Top 11 Gong Alternatives to Enhance Sales and Revenue Performance in 2024

Gong’s high pricing and complex features may not suit all businesses, so it’s essential for teams seeking cost-effective and tailored sales solutions to consider alternatives.

Discover simpler, more flexible options with better support, integration, and scalability in our detailed comparison.

Key Takeaways

• Gong competitors like CloudTalk, MeetRecord, and Chorus.ai provide specialized conversation intelligence platforms that enhance business communication and sales processes.
• These tools offer benefits such as improved efficiency and accuracy in customer interactions, empowering businesses to boost sales performance.
• When considering alternatives to Gong, it’s crucial to clearly define specific revenue intelligence needs, research and compare features, evaluate usability and customer support, and consider integration with existing systems.

Top 11 Gong Competitors

Here’s a summary of the top Gong competitors, highlighting their key features, pros, and cons:

Now, let’s explore each of these tools in more detail to understand their specific capabilities and how they can benefit your businesses.

#1 CloudTalk

CloudTalk is an AI-powered cloud communication platform that helps businesses streamline their outbound and inbound calling, optimize resource allocation, and maximize performance. 

All you need to do is choose a number for one of the 160+ supported countries, and you can instantly start optimizing your workflows with advanced features, including IVR, click-to-call, power dialers, and more! CloudTalk also supports 35+ other powerful integrations for helpdesk, e-commerce, and CRM systems, including HubSpot and Zendesk.

Key features

• AI-Powered conversation intelligence: uses AI to analyze and optimize agent-customer interactions.
• AI Analytics dashboard: provides comprehensive insights into call metrics and trends.
• Sentiment Analysis: reviews customer emotions to enhance future interactions.
• Topic Extraction: tracks conversation topics for improved communication strategies.

Pros 

• Easy-to-understand interface.
• Multilingual call transcription and translation.
• Seamless integration with popular CRM, e-commerce, and helpdesk tools like Salesforce, HubSpot, and Pipedrive. 

Cons

• In today’s world, AI is essential. We’ve recognized the need for improvement and introduced advanced features like Automatic Call Summaries and Sentiment Analysis with our AI-Powered Conversation Intelligence. This technology offers fully automated insights, cuts down on manual work, and boosts your team’s efficiency in analyzing and interacting with customers.
• Inability to resize windows during a call.

#2 MeetRecord

MeetRecord is an AI-powered platform that automatically records and transcribes sales calls, providing insights and summaries to enhance sales coaching and deal analysis. It integrates with CRMs like Salesforce and HubSpot, logging call details and action items to save time. The platform offers AI-driven insights for improving sales skills and identifying best practices, helping teams boost productivity and performance. Trusted by top brands, MeetRecord accelerates deal flow and reduces onboarding time.

Key Features

• Deal Intelligence analyzes customer conversations to help close deals faster.
• Provides AI-driven coaching, call scoring, and sentiment analysis to boost performance.
• Integrates with CRMs to automatically log call details, notes, and actions.
• Automatically generates meeting summaries and insights for better coaching and analysis.

Pros

• Ease of use and great user experience.
• Automated call joining and helpful customer support.
• Effective coaching tools.
• It offers a comprehensive solution that covers all necessary features.

Cons

• Note-taking during live demos can be distracting.
• Dashboard loading times can be slow.
• Default email notifications can overload your inbox.
• Language support for Portuguese is lacking.

#3 Chorus.ai

Chorus.ai is a conversation intelligence platform designed to help sales teams analyze and improve their performance by capturing, transcribing, and analyzing business conversations. 

Chorus.ai is particularly useful for sales teams looking to improve performance, enhance coaching strategies, and optimize overall team efficiency. It is part of the ZoomInfo suite of tools, enhancing its sales and revenue operations capabilities.

Key Features

• Call recording captures and stores customer interactions for future analysis and training.
• The platform provides real-time transcription of customer interactions.
• Detailed analytics and insights on customer interactions.
• It seamlessly integrates with popular CRM platforms.

Pros

• Accurate call transcription and speaker identification.
• Excellent organizational structure and call management.
• Useful for coaching and improving conversation skills:
• Easy sharing and distribution of call recordings.

Cons

• Some users have reported that Chorus.ai will inconsistently join or record calls.
• Some users still find the AI transcription to be less accurate than desired.
• The platform could be more user-friendly.
• Steep learning curve, requiring significant training.

#4 SalesLoft

Salesloft is a cloud-based sales engagement platform that enables sales teams to automate their workflows and connect with prospects more effectively. It helps them to accelerate their sales cycles and drive more revenue.

