11 Best Pipedrive Phone Integrations for Easy CRM Calling

88% of CRM users want the ability to track customer touchpoints*. For CRMs like Pipedrive without built-in calling features, integrating with phone systems is a must.

For businesses using Pipedrive CRM, integrating the proper calling solution is more than a convenience—it’s a necessity.

Beyond making calls, these solutions empower teams with real-time data, call tracking, and actionable insights, turning every interaction into a sales opportunity. 

Before we dive into the best apps you can integrate, let’s take a closer look at Pipedrive – what it is, how you can benefit from it, and what you can do to maximize its potential.

Key Takeaways

• Since Pipedrive Caller became unavailable to new users in 2022, businesses relying on Pipedrive need to integrate third-party phone systems to enable CRM-connected calling functionality.
• Integrating calling apps with Pipedrive CRM provides several advantages, including automated lead management, improved data quality, streamlined communication, enhanced reporting, and increased visibility into the sales pipeline.
• When selecting a Pipedrive phone integration, CloudTalk takes the lead, offering ease of use, exceptional call quality, AI-powered tools, and seamless CRM integration.

What is Pipedrive?

Pipedrive proudly claims to be “the first CRM tool designed by salespeople for salespeople,” underlining its focus on meeting the real-world demands of sales professionals.

It’s widely recognized for its straightforward design, customizable features, and extensive integration options. With over 100,000 customers in 179 countries, it’s a popular choice for managing sales pipelines.

11 Best Pipedrive Phone Integrations

No matter how great your CRM is, there’s always room for improvement. Pipedrive was designed with specific functions and capabilities in mind, so it might not cover all your business needs. That’s where integrations come into play.

Integrating Pipedrive with other tools allows you to fill the gaps in your workflows, streamline tasks, and boost productivity. To make things easier, we’ve put together a list of 11 top Pipedrive CRM integrations that can enhance key areas of your business and help you create a well-rounded, efficient operation.

#1 CloudTalk

CloudTalk is a leading global AI-powered business calling software tailored with sales and customer support teams in mind. Trusted by over 4,000 modern SMBs, CloudTalk delivers crystal-clear call quality across 160+ countries, helping teams have more productive and impactful conversations.

With +70 advanced call center features, including AI-powered tools, CloudTalk equips teams to communicate effectively and professionally. Its best-in-class dialers, CTIs, and productivity tools, combined with seamless integrations like Pipedrive, HubSpot, and others, help businesses boost call volume by up to 122%.

Best for: Compatible with businesses of all sizes, with a focus on growing SMBs

Rating:

• Capterra: 4,4 / 5 – 263 reviews
• G2: 4,3 / 5 – 1,158 reviews

Key integrations:

• Hubspot
• Pipedrive
• Salesforce
• Intercom
• Zendesk
• Zoho
• Zapier

Mobile app:

• Android
• iOS

Pros:

• Simple implementation with no need for IT support
• Affordable pricing plans (starts at $19/month)
• Phone numbers from +160 countries worldwide
• Extensive Analytics with a Real-time Dashboard
• Powerful sales tools (Power and Smart dialer)
• A comprehensive call routing system by skillset, agent, and caller’s status.

“​​I like it the best that you can easily connect the tool with any CRM. We work with Pipedrive, and from there, it’s only one click to call our clients with CloudTalk. And the most important thing: it’s working all the time.”

Shane L., Head of Business Growth, G2

Cons:

According to our users, CloudTalk Analytics needed remastering in order to give users more precise data. That is why we launched a new version of Analytics with in-depth insights into your calls, including call steps, reasons for missed calls, and much more.

Pricing:

• Lite plan (U.S. and Canada): $19 user/month billed annually
• Starter plan: $25 user/month billed annually
• Essential plan: $30 user/month billed annually
• Expert plan: $50 user/month billed annually
• Custom plan: Contact our team for a tailor-made offer

Free trial:

• Yes, 14 days trial for free and 50% off the first month.

#2 Zoom

When you hear Zoom, you probably connect it with meetings, webinars, and conference calling. No surprise there. Zoom is one of the biggest virtual meeting tools on the market. However, if their free plan isn’t enough for you, their paid plans come at a hefty price tag.

Best for: SMBs and large enterprises.

Rating: 

• Capterra: 4,6 / 5 – 14,026 reviews
• G2: 4,5 / 5 – 55,905 reviews

Key integrations:

• Kahoot!
• Prezi video
• Coda
• Sesh

Mobile app:

• Android 
• iOS

Pros:

• Unlimited one-on-one and group meetings
• Up to 1,000 third-party integrations
• Nice, user-friendly interface
• Useful automation tools like Click-to-call

Cons:

• Missing advanced dialing capabilities (Power and Smart dialers)
• Lacks some of the most popular integrations (e.g., HubSpot CRM, and Freshsales) 
• Business phone features included only in high-tier plans

Pricing:

• Basic: Free (up to 40 minutes per meeting)
• Pro plan: $139,90 user/year
• Business plan: $189,90 user/year
• Enterprise plan:  Price-upon-request

Free trial:

• Yes, 30 days

#3 Kixie

Better sales, made simple – this is how Kixie PowerCall advertises its sales engagement platform for customer-facing teams. It boosts your sales performance via reliable and enterprise-level calling + texting, integrations with leading CRM platforms, and intelligent features.

Best for: CRM users, SDRs/BDRs, and enterprise sales teams.

Rating:

• Capterra: 4,7 / 5 – 275 reviews
• G2: 4,8 / 5 – 751 reviews

Key integrations:

• HubSpot
• Salesforce
• Zoho
• Pipedrive
• Zapier

Mobile app:

• Android 
• iOS

Pros:

• Helpful support and sales reps
• Simple and easily trackable dialer
• Works great with CRM

Cons:

• Interface can be confusing
• Not possible to track data from marketing campaigns

Pricing:

• Integrated plan: $29 flat rate/month
• Professional plan: $55 per feature/month
• Extended trial:  Price-upon-request

Free trial:

• Yes, 7 days

#4 CallHippo

CallHippo is a perfect VoIP solution for empowering sales and service teams to lead effective conversations. It’s ideal for low-call-volume companies just starting out. The software is easy and quick to onboard, taking, on average, only around 3 minutes.

Best for: Start-ups, SMBs – sales and support teams

Rating:

• Capterra: 4,4 / 5 – 602 reviews
• G2: 4,4 / 5 – 325 reviews

Key integrations:

• Zoho CRM
• