiking the price and extra fees. This balanced approach makes CloudTalk a better choice for companies aiming to grow without overspending.
  

GoTo Connect Pricing and Plans: Direct Comparison

Goto Connect offers tiered plans that serve businesses of varying sizes and needs. Each plan comes with features intended to support businesses, from basic phone communication to advanced contact center solutions.

GoTo plans are: Phone System, Connect CX and Contact Center. Let’s take a better look at them:

Phone System Plan

Goto Connect’s entry-level plan, the Phone System Plan, provides basic call management at an affordable rate of $26 per user/month. It serves small to medium-sized teams who need a simple communication tool with basic features.

Key features:

• Video meetings up to 250 participants
• SMS and MMS capabilities
• Call Routing
• AI Video meeting summaries

Missing from this tier:

• All Customer Experience Tools
• Call Reports and Dashboards
• Consumer journey information

Connect CX Plan

For a slight price increase, the Connect CX plan adds valuable features for businesses requiring CRM integration and relying on Meta platforms to connect with customers. This tier starts at $34 per user/month and offers connections to essential communication channels for small and medium-sized businesses.

Key features:

• WhatsApp, Facebook, and Instagram messenger connection
• Access to CRM and API integrations 
• Auto-Dialer
• Intelligent Call Routing

Missing from this tier:

• Intelligent Call Routing
• Call Campaign
• Monitor & Coach Agent

Contact Center

The Contact Center Plan may look impressive at first glance. But there’s a catch: this top-tier offering comes with a steep price tag—$80 per user/month. This rate is markedly higher, making it a costly choice that might not deliver the best value for your investment.

Key features include:

• Intelligent Call Routing
• Call Campaign
• Monitor & Coach Agents
• Auto-Dialer

Missing from this tier:

• Smart routing
• Wallboards
• VIP Queues

GoTo Connect’s Add-Ons:

Not only is the top-tier plan priced above the market average, but GoToConnect features are also often locked behind add-ons. This means you will likely need to pay extra for functionalities that many would expect to be included as standard.

The available add-ons are:

• Business Continuity: Keeps phone’s essential functions on when outages happen.
• Microsoft Teams Integration: Phone system embedded into the MT environment.
• Attendant Console: Monitor and handle incoming calls.
• Reporting and Analytics: Call analytics and consumer data dashboards.
• Integration Packages: Integration with CRMs such as Salesforce and HubSpot.

Wondering about the cost of these add-ons? Unfortunately, you won’t find any pricing details on the website. To get those numbers, you have to reach out to the sales team directly.

Other GoTo Plans

Alongside GoTo Connect, the provider offers a variety of tailored packages designed to meet specific, customized demands. The additional plans are:

1. GoTo Meeting: Online meeting software.
   
   Price: Professional plan at $12 per user/month, Business plan at $16 per user/month, and Enterprise plan with custom pricing. 
   
2. GoTo Webinar: Webinar and virtual event software.
   
   Price: Lite plan at $49 per user/month, Standart plan at $99 per user/month, Pro plan at $199 per user/month, and Enterprise plan at $399 per user/month.
   
3. GoTo Training: Virtual training platform
   
   Price: Starter plan at $109 per user/month, Pro plan at $159 per user/month, and Plus plan at $314 per user/month. 
   
4. GoTo Resolve: All-in-one IT support software.
   
   Price: 
   
   • Remote Access & Support package divided into Remote Access plan at $23 per user/month, and Remote Support Plus plan at $44 per user/month. 
   
   • IT Monitoring and Management package divided into Standart plan at $57 per user/month, and Premium plan with custom pricing.

Overview of CloudTalk’s Plans and Pricing

Starting at $25 and reaching up to $50 per user monthly, CloudTalk’s four main plans cater to a range of needs, with an additional custom plan available for specialized requirements. Here’s a breakdown of the options:

Check the pricing.

1. Starter: Ideal for small and micro-businesses, the Starter plan is easy to set up and provides essential features to get your call center operations up and running.
   
   Key Features: Click-to-Call, Voicemail, Call Flow Designer (CFD), Automatic Call Distribution (ACD).
   
   Price: $25 per user/month.
   
2. Essential: This plan supports growing SMBs and MMBs by enhancing both inbound and outbound operations with advanced automation and customer experience features.
   
   Key Features: SMS/MMS, Interactive Voice Response (IVR), Skill-Based Routing, Callback, Integrations + Open API.
   
   Price: $35 per user/month.
   
3. Expert: Geared towards MMB and scaling businesses, the Expert plan equips teams with advanced tools to improve customer interactions, boost productivity, and drive operational efficiency.
   
   Key Features: Power Dialer, Smart Dialer, VIP Queues, WhatsApp Inbound & Outbound Messages, Call Monitoring.
   
   Price: $50 per user/month.
   
4. Custom: For companies with complex, large-scale requirements, the Custom plan offers a fully tailored solution, allowing businesses to scale seamlessly and operate across diverse markets.
   
   Key Features: Custom Onboarding, Unlimited Outbound Calls with Flat Rates, Enterprise-Level Security, Developer Support.
   
   Price: Based on selected features, team size, and other requirements.

A Candid Comparison of CloudTalk and GoTo Connect

Trying to decide between GoTo Connect and CloudTalk? Here’s a side-by-side look at how they compare in cost, flexibility, and features.

CloudTalk Vs. GoTo Connect: Key Takeaways

Picking the perfect communication tool takes careful thought. To help, we’ve detailed the standout benefits of each option for your business.

Feature-to-Price Ratio

CloudTalk offers more affordable entry-level pricing, starting at $25 per month and gradually increasing prices with the addition of features designed for businesses at different stages of development.

In contrast, GoTo Connect pricing doesn’t scale proportionally with features. Most of the key features are locked in the top tier, which costs three times more than the base plan.

Advanced Feature Offering

CloudTalk provides a robust set of advanced tools—including the Power Dialer, Smart Dialer, Automatic Call Distribution (ACD), and Interactive Voice Response (IVR)—in its standard packages. These tools are designed to streamline both inbound and outbound calling processes, enhancing team productivity and ensuring calls are efficiently directed to the right agents.

GoTo Connect’s dialer options are more basic and may require additional add-ons to unlock similar capabilities. For businesses looking for streamlined, out-of-the-box calling solutions, GoTo Connect may lack the advanced functionality needed for optimal efficiency without incurring extra costs.

Analytics and Reports

GoTo Connect restricts its advanced analytics for higher-tier plans, meaning users must upgrade to access more comprehensive insights—a factor that can significantly increase costs for data-driven businesses. 

Since CloudTalk distributes its features proportionally, you can find analytics and reports across all its tiers, empowering teams to access insights right from the start. This approach ensures that companies of all sizes can leverage data to drive smarter decisions without necessarily being forced into premium pricing tiers.

Exposing GoTo Connect’s Hidden Fees

While GoToConnect advertises transparent and easy-to-use communication features, its pricing page glosses over a few hidden fees in fine print that could catch you by surprise. Don’t worry, we have read them, and here’s the real deal:

Unclear SMS & MMS Costs

GoTo Connect lets you send SMS and MMS messages, but only to a point. Each plan has a limited number of message credits per user, and once you hit that cap, overage rates kick in. But here’s the kicker: they don’t disclose on their website exactly how many credits you get or what those extra messages will cost. Plus, this feature is only available in the U.S. and Canada.

Limited Toll-Free Minutes 

The vendor hands you 1,000 toll-free minutes shared across the account. But the moment you cross that threshold, you’re in overage territory again. Just like the SMS, the exact overage cost is another undisclosed piece of information.

“Free” International Calling

International calling to 50+ countries is advertised as “free,” but in reality, the countries included can vary based on your region and plan type. What does that mean? You might still end up paying extra if the country you need to reach isn’t fully covered in your plan. Another notable limitation is that this coverage excludes calls to mobile phones.

GoTo Connect’s Best Features

Here’s what users appreciate most about GoTo Connect:

1. Reliable Call Quality: Users report clear and consistent call quality, especially when using the Business Continuity add-on.
   
2. Robust Video Meetings: GoTo Connect’s platform enables high-quality video conferencing for up to 250 participants, making it ideal for hosting large virtual events and webinars seamlessly.
   
3. Social Media Messaging Simplified: Its integration with Facebook and Instagram Messenger consolidates customer messages into one interface, streamlining social interactions for quicker, more efficient responses.

GoTo Connect Pros & Cons

GoToConnect Supports Calling Around The World. But Will They Answer Your Calls?

While GoTo Connect offers impressive call capabilities, the company seems to fall short when it comes to answering them. Customers have shared frustrations about waiting days for resolution on their requests and difficulties in reaching agents.

When technical issues arise, timely assistance is critical. While 24/7 support is offered on all plans, assistance may not always come from live agents, and chatbots are not the best for desperate times of need.

In contrast, CloudTalk provides 24/7 live human support starting from its Essential plan, ensuring businesses have round-the-clock access to real agents whenever they need assistance. This level of support is designed to help teams resolve issues quickly and efficiently, whether during peak business hours or in the middle of the night.

Do you want to try it? Why don’t you call one of our agents right now?

Source:

• GoTo Group: gross revenue 2023 | Statista
• GoTo Connect Reviews & Product Details