Key Features

• Personalized, multi-step cadences and automation of the routing of leads.
• Sales intelligence tools that help reps identify the right decision-makers.
• The SalesLoft Dialer allows reps to make and receive calls directly from within the platform.
• It integrates seamlessly with a range of other sales and marketing tools

Pros

• Cadence features allow users to streamline outreach efforts.
• It provides tools to help users track interactions, take notes, and follow up on tasks.
• It offers robust reporting and analytics capabilities.
• It integrates with calendars to help users schedule meetings.

Cons

• Steep learning curve, as the platform offers robust functionality that can take time to fully master.
• A few users reported that the quality of Salesloft’s customer support was lacking.
• Some users felt that Salesloft is relatively expensive.
• A couple of users mentioned problems with Salesloft’s dialer functionality. 

#5 Avoma

Avoma is an AI assistant that streamlines the entire meeting lifecycle – from scheduling to post-meeting follow-up – to boost productivity and collaboration for customer-facing teams.

Avoma’s reputation streamlines the meeting process through AI-powered transcription, summarization, collaboration, and business intelligence – making customer-facing teams more effective and efficient.

Key Features

• The AI-generated meeting notes ensure important information is not missed.
• It integrates with calendars and allows teams to easily schedule, prepare, and follow up on meetings.
• Revenue and deal intelligence provides powerful insights on sales pipelines and deal health.

Pros

• Real-time transcription and summarization capture key details of the conversations.
• Easy to use.
• It integrates with some tools, including calendars and meeting apps.
• It generates detailed meeting notes and provides insights into talk time distribution and participant engagement.

Cons

• Some users have expressed that Avoma’s pricing, especially for the higher-tier plans, may be on the higher side compared to other meeting assistant solutions.
• A few users have noted that the integration options are still limited.
• There is a slight learning curve for fully using all of Avoma’s features.

#6 Wingman

In June 2022, the revenue intelligence platform Clari acquired Wingman,  giving Clari’s platform the ability to analyze customer and employee conversations, extract valuable insights, and reliably predict revenue outcomes. 

Key Features

• Conversation Intelligence creates a searchable library of interactions.
• It integrates with CRMs to provide visibility into the sales pipeline.
• It offers “battlecards” that provide contextual cues and suggestions to help sales reps.

Pros

• Easy implementation and setup.
• Reliable transcription service.
• It integrates well with other platforms like Zoom and Outreach.
• Wingman’s features allow for quick search and review of sales calls.

Cons

• Reporting cloud could be more robust.
• Voice recognition takes time to learn the accent.
•  Accuracy can be a little better at times, especially if the other party joins the call a bit late.

#7 Fireflies.ai

Fireflies.ai is an AI-powered meeting assistant that automatically transcribes, summarizes, and analyzes meetings across various video conferencing platforms, such as Zoom, Google Meet, Microsoft Teams, and more. 

Fireflies.ai is designed to help teams be more productive by streamlining meeting documentation, analysis, and collaboration. Over 300,000 organizations use it, and it has received positive reviews for its capabilities, such as highly accurate transcriptions and flexible recording options.

Key Features

• Automatic recordings and transcriptions in real-time across various platforms like Zoom and  Google Meet.
• Smart search allows users to search keywords, themes, topics, action items, and dates.
• Collaboration tools allow users to add comments, pins, and reactions to specific parts of conversations.
• It integrates with popular apps like Slack, Notion, Asana, and Salesforce. 

Pros

• Accurate meeting transcripts and notes.
• Easy to use.
• Good customer support.

Cons

• While the transcription accuracy is generally good, it requires proofreading.
• It may take some time to get used to the various features and understand how they work together.
•  It does not offer video recording capabilities.

#8 Dialpad

Unless you’re new to the VoIP telephony market, you’ll surely have heard of Dialpad. It’s a reliable, unified telephony solution with simple built-in AI and advanced analytics. A live chat, hotline, and knowledge base make it a great deal for customer support teams. 

Key features

• Call Recording.
• Machine Learning.
• Call Analysis.
• Customer Scoring.
• Call Routing.

Pros

• Easy setup process.
• The AI assistant automatically transcribes calls and generates detailed summaries.
•  Users can access Dialpad on their desktop, mobile devices, or any web browser.

