The Best Dialer for Cold Calling in 2025:
Top 20 Providers Explained

The average cold call conversion rate is 2%. The goal is to drive more outbound sales. How do you do it? Make more and better calls faster with the best dialer for cold calling.

But there’s no such thing as the “best auto dialer for cold calling”. There are multiple types, each with its own advantages and best use cases. And today, we’ll tell you all about them. Read on to discover the best cold calling software for you!

Key takeaways:

• Dialers are types of software that automate the calling process by removing the need for manual dialing and letting agents focus on personalization.
• The best dialers for cold calling can help you boost calls per day by 3x, increase successful leads and appointments by 50%, and lower call times by 50%.
• Choosing the best cold calling software requires you to consider your goals, call center size, required features and integrations, and spending budget.

Why Should You Use A Dialer For Cold Calling?

After teasing the topic in the previous section, it’s only right that we dedicate some time to fully exploring the benefits of using an outbound dialer. Here’s what you can look forward to after onboarding any type of ADS into your operations.

Improve Operational Efficiency

Sales dialers significantly increase the efficiency of sales teams by automating the dialing process. Instead of manually dialing each number, agents can focus on engaging with prospects, leading to 3x more calls per day and more opportunities for conversion.

Increase Customer Satisfaction

By streamlining the calling process, the best sales dialers for cold calling enable agents to spend more time building relationships with prospects. With features like call recording and CRM integration, agents can personalize interactions and provide better service, ultimately improving customer satisfaction and retention and reaching up to a 50% increase in leads and appointments.

Boost Conversion Rates

Outbound dialers help manage leads more effectively by organizing contact lists, scheduling follow-up calls, and tracking interactions. This structured approach can offer a 98% accuracy in verifying numbers and ensures that no lead falls through the cracks, resulting in higher conversion rates and revenue.

Reduce Agent Idle Time

With outbound dialers, agents spend less time waiting between calls, as the system automatically dials the next number as soon as they are available. This minimizes idle time and keeps agents productive throughout their shifts.

Ensure Compliance & Security

Outbound dialers are equipped with features to ensure compliance with regulations such as the Telephone Consumer Protection Act (TCPA) and Do Not Call (DNC) lists. Dialer software helps mitigate the risk of non-compliance and potential legal issues by automatically screening numbers and recording consent.

Cold Calling Dialers Explained: Types & Use Cases

The world of sales dialers is wide and varied, and it can be difficult to make sense of all the different types. Below, you’ll find a summary of the 6 most common types of cold calling dialers to help get started with finding the best one for you.

1. Power Dialer

Outbound dialer that makes one call per agent at a time. Offers a higher level of control over designated call queues. Simple to use and doesn’t require complex algorithms to work.

When used correctly, can help reach 3x more leads per day.

Benefits:

• Pacing Management;
• Workflow Automation;
• Low Call Abandonment

Best for:
Balanced call campaigns optimized for both reach and personalization.

2. Smart Dialer

Smart Dialer is the most complex of all outbound dialers. Can be used to create highly customized, adaptive call queues and campaigns. Can be integrated with 3rd party tools (CRMs, Helpdesks, etc.) and Click-to-Call.

When used correctly, can lower call times by <50%.

Benefits:

• Intelligent Call Pacing;
• Adaptive Algorithms;
• Single-Click Call Queues

Best for:
High-value, medium-sized call campaigns optimized for CSAT.

3. Predictive Dialer

An outbound dialer able to evaluate and anticipate call center capacity. Can initiate multiple calls simultaneously for each agent to maximize resource utilization.

When used correctly, it can boost the number of successful calls by <400%.

Benefits:

• Capacity Predictions;
• Number Filtering;
• Performance Tracking;

Best for:
High-volume call campaigns for smaller teams with limited resources.

4. Preview Dialer

A more advanced type of sales dialer that places additional control in the agents’ hands by allowing them to preview contact information before initiating the next call.

Benefits:

• Better personalization;
• More agent control;
• Less burnout;

Best for:
Smaller-scale, personalized call campaigns.

5. VoIP Dialer

Although they work almost identically, VoIP Dialers differ from standard Auto Dialers in the fact that they’re unique to cloud-based call center software. They’re used to speed up cold calls over the internet to save costs on call charges.

