Auto Attendant: Virtual Receptionist for Automated Call Routing

Reduce Resolution Time with Smart Self-Service

Not every customer inquiry needs live agent support. CloudTalk’s auto attendant empowers your callers to quickly resolve common issues on their own through an intuitive self-service menu. 

With just a few simple button presses, customers can answer their own questions, reducing wait times and saving your agents time. Our auto attendant can:

• Schedule appointments
• Check order status
• Get business hours
• Access account information
• Make payments

CloudTalk’s benefit is the call routing. With the IVR, we route customers to agents who speak their language and distribute calls based on the customers’ stage in the booking process.

Issam Daoudi, Supervisor at DiscoverCars

What is an Auto-Attendant?

An auto-attendant is your virtual receptionist that professionally greets and routes callers to the right department or team member—without human intervention. 

Think of it as your 24/7 call operator that automatically manages incoming calls, presents callers with menu options, and ensures they reach the right person or get the information they need immediately. 

No more missed calls, long wait times, or frustrated customers trying to reach the right department.

How Does an Auto-Attendant Work?

When someone calls your business, the auto-attendant greets them with a professional welcome message and presents menu options (“Press 1 for Sales, 2 for Support”). 

Based on their choice, it instantly routes the call to the right department or provides automated answers for common questions like business hours and order status—all without human intervention.

Key Benefits of an Auto-Attendant Phone System

Transform your call handling with a virtual phone system that:

✓ Handles Peak Hours Effortlessly – Route calls instantly to available agents, eliminating missed opportunities

✓ Saves Time & Money – Automate routine inquiries and call routing without a full-time receptionist

✓ Projects Professionalism – Greet every caller consistently with a polished business presence

✓ Improves Response Times – Give customers instant answers and reduce wait times with 24/7 availability

✓ Scales With Your Business – Handle growing call volumes without adding staff

How to set up an auto-attendant with CloudTalk

Call assignment automatically matches completed calls to responsible users in your integrated system. CloudTalk follows this priority order:

• Assigns to agent from last call flow step
• Uses email from voicemail configuration
• Matches to contact owner in CRM
• Assigns to contact’s favorite agent
• Falls back to integration installer or leaves unassigned