Category

Agents

AgentsCall Center

Top Tools to Boost Agent Efficiency and Customer Satisfaction

CloudTalk | 19. December 2024
AgentsPeople management

Major Reasons for Call Center Turnover and How to Reduce It

N. Mraz | 5. December 2024
Agents

11 Phrases Every Customer Service Agent Should Know

CloudTalk | 19. November 2024
AgentsCall Center

How to Improve Call Center Agent Performance

CloudTalk | 22. October 2024
Agents

7 Best Tips On How to Handle Inbound Calls Like a Pro

N. Mraz | 28. June 2024
Top 20 Call Center Quotes
AgentsPeople management

Top 110 Call Center Quotes – CloudTalk

A. Kozma | 2. November 2022
illustration 8 ways to improve work performance SHARE
Agents

8 Ways to Improve the Work Performance of your Call Center Agents

N. Mraz | 2. May 2022
call scoring
People managementAgents

What is Call Scoring? Guide to improving agents performance

N. Mraz | 30. November 2021
Illustration robot automation
AgentsFeatures

Supercharge Your Agents with an Auto Dialer for Sales

N. Mraz | 3. August 2021
illustration call center agent web
AgentsFeatures

7 Tips for using Call Routing to Improve Agents’ Efficiency

Q. Malloy | 26. May 2021
6 Call Center Soft Skills You Need to Have
AgentsPeople management

6 Call Center Soft Skills You Need to Have

Q. Malloy | 17. November 2020
Training for call center
AgentsPeople management

Training for call center agents – Useful guide

Q. Malloy | 17. September 2020
Illustration improve sales efforts
AgentsPeople management

9 Proven Strategies to Boost Sales in Your Organisation

N. Mraz | 29. May 2020
phone etiquette for customer support teams
AgentsPeople management

Phone Etiquette: 9 Tips for Exceptional Customer Service

N. Mraz | 14. January 2020
photo man cold calling
AgentsPeople management

Cold calling appointment setting: 3 top tips for scripts

N. Mraz | 7. January 2020

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