Cons

• Key features are locked behind expensive tiers.
• The admin interface and menus could use improvement. 
• The speech-to-text function could be improved to minimize incorrect words in transcripts

#9 Salesken

Salesken is an AI-powered sales assistant designed to enhance sales performance by providing real-time insights, coaching, and data-backed recommendations to sales representatives. It uses conversation intelligence to analyze customer interactions and identify areas for improvement, helping sales teams engage more effectively with customers and close more deals. 

Key Features

• Real-time call guidance that helps sales reps to navigate the call and overcome objections.
• Conversation analytics provides insights on customers’ sentiments and intentions.
• Call recording and transcription.
• Performance dashboards give sales leaders visibility into key metrics like win rates

Pros

• Helps sales teams improve performance and close more deals in less time. 
• Easy to use interface.
• Provides real-time feedback and suggestions to sales reps as they’re on calls.

Cons

• It takes time to explore all the features.
• Customization options are limited.
• Limited permissions access to the telephony tool.

#10 People.ai

People.ai is an AI-powered revenue intelligence platform that helps sales, marketing, and customer success teams uncover revenue opportunities from every customer. The platform leverages AI and machine learning to provide sales teams with real-time insights, context, and recommendations to improve customer interactions and close deals faster.

Key Features

• Automated data capture and syncing with CRM.
• Real-time insights and recommendations.
• Relationship mapping and account planning.
• Deal qualification and pipeline management.

Pros

• Actionable Insights that help sales teams optimize their strategies.
• Total deal and pipeline visibility, allowing strategic planning and better decision-making.
• People.ai provides tools to enhance win rates, improving the overall performance of sales teams.

Cons

• The People.ai platform is not very customizable, limiting users’ ability to select and view the specific data and features they need.
• It requires sales reps to log into yet another platform, in addition to their CRM and other tools, which can add complexity.
• Some concerns are that People.ai may create duplicate contacts or leads in the CRM, requiring additional data cleanup efforts.

#11 Outreach

Outreach is a sales engagement platform that works as a revenue intelligence tool. It provides advanced AI-driven insights to improve sales by automating and personalizing workflows.

Key Features

• AI-powered sales workflows that automates and optimizes sales processes.
• Sentiment analysis and insights.
• Deal management and forecasting to build stronger plans based on actual deal data.

Pros

• It allows users to manage email, calls, LinkedIn, and live chat in one platform.
• It integrates with popular CRMs, sales tools, and data sources for streamlined workflows.
• It provides customizable dashboards to monitor individual and team performance.

Cons

• Many users report that Outreach.io has a steep learning curve and is difficult for salespeople to use initially. 
• It only supports contact uploads via CSV files rather than integrating with modern tools like Google Sheets.
• A few reviews mention problems with Outreach.io’s billing process and poor responsiveness from their customer support team. 

Why Might You Need a Gong Alternative?

There are a few key reasons why you might need a Gong alternative:

• Cost: Gong is considered an expensive sales intelligence platform compared to some of its competitors, so if you work at a startup or at a small business it may not be the best alternative for you.
• Complex features: While Gong offers a robust set of features, the platform may be overly complex and difficult to use, especially for smaller teams that only require few of the advanced capabilities.
• Transcription accuracy issues: User feedback indicates that Gong’s transcription services may require significant manual corrections, resulting in extra work for teams.

How to Pick the Best Gong Competitor?

These are the key aspects to consider when selecting the best Gong alternative:

1. Define your needs: Identify what you want from a revenue intelligence tool, like improving sales forecasts, identifying deal risks, detecting revenue leaks, and optimizing sales performance.
2. Research and compare: Look into different revenue intelligence providers. Read reviews, compare features, and check capabilities such as advanced analytics, AI/ML, data integration, and customization.
3. Evaluate usability and support: Check how easy the platform is to use, including the interface, data presentation, and if it works well on mobile. Also, see if they offer good onboarding, training, and customer support.
4. Assess integration: Ensure the platform smoothly integrates with your current sales tools and CRM system.
5. Choose a scalable alternative: Scalability is crucial when choosing an alternative because it ensures the system can handle increasing workloads and adapt to growing business needs without significant infrastructure changes or costs. 
6. Consider value for money: Compare pricing models. Look for clear, scalable plans that offer a good return on investment.

Balance Cost and Features

In conclusion, while Gong’s high pricing and complex features make it a strong choice for some businesses, there may be better fits for others, particularly those seeking more cost-effective or tailored sales solutions. 

For teams that need simpler, more flexible options with robust support, integration, and scalability, explo

ring alternatives could offer significant benefits. 

Carefully evaluating these options for features, ease of use, support, and cost will help you find the best solution for your business.