By S. Lucido-Balestrieri

| 28 Oct 2024

Phone system, Business Phone System

Convoso Pricing & Plans Uncovered for 2024

Convoso claims to be the #1 AI-powered B2C sales platform, offering many advanced features to enhance business sales efforts. But is Convoso’s pricing model truly worth the investment?

If you’re looking for an AI-driven solution to boost your call center, you’ve surely come across Convoso – otherwise, you wouldn’t be here. In this article, we’ll reveal whether Convoso lives up to its claims and if its pricing is the right choice for your business.

Key takeaways:

Convoso offers customizable pricing plans based on features rather than per user, starting at around $90/feature/month. The pricing model allows flexibility but can become costly as businesses scale and need more functionalities.
Convoso’s standout features include predictive and power dialing, call management, and CRM integration, but specific feature availability and pricing are unclear.
Some drawbacks of Convoso include high costs for additional features, frequent call connectivity issues, and a lack of pricing transparency, making it harder for businesses to estimate total costs upfront.

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Overview of Convoso’s Pricing Plans

While you won’t find standard pricing options on Convoso’s website, there is a form where you can provide information to receive a tailored quote. However, according to external sources such as Capterra, the basic plan starts at approximately $90/feature per month.

Unlike other VoIP providers, Convoso charges by feature rather than user. With a per-feature model, Convoso’s costs can rise exponentially as the business scales and needs more features. It contrasts with a user-based model, where pricing typically scales more predictably based on the number of users.

Since Convoso offers a customized plan and doesn’t offer subscription options, it’s also unclear which features are included in the package. However, we’ve gathered the standout features according to users and external sources:

KEY FEATURES: 

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CloudTalk vs. Convoso: Pricing Comparison

Short Overview of CloudTalk’s Plans and Pricing

CloudTalk has 4 pricing plans on offer, ranging in price from $25 to $50 per user/month, with a special exception for the custom pricing plan that lets you tailor your solution to your unique business needs.

CloudTalk’s plans are designed to suit a wide range of businesses, from small companies just starting out to large enterprises and call centers with high call volumes.

Here’s a breakdown of CloudTalk’s plans:

Starter: It’s a great fit for companies just beginning their operations, small teams with basic communication needs, and businesses working with limited budgets seeking affordable solutions.

Key Features: Unlimited inbound and intracompany calls, Call Flow Designer, Click-to-Call, Voicemail

Price: $25 per user/month
Essential: This plan is ideal for small to medium-sized businesses that need more advanced communication features than those offered in the Starter plan. It provides enhanced capabilities without the complexity of larger systems.

Key Features: SMS/MMS, Interactive Voice Response (IVR), Skill-Based Routing, Integrations + Open API

Price: $30 per user/month
Expert: It’s especially suited for companies with complex call routing needs, businesses handling high call volumes, and organizations that require advanced analytics and reporting.

Key Features: Power Dialer, Smart Dialer, WhatsApp Inbound & Outbound Messages, Call Monitoring, VIP Queues

Price: $50 per user/month
Custom: The Custom plan is for large enterprises’ contact centers and companies needing tailored reporting, integrations, and premium support. It offers flexibility similar to Convoso’s single plan, allowing businesses to adapt the solution to their needs while benefiting from CloudTalk’s user-based pricing model.

Key Features: Custom Onboarding, Unlimited Outbound Calls with Flat Rates, Enterprise-Level Security, Developer Support.

Price: Varies based on features, number of users, etc.

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CloudTalk vs. Convoso: Features & Pricing

Aspect/Features

CloudTalk

Convoso

Starting Price

From $25/user/month.

It isn’t specified, but sources suggest $90 per feature/month.

Free Trial

14-Day Free Trial without requirements.

More than 40 seats required.

Inbound Calls

Unlimited (high-cost countries excluded).

Unlimited within the U.S., Canada, Mexico, and Puerto Rico.

Mobile and Desktop App

International Numbers

160

Included (number not specified).

Toll-Free Numbers

Included in all plans.

Not specified.

Call Queuing

Included in all plans (from $25/user/month).

Included.

Smart Dialer

Power Dialer

Integrations

35+

Included (number not specified).

WhatsApp Inbound/Outbound

Included from the Expert plan.

Not included.

Call Flow Designer

Callback

From the Essential Plan ($30/user/month).

Included.

Real-Time Reporting

CloudTalk Vs. Convoso: Key Insights

Here’s what we concluded from the comparison between CloudTalk and Convoso:

Transparent pricing with CloudTalk: You know exactly what you’ll pay per user and what features are included, as everything is clearly stated on the pricing page. In contrast, Convoso’s pricing is a mystery, as it only offers customized plans.
Flexible pricing with CloudTalk: You can easily add or remove users based on your business needs, so the price adapts to your company’s growth.
Free trial: CloudTalk offers a 14-day free trial for businesses of any size, while Convoso’s free trial is only provided to companies with more than 40 seats.
Unclear feature inclusions: With Convoso, it’s unclear which features are included in the plans. However, we do know that it does not include WhatsApp integration for inbound and outbound messages, and it lacks a Smart Dialer feature.

“The scalability and flexibility of the platform further enhance its appeal. With an outstanding customer support team and competitive pricing, CloudTalk is undoubtedly a reliable communication system.”– Gabriel R., from a small-sized business.

“CloudTalk is very straightforward and user-friendly to use. It’s a great quality service for good pricing.”– Elise A., Patient Navigator at a small company.

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Uncovering Convoso Hidden Charges

As we’ve mentioned multiple times, the website isn’t clear about pricing, so it doesn’t list additional charges. However, here’s a breakdown of Convoso’s hidden costs according to users:

Feature-based pricing: Extra features often come at an additional cost, with pricing based on the number of licenses or agents. This can significantly raise costs for larger call centers.
Prohibitive costs: Some users report that adding desired features becomes too expensive due to per-agent pricing, limiting their ability to enhance functionality.
Scalability costs: As the number of agents grows, the cost of additional features scales proportionally, leading to unexpected expenses for expanding call centers.
Onboarding and setup fees: Users mention that onboarding, implementation, and customization services may incur extra fees not included in the base price.
Data and usage charges: Additional charges may apply if data use exceeds certain limits, especially for call histories, recordings, and campaign data.

“I don’t like that if we need to add features, the price is based on the number of licenses we have. With over 80 licenses, the cost of adding features becomes restrictive because it’s not a flat fee. Instead, I have to pay the feature cost multiplied by the number of agent licenses, limiting my ability to add new features.”– Kenneth, from a medium-sized enterprise.

“I don’t like having to pay for adding features and also paying for the number of agent licenses I have.”- A user review from G2.

Convoso’s Pros & Cons

With everything we’ve seen and based on Convoso’s reviews, here are the pros and cons of Convoso:

PROS: 

Ease of use: Many users find the interface intuitive, making training and navigation during calls easier, especially for beginners.
Robust features: Convoso offers tools like predictive dialing, list management, dynamic scripting, and advanced reporting, which improve productivity and lead conversion rates.
Increased contact rates: Convoso’s dialer and caller ID management have helped users boost their contact rates, leading to higher sales revenue.
Customization options: The software is highly customizable, allowing businesses to adapt it to their needs.

CONS: 

Connectivity issues: Frequent call connection delays and dropped calls are commonly reported, disrupting workflows and frustrating users.
Not transparent pricing: The website does not display a clear price, so you are forced to contact an agent without knowing an approximate cost upfront.
Customization limitations: Some users feel that certain functions, especially in reporting, lack the flexibility to meet specific campaign needs.
High costs for additional features: Adding new features can be expensive, as pricing is based on the number of licenses, making it costly for larger teams to expand.

CloudTalk: Leading with Clear, Flexible, and Scalable Pricing

In conclusion, Convoso’s pricing transparency is notably absent, although it offers many powerful features. Additionally, the feature-based cost structure makes it hard for businesses to predict what they will pay.

It may be a good option for large enterprises that need extensive customization, but it’s less suited for small and growing businesses that require more straightforward, scalable solutions.

On the other hand, CloudTalk offers clear, per-user pricing with no hidden fees. Its plans include features like Smart Dialer, WhatsApp integration, and Power Dialer, all at a predictable cost.

If you’re looking for a reliable, cost-effective VoIP solution that’s flexible and scalable, CloudTalk is the best choice.

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FAQs

What is Convoso?

CloConvoso is a VoIP provider that offers customized pricing based on the features needed. It focuses on tools like predictive dialing, call management, and CRM integration.

What are Convoso alternatives?

Convoso alternatives include CloudTalk, which offers transparent, per-user pricing with features like Smart Dialer, WhatsApp integration, and easy scalability.

What is the service level of Conovoso?

It offers a cloud-based contact center platform with advanced features and strong support, but Convoso’s software cost can become higher as you scale.

Can you port the number from Convoso?

Yes, you can likely port numbers from Convoso, but you’ll need to contact support, may face fees, and ensure your account is in good financial status.