• International coverage;
• Simple to use;
• Cheaper calls;

Best for:
Low-cost, international call campaigns.

6. Auto Dialer

The simplest and most common type of dialer. Auto dialers simply follow a pre-defined queue and initiate one call after another to speed up the calling process. They work with both PBX and cloud-based solutions.

Benefits:

• Basic call automation;
• Simple to use;
• Affordable;

Best for:
Low-cost call campaigns.

How to Choose the Best Dialer for Cold Calling?

As should be clearly evident, despite sharing the same designation as sales AI dialers, each type is very different. If you want to find the one that’s right for you, you’ll need to consider the following aspects of your business.

1. Assess Your Business Needs and Goals

Before investing in an outbound dialer, take the time to assess your business needs and objectives. Consider factors such as the size of your sales team, the nature of your outbound campaigns, and your target audience.

Are you focusing on high-volume cold calling, or do you prioritize personalized interactions with leads? 

Understanding your unique requirements will help you narrow down your options and choose a dialer that meets your business goals.

2. Understand Your Call Volume & Agent Capacity

Evaluate your call volume and agent capacity to determine the scalability and efficiency requirements of your outbound dialer.

If you anticipate high call volumes and have a large team of agents, you may benefit from a predictive dialer that can automatically adjust dialing rates based on agent availability.

Conversely, if you have a smaller team or variable call volumes, a progressive or power dialer may be more suitable for pacing calls to match agent capacity effectively.

3. Look for Must-Have Features

Depending on the size and goal of your call center, you should prioritize providers with different sets of features – whether they be automation for outbound or inbound calls, personalization, analytics, or something else.

Write down a list of features that you absolutely must have and go through your list of potential solutions. Make sure to keep a close eye on where they fall in the pricing plans, as some might be locked behind higher tiers.

4. Consider 3rd Party Integrations

Integration with your existing CRM (Customer Relationship Management) and software platforms is essential for seamless operations and data management.

Choose an outbound dialer that offers robust integration capabilities with popular CRM systems, such as Salesforce, HubSpot, or Zoho CRM. CloudTalk offers more than 35!

This ensures that your sales team can access relevant customer information, track interactions, and sync data effortlessly, streamlining workflow and enhancing productivity.

5. Keep an Eye on Compliance

Compliance with regulatory requirements, such as the Telephone Consumer Protection Act (TCPA) and General Data Protection Regulation (GDPR), is paramount when selecting an outbound dialer.

Ensure that the dialer software you choose is equipped with features to support compliance, such as automatic DNC (Do Not Call) list scrubbing, call recording consent management, and opt-out mechanisms.

Additionally, prioritize data security by selecting a dialer that offers robust encryption protocols, secure data storage, and regular security updates to safeguard sensitive customer information.

6. Consider Your Budget

There’s a lot you need to account for when trying to establish how much the best cold calling software will cost you. The type of provider (PBX vs. cloud-based), features, integrations, and numbers all have a part to play.

Some things a lot of first-time buyers fail to account for are the correlation between pricing plan and the number of users (pricing is usually per user), billing method (monthly vs. annual), actual call and SMS costs, and additional hardware (microphones, phones, laptops, etc.). Don’t make the same mistake!

The Best Cold Calling Dialers For 2025

CloudTalk

CloudTalk is a cloud-based call center and business phone system built to maximize your customer support efforts across all channels. All you need to do is choose a number for one of the 160+ supported countries, and you can instantly start optimizing your workflows with advanced features, including IVR, click-to-call, power dialers, and more! CloudTalk also supports 35+ other powerful integrations for helpdesk, e-commerce, and CRM systems, including HubSpot and Zendesk.

Key features:

• High-quality calls with guaranteed latency and minimal jitter
• Smooth workflow with our Intelligent call-routing tools
• Callback feature that redials the number until connected with the agent
• Redirecting calls during busy hours or when outside the office
• The call masking feature keeps your personal number private

What is CloudTalk missing?

According to some users, CloudTalk Analytics needed a refresh, something that would afford our users deeper insights into the data that drives their business forward. 

We answered the call and recently launched Analytics 2.0, a powerful new data-visualization framework that gives users in-depth reports on the day-to-day operations of their call center. Identify problem areas and apply data-driven solutions faster than you ever thought possible. 

What Type of Business Is It Best For?

