Category

Service & Support

Service & SupportCustomer Experience

11 Free IVR Script Examples [Copy + Create Your Own]

S. Porubská | 26. March 2024
Customer Experience

Top 18 Customer Feedback Tools to Transform Your CX in 2025

V. Bucko | 14. March 2024
Customer SupportService & Support

9 Effective Ways To Handle Angry Customers (with Examples)

Q. Malloy | 1. February 2024
working remotely
Call CenterCommunication

8 Proven Communication Strategies For The Workplace

Q. Malloy | 31. January 2024
Improve customer experience
Customer ExperienceService & Support

12 Easy Tips How to Improve Customer Experience (CX)

Q. Malloy | 18. January 2024
Customer Service

5 Ways to Take Full Advantage of AI’s Role in Customer Service

Z. Hudecova | 23. June 2023
Call CenterCustomer Experience

How to Raise Customer Satisfaction as an SMB in 2025

M. Vozník | 27. April 2023
customer-churn-rate
Call CenterCustomer Experience

14 Ways to Reduce Customer Churn for SaaS During Economic Downturn

M. Vozník | 16. March 2023
illustration business communication SHARE
Communication

6 Business Communication Channels in 2025

N. Mraz | 1. January 2023
customer support audit
Service & SupportCustomer Support

Complete Customer Service Audit Checklist for Better Support

Q. Malloy | 1. January 2023
illustration call blasting 2022 SHARE
Communication

Does Call Blasting Make Sense in 2025?

N. Mraz | 1. January 2023
illustration customer service goals 2022 SHARE
Customer Service

17 Customer Service Goals to Aim for in 2025

N. Mraz | 1. January 2023
illustration customer service tools
Customer SupportService & Support

Customer Service Tools to Consider in 2025

Q. Malloy | 1. January 2023
illustration customer service philosophy MAIN
Customer Service

Customer Service Philosophy: Definition & 7 Tips To Create One

N. Mraz | 25. July 2022
illustration customer retention SHARE
Customer Experience

Customer Retention – Small Tweaks To Keep Your Customers Coming For More

N. Mraz | 27. June 2022

Connect agents, customers and other software, together in the cloud

Discover how CloudTalk can provide you with unparallel control over your customer’s experience and start matching their expectations today

Only company emails are allowed An error has occurred when checking the email An error has occurred