AVOXI’s Plans & Pricing:
Full Guide for 2024

AVOXI connects businesses with customers across 150+ countries. And with its cheapest plan starting at $0, that might seem like a steal. But is it really?

Despite being a lesser-known call center provider, AVOXI’s pricing seems to offer some very competitive packages. The question is, how do they stack up in reality when compared to better-established software like CloudTalk?

In this article, we seek to answer that. Is the AVOXI cost worth paying? Keep reading to find out!

Key takeaways:

• AVOXI offers three main plans. The Launch Plan starts at $0, Contact at $24.99 per user/month, and Engaged Enterprise at $49.99 per user/month. However, these plans come with additional costs that can increase total expenses.
  
• AVOXI’s high-end plans include features like Skill-Based Routing, Interactive Voice Response, and Automatic Call Distribution, with the Engaged Enterprise plan providing extensive analytics but lacking AI functionality.
  
• While AVOXI’s pricing may appear lower, CloudTalk’s plans offer more advanced features and a broader selection of integrations, numbers, and automation tools, especially beneficial for global growth.

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Overview of AVOXI’s Plans & Pricing

AVOXI offers multiple pricing plans, each catering to a different use case based on your team size, feature, and integration requirements. Below, we’ll briefly discuss the specifics. The main AVOXI contact center packages consist of:

Aspect/Feature

Launch Plan

Contact Plan

Engaged Enterprise Plan

Annual Pricing

$0 per user/month

$24.99 per user/month

$49.99 per user/month

Call Forwarding

Automatic Virtual Attendant

Call Recording

Call Insights

Agent Webphone

ACD

Live Monitoring

Callback

Skill-Based Routing

Unlimited Storage

Best For

SMBs looking to get started with their call center operations.

Mid-Market companies looking to streamline processes.

Enterprises looking to dive deep into conversations and analytics.

Launch Plan

AVOXI’s Launch Plan is the provider’s cheapest pricing option – quite clearly, considering it’s “free”. Considering the price point, it features a good variety of features for businesses just starting out with their call centers.

However, the $0 price tag only applies to this specific feature package. You will still need to pay AVOXI’s associated costs, including a monthly phone number payment, spent call minutes, and a platform fee.

Contact Plan

AVOXI’s Contact plan adds vital features missing from the Launch plan, giving users access to more automation options and quality-of-life improvements. If you’re set on AVOXI, this is the plan to choose as an established SMB or mid-market company.

However, if you’re looking for extensive integration opportunities or more in-depth analytics on your outbound performance, you may still end up feeling underwhelmed.

Engaged Enterprise Plan

AVOXI’s Engaged Enterprise plan is the provider’s most comprehensive and expensive package. As the name suggests, it’s intended for enterprise-size businesses. It offers advanced automation and analytical features, among other upgrades.

Nevertheless, customers paying for this plan may be disappointed to find it lacking any form of AI features, or vital agent enablement tools, such as Power and Smart Dialers.

AVOXI’s Hidden Costs

AVOXI’s relatively low pricing comes with a cost. Added to every plan are several monthly and one-time fees you need to pay, which can quickly increase your call center budget requirements. AVOXI’s hidden costs include:

So, even if you choose AVOXI’s Launch plan for $0 per user/month, you will have to pay a minimum of $34.98 in startup fees and an additional $33.39 each month for an account with a single user and phone number.

See How AVOXI Stacks Up

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CloudTalk Vs. AVOXI: Which Is Better?

Whenever you’re considering a particular provider, it’s important to look at their offering in context of other options on the market. In this case, we’ll be comparing AVOXI against CloudTalk, so it’s vital we give you some context.

Short Overview of CloudTalk’s Plans and Pricing

CloudTalk has 4 pricing plans on offer, ranging in price from $25 to $50 per user/month, with a special exception for the custom pricing plan, which lets you tailor your solution to your unique business needs. Here’s a breakdown of CloudTalk’s plans:

1. Starter: CloudTalk’s most basic plan, designed specifically for micro and small businesses. Easy to set up and easier to use, this plan offers small teams everything they need to kick off their call center operations.
   
   Key Features: Click-to-Call, Voicemail, Call Flow Designer (CFD), Automatic Call Distribution (ACD)
   
   Price: $25 per user/month
   
2. Essential: CloudTalk’s equivalent to RingCentral’s advanced plan, focused on growing SMBs and MMBs. This plan helps teams expand their inbound and outbound operations, automate processes, and improve experiences.
   
   Key Features: SMS/MMS, Interactive Voice Response (IVR), Skill-Based Routing, Callback, Integrations + Open API
   
   Price: $30 per user/month
   
3. Expert: CloudTalk’s feature-packed plan for growing MMBs and enterprises, or any team that requires robust calling capabilities. This plan helps customer-facing departments streamline outreach and improve performance.
   
   Key Features: Power Dialer, Smart Dialer, VIP Queues, WhatsApp Inbound & Outbound Messages, Call Monitoring
   
   Price: $50 per user/month
   
4. Custom: CloudTalk’s ultimate plan for the most demanding of companies, tailored perfectly to their particular business needs. This plan allows you to do it all, from coordinating teams to conquering the world’s many markets.
   
   Key Features: Custom Onboarding, Unlimited Outbound Calls with Flat Rates, Enterprise-Level Security, Developer Support
   
   Price: Varies based on features, number of users, etc.

CloudTalk Vs. AVOXI: Direct Comparison

CloudTalk Vs. AVOXI: Key Takeaways

Based on our comparison between CloudTalk’s and AVOXI pricing and plans, we can glean several insights. These include:

• Pricing: Although AVOXI’s Launch plan appears to be cheaper, the associated fees actually come to be more expensive than CloudTalk’s Starter plan.
  
• Features: Despite sharing a price point in their high-end plans, CloudTalk offers a more comprehensive selection of features, along with the option for AI.
  
• Integrations: Both AVOXI and CloudTalk offer the most popular integrations for 3rd party systems, but CloudTalk has a larger ecosystem.
  
• International Numbers: CloudTalk offers a more extensive selection of international, toll-free, and local numbers for global growth and expansion.

AVOXI Best Features

As we’ve discussed, AVOXI’s packages are quite varied in terms of features and use cases. However, there are a few that rise above the rest. Based on online reviews and testimonials, AVOXI’s top 3 best features include:

• Skill-Based Routing: This feature ensures that incoming calls are routed to the most appropriate agent based on specific skills and expertise. It helps in resolving customer issues by connecting them to the right person.
  
• Interactive Voice Response (ACD): This feature manages incoming calls and distributes them to available agents to reduce wait times and ensure that calls are handled in a timely manner, improving overall customer satisfaction.
  
• Automatic Call Distribution (IVR): This feature uses pre-recorded messages and menu options to guide callers through a series of prompts to direct calls to the correct departments without human intervention and save time.

AVOXI Pros & Cons

Based on everything discussed so far, we can make several conclusions regarding AVOXI’s strongest and weakest aspects. These include:

CloudTalk: The Best Call Center Choice

As you’ve seen, AVOXI is an up-and-coming competitor in the call center software scene. However, several aspects hold it back from outperforming its competitors. CloudTalk is essentially everything AVOXI is, only more so.

So, if you’re looking to create exceptional customer experiences with AI-powered and advanced features across 160+ markets, look no further than CloudTalk.