CloudTalk is the perfect phone system for mid-sized companies looking to grow. Typically, it’s used in sales for outbound calls and in customer service for inbound calls.

Pricing

Dialpad

Unless you’re new to the VoIP telephony market, you’ll surely have heard of Dialpad. It’s a reliable, unified telephony solution with simple built-in AI and advanced analytics. A live chat, phone hotline, and knowledge base make it a great deal for customer support teams. 

Dialpad’s benefits

Dialpad’s main advantages are voice intelligence and uptime, which are between 99% and 100%. You’ll get conference video calls, sentiment analysis, voicemail transcriptions, call tracking metrics, Speech-to-Text for an automatic call recording, and much more. 

With Dialpad, you can call the US and Canada for free and from anywhere in the world. Inbound and outbound calling within your country is also free of charge. The provider has a modern, well-organized UI, plenty of training videos, and a well-built mobile application.

Key features

• Call Recording
• Machine Learning
• Call Analysis
• Customer Scoring
• Call Routing

What is the Dialpad missing?

While Dialpad offers a Power dialer, it lacks a Smart and Predictive dialer. The Power dialer feature is limited, as it only works with Salesforce. Unlike the CloudTalk app, the Dialpad app only allows users to dial phone numbers manually. 

The Preferred agent feature only works through API. 

Dialpad also lacks a visual flow editor for its Call flow designer. Furthermore, you can’t send SMS messages outside of the US and Canada, although this feature will soon become available to those in the UK.

The provider offers a limited integration stack, and Voicemail drop comes only with Dialpad Sell.

What Type of Business Is It Best For?

Any size of sales organization looking to drive agent efficiency and speed up ramp times.

Pricing

Nextiva

Nextiva is a big player in the VoIP market, providing services to more than 15,000 customers. Nextiva is widely regarded as user-friendly — users can start calling within minutes thanks to a simple and intuitive setup process. Furthermore, the system is hosted by Nextiva, which makes maintenance of the software Nextiva’s responsibility.

Nextiva’s benefits:

Nextiva offers various advanced features, including conference calling, voicemail transcription, multi-level attendant, and much more. The provider also integrates with solutions like Zendesk, ConnectWise, or MS Teams.

Nextiva’s HIPAA-compliant virtual faxing makes it a great solution for healthcare workers. Medical employees can share information without having to worry about data breaches. 

Furthermore, 24/7 support means agents are always on hand to assist you. 

Key features

• Unlimited Calling
• Video Conference Recordings
• Mobile & Desktop Apps
• Workflow Optimization
• Omnichannel Communications

What is Nextiva missing?

Although Nextiva is a well-known VoIP solution, there are some issues you should know about when considering this provider:

• Integrations: Nextiva is missing certain integrations, like Slack or Zapier. With Zapier, users can connect their VoIP telephony system with thousands of non-native systems. 
• Prices: Many consider Nextiva’s prices high, especially for small businesses.

What Type of Business Is It Best For?

Businesses need a robust, secure, and reliable enterprise phone system that works across every device and has advanced features like video conferencing, mobile apps, call recording, and more.

Pricing

8×8

8×8 is an evergreen telephony solution focusing on integrations and analytics. The provider is well-suited for enterprises, but lower-tier subscriptions also work for smaller organizations. There are many benefits 8×8 can offer its subscribers.

8×8′ benefits

First of all, the provider has done a great job building an Analytics system that can effectively track large-scale business processes. 8×8’s reporting system centralizes all data in a single place, so managers can make their teams more organized and speed up their workflow. You’ll also get real-time reports.

Then, we have the solution’s comprehensive integrations with software like Salesforce, Slack, Microsoft Teams, and many more. Furthermore, 8×8 users get unlimited calling to 40+ countries. 8×8 telephony software comes with a smart dialer, click-to-call, and call recording.

Key features

• Call Center Management
• IVR
• Contact Management
• Analytics & Reporting
• Call Monitoring

What is 8×8 missing?

If you own a business that works globally, there are a few things about 8×8 you might want to consider:

A crucial restriction, mainly for big international companies, is that there are regional constraints on unlimited calling. Users with the basic Express plan can only use unlimited calling in the US and Canada.  

• MS Office is required: You need an office where you want to call to get a number from there. 
• Geographical restrictions for SMS: You can only use the SMS feature within the US, and 8×8 does not cover costs for mobile numbers in Brazil.  
• Integrations: 8×8 doesn’t partner with telco companies, so users won’t have native integration with specific solutions like WhatsApp. Non-native integrations must be set up by the tech team.
• Features: 8×8 lacks features like call tagging for more efficient calling processes, call masking for protecting your personal information, and API for connecting with the tools you love. Automation tools like IVR, skills-based routing, or automated callback come only with high-tier plans. You have to pay extra to get a call recording. 

What Type of Business Is It Best For?

Flexible for Any Business

Pricing

RingCentral

When you think about VoIP telephony solutions, RingCentral is among the first ones that come to mind. It’s no wonder the company has been on the market for over 20 years and has built quite a reputation. 

RingCentral’s benefits:

RingCentral has a great variety of features and offers HD-quality voice and video. The provider is a good fit for enterprises since it provides an omnichannel experience, lead qualification tools, management, collaboration, and performance features – all in a single software.

Key features

• SIP Trunking
• IVR
• Call Recording
• Call Routing
• Contact Management

What is RingCentral missing?

Despite all the positives, RingCentral lacks many essential tools that modern businesses require. 

Features like native sentiment analytics, speech-to-text transcription, smart dialers, and skill-based routing are only included in Contact Centre Solution. The same goes for some agent management features, like monitoring.

The Call recording tool and Toll-free numbers are only available as add-ons for an additional cost. 

Furthermore, RingCentral’s implementation can take as much as 90 days and involves an implementation fee. 

RingCentral UI is also not always the friendliest to work with. 

What Type of Business Is It Best For?

RingCentral MVP is a flexible cloud-based solution ideal for businesses of all sizes.

Pricing

Ooma

Ooma is an ideal solution for smaller companies with up to 500 employees or a home phone service. It is mostly used for call logging, alerts, and escalations. 

Ooma’s benefits

• Simple set-up: you can install the phone system without any technical expertise, and it comes pre-configured.
• Feature-rich mobile app that is compatible with both iPhones and Android devices.
• Ooma’s Virtual Receptionist is a great option for managing calls for your company. You can program a personalized welcome, direct callers to various extensions, or offer a menu of choices that can direct callers to the appropriate party.

Key features

• Voicemail-to-Email Forwarding
• Caller ID or Video Conferencing
• Desktop and Mobile apps for Android and iPhone

What is Ooma missing?

Although the setup is very simple, and you can seek assistance from guides or customer support, no in-person training is involved. Ooma also doesn’t offer predictive dialers and telemarketing management. These features speed up your workflow and make your sales efforts much smoother. 

What Type of Business Is It Best For?

Ooma is best for smaller businesses looking for a basic VoIP service. 

Pricing

Vonage

Vonage is among the best-known virtual phone providers in the world. They’ve been in the business for over 20 years and have established an enviable market leader reputation.

Vonage’s benefits

• The Virtual Receptionist, automatic attendant feature, allows calls to be forwarded to other departments.
• Moreover, businesses can provide callers with alternatives for call routing that let them use either their name or an extension to dial. Before having their calls routed to a department, callers can also use the company directory.
• Even when businesses use cloud services that consume a lot of bandwidth, such as collaboration, chat, and video tools, Vonage’s network optimization features ensure call continuity and call quality.

Key features

• Stability and reliability
• Auto-attendant
• CRM integrations
• Voice and video conferencing
• Call forwarding services

What is Vonage missing?

Unfortunately for customers, Vonage has capitalized on its reputation by charging much more for its services than other comparable virtual phone software providers. 

Vonage pricing also includes many hidden fees that make the service far more expensive than expected. 

This can be a real downside for small businesses that need to be more discerning about how and where they expend their resources.

What Type of Business Is It Best For?

Vonage is best for companies looking for a well-established provider. 

Pricing

Aircall 

Aircall is an advanced calling solution used by 15,000+ clients. It’s designed to speed up sales processes, boost communication with prospects, and close more deals. You can automatically dial multiple candidates in a back-to-back queue and surface crucial contact information directly within the phone interface. 

Aircall’s benefits

Aircall excels when it comes to automation. The provider also features many useful integrations, including Intercom, Pipedrive, and Zapier. Furthermore, it offers Advanced automation tools, user-friendly apps, and reliable customer support.

Key features

• Automatic Call Distribution
• Call Monitoring
• Call Transfer
• Call Recording 
• Call routing

What is Aircall missing?

Aircall lacks some essential video-calling features. Webinar hosting and screen-sharing capabilities are severely limited on the platform, which can lead to a fair amount of frustration for users. 

What Type of Business Is It Best For?

Aircall is a calling software primarily targeted at small businesses using the phone to conduct sales and support business daily, but certainly not all of them. Think about how frequently your team uses smart dialers. You might consider looking elsewhere if they’re a core part of your day-to-day work. 

Pricing

Openphone

OpenPhone helps small to large businesses set up international phone lines to manage internal and external global calls or messages. You can handle all your call center interactions while working from anywhere.

Openphone’s benefits

OpenPhone has an intuitive user interface with applications that work on any platform. Features like call recording, customizable IVR, and extensions make OpenPhone a great solution for customer support teams.

OpenPhone Unique features

• API.
• Automated Attendant.
• Call Center Management.
• Call Logging.
• Call Recording.

What Type of Business Is It Best For?

OpenPhone is an all-in-one phone system for teams. It brings your business calls, texts, and contacts into one delightful app that works anywhere.

What is OpenPhone missing?

OpenPhone lacks many features essential for sales teams, such as auto dialers, click-to-call, and open API support that can help users expand the range of available integrations. Customers often complain about the low number of apps the software connects with. Additionally, the Standard option only includes calling and messaging the U.S. and Canada.

Pricing

Talkdesk

Talkdesk is a cloud-based contact center solution that enables businesses to provide customer support via phone, email, chat, and social media. It offers a range of features such as call routing, IVR, and workforce management and is used by companies of all sizes.

Talkdesk’s benefits

• Easy to set up and use.
• Wide range of features and integrations.
• 24/7 customer support.
• Advanced analytics and reporting tools.
• Voice and screen recording for quality assurance.

Key features

• Call routing: Route calls based on skills, language, and more.
• Interactive Voice Response (IVR): Provide customers with options.
• Workforce management: Schedule and manage agents and their tasks.
• Real-time monitoring: Monitor calls and agents in real time.
• Voice and screen recording: Record calls and screens for quality assurance.

What is Talkdesk Missing?

Talkdesk doesn’t offer conference calling or auto-attendants, which may be a disadvantage for sales teams. Additionally, some users have reported that the platform can be slow and prone to technical issues. There’s also no free trial available. 

What Type of Business is It Best For?

Talkdesk is a good choice for businesses of all sizes that need a flexible and scalable contact center solution. It’s especially useful for businesses that want a wide range of integrations and analytics tools.

Pricing

Justcall

Justcall is a cloud phone system that provides businesses with a seamless calling experience. It’s a VoIP solution that offers advanced features and tools to manage customer communications. The company was founded in 2016 and has since grown to serve over 6,000 customers globally.

Justcall’s benefits

• Integrates with multiple CRM and helpdesk platforms, including HubSpot, Zendesk, and Freshdesk.
• Provides a dedicated mobile app for both iOS and Android devices.
• Offers local phone numbers in over 95 countries and enables you to make calls from anywhere in the world.
• Allows you to track your team’s performance with real-time analytics and insights.

Key features

• Automatic Call Distribution: Route calls to the right agent or team based on their skill set and availability.
• Call Recording: Keep a record of all incoming and outgoing calls.
• Call Masking: Protect your agents’ privacy by using Justcall’s masking feature, which replaces their personal phone numbers with a business number.
• International Phone Numbers: Get local phone numbers in over 95 countries worldwide.
• Conference Calls: Easily add up to 50 participants to a call with Justcall’s conference calling feature.

What is Justcall Missing?

Justcall doesn’t offer some of the more advanced features, such as auto-attendant, call tagging, or skill-based routing. Additionally, while it does offer some integrations with popular CRM platforms, it doesn’t offer as many as some other competitors.

What Type of Business is It Best For?

Justcall is best suited for small and medium-sized businesses that need a reliable phone system with advanced features. Its integrations with popular CRM and helpdesk platforms make it a great choice for sales and customer service teams.

Pricing

3CX

3CX is a software-based PBX system that offers a complete unified communications solution. It provides businesses of all sizes with enterprise-level features that allow them to improve their communications processes. 3CX has an easy-to-use interface and provides advanced features that boost productivity and improve customer experience.

3CX’s benefits

• Integration with popular CRMs, such as Salesforce, Microsoft Dynamics, and HubSpot, allows for a streamlined sales process.
• Video conferencing: 3CX provides video conferencing that supports up to 250 people. This feature is available on desktop, mobile, and in your browser.
• WebRTC technology: This enables you to make and receive voice and video calls directly from your web browser.
• User-friendly interface: 3CX provides a clean, modern, and intuitive user interface that is easy to navigate.
• Cost-effective: 3CX is much more affordable than traditional phone systems. It requires no additional hardware or maintenance fees.

Key features

• Web-based management console: The web-based console enables you to manage your phone system from anywhere in the world.
• Mobile Apps: The mobile app allows you to take your office with you, giving you access to all the features of your desk phone.
• Advanced call center features: The system provides all the features required to operate a professional call center, such as call queuing, call routing, and call monitoring.
• SIP Trunks: 3CX supports many popular SIP trunks, making it easier to connect with other VoIP services.
• Unified Communications: 3CX integrates with popular chat platforms, such as Slack, Microsoft Teams, and more, allowing for improved internal communications.

What is 3CX Missing?

One significant limitation of 3CX is the lack of an agent interface. This means that users need to download and install a third-party application to use the system. There is also no real-time reporting or a card-free trial.

What Type of Business is It Best For?

3CX is best suited for small and medium-sized businesses that need a phone system that is easy to set up and manage, with low costs, and reliable customer support. It’s also an excellent choice for remote teams as the platform can be used from anywhere with an internet connection.

Pricing

Genesys

Genesys is a cloud-based contact center solution that aims to improve customer experiences with its omnichannel capabilities. The platform offers various features, such as predictive routing, real-time analytics, workforce engagement management, and more.

Genesys’ benefits

• Offers predictive routing for improved customer service.
• Easily integrate with other software.
• Real-time analytics for better decision-making.
• Omnichannel capabilities enable interaction across all channels.
• Robust workforce engagement management capabilities.

Key features

• Predictive Routing: Uses AI to match customers with the right agent.
• Real-time Analytics: Provides actionable insights to improve performance.
• Workforce Engagement Management: Improves agent productivity and engagement.
• Omnichannel: Enables interaction across all channels.
• Integrations: Easily connect with other software.

What is Genesys Missing?

Genesys can be a bit complicated to set up and use, according to some users. Also, the platform’s pricing structure can be challenging to understand, which may make it challenging for some businesses to plan their budgets.

What Type of Business is it Best For?

Genesys is a suitable solution for large enterprises with complex customer service needs that require advanced features like predictive routing, workforce engagement management, and omnichannel capabilities.

Pricing

Five9

Five9 is a cloud-based contact center solution that offers a range of features for customer service and sales teams. These include omnichannel support, workforce optimization, reporting and analytics, and more.

Five9’s benefits

• Offers an all-in-one cloud contact center solution.
• Omnichannel support for a seamless customer experience.
• Advanced workforce optimization features for improved agent productivity.
• Robust reporting and analytics capabilities.
• Easily integrate with other software.

Key features

• Omnichannel Support: Enables interaction across all channels.
• Workforce Optimization: Improves agent productivity and engagement.
• Reporting and Analytics: Provides insights to improve performance.
• Integrations: Easily connect with other software.
• All-in-one Solution: Offers an all-in-one cloud contact center solution.

What is Five9 Missing?

Five9’s pricing can be higher compared to some other contact center solutions in the market, which may make it less attractive to some businesses. Additionally, some users have reported issues with the platform’s call quality.

What Type of Business is it Best For?

Five9 is suitable for mid-sized and large enterprises that require an all-in-one cloud contact center solution with omnichannel support, advanced workforce optimization features, and robust reporting and analytics capabilities.

Pricing

GoTo Connect

GoTo Connect is a cloud-based business communication platform that provides voice, video, and messaging services. It integrates with other GoTo products and offers a range of features, including call management, screen sharing, and virtual meetings.

GoTo Connect’s benefits

• Seamless integration with other GoTo products for improved communication.
• Provides a unified communication solution for remote teams.
• Offers an easy-to-use interface for call management and administration.
• Provides scalable solutions for businesses of all sizes.
• Excellent customer support.

Key features

• Voice and video calling: Make and receive calls from anywhere.
• Screen sharing: Share screens to collaborate on documents and presentations.
• Virtual meetings: Host and join virtual meetings from any device.
• Call management: Manage calls and voicemails through an intuitive interface.
• Mobile app: Access GoTo Connect features from a mobile device.

What is GoTo Connect Missing?

GoTo Connect does not provide advanced call center features such as Automatic Call Distribution (ACD), skill-based routing, or smart dialers. It also does not provide local phone numbers for all countries, which may disadvantage some businesses.

What Type of Business is It Best For?

GoTo Connect is an ideal solution for small to medium-sized businesses looking for a unified communication solution supporting remote teams. It’s also suitable for businesses that need an easy-to-use interface for call management and administration and excellent customer support.

Pricing

Ringover

Ringover is a cloud-based phone system that offers a range of features to enhance business communications, including call recording, IVR, and analytics. The software provides multichannel communication options, including voice, chat, and video.

Ringover’s benefits

• Easy to set up and use.
• Integrations with various third-party tools.
• 24/7 customer support.
• Mobile application for on-the-go business management.
• Advanced analytics and reporting tools.

Key features

• Call Recording: Records and stores all calls for future reference.
• IVR System: Offers a menu of options for customers to direct their calls.
• Real-Time Monitoring: Allows managers to monitor calls and agents in real time.
• Multichannel Communication: Offers voice, chat, and video options for communication.
• Analytics and Reporting: Provides data-driven insights into call volume and agent performance.

What is Ringover Missing?

Ringover’s pricing plans can be expensive for small businesses, and its customer service can be slow to respond. Additionally, some users have reported issues with the software’s call quality and reliability.

What Type of Business is it Best For?

Ringover is a good choice for businesses of all sizes that require a multichannel communication solution with advanced analytics and reporting tools.

Pricing

Twilio

Twilio is a cloud communications platform that enables businesses to communicate with customers via voice, SMS, and messaging apps. It offers developers a range of tools and APIs to build and customize communication workflows.

Twilio’s benefits

• Scalable and flexible platform.
• Wide range of communication channels.
• Extensive documentation and support.
• Advanced analytics and reporting tools.
• Robust security features.

Key features

• Programmable Voice: Make and receive calls with APIs.
• Programmable SMS: Send and receive SMS messages with APIs.
• Programmable Chat: Embed chat into web and mobile apps.
• Video: Add video capabilities to web and mobile apps.
• Flex: A fully programmable contact center platform.

What is Twilio Missing?

Some users have reported that the platform can be difficult to navigate, especially for non-developers. The pricing can also be confusing, as it charges for each API call, which can add up quickly for high-volume usage.

What Type of Business is It Best For?

Twilio is an ideal solution for businesses that require customizable communication workflows and a range of communication channels. It’s especially useful for developers who want to build their own communication applications.

Pricing

Zendesk

Zendesk is a customer service and engagement platform designed to improve the customer experience. It offers a range of features such as ticketing, chat, and call center software.

Zendesk’s Benefits

• User-friendly interface.
• Multiple channels for customer support.
• AI-powered automation and analytics.
• Flexible pricing plans to suit different business sizes.
• Integrated customer relationship management (CRM).

Key features

• Ticketing: Organize customer requests and track their progress.
• Live chat: Interact with customers in real time.
• Call center software: Route calls and manage agents effectively.
• Self-service options: Allow customers to help themselves.
• Analytics: Monitor performance and identify areas for improvement.

What is Zendesk Missing?

Some users have reported slow response times from support, and the platform may be difficult to navigate for some. Advanced reporting features may also be limited for some businesses.

What Type of Business Is It Best For?

Zendesk is a suitable solution for businesses of all sizes, but it’s especially useful for companies that value personalized customer support and need to manage customer requests across multiple channels.

Pricing

Make More Calls for Less: The Best Cold Calling Dialers Are a Click Away

Cold calling isn’t going anywhere. But the old way of manually typing out numbers, only to hear a busy dial tone and doing it all over again, is. Cold-calling dialers are revolutionizing the way sales happen, and yesterday was already late to join.

Don’t waste any more time or money, and make change happen with more calls for less. It’s really as easy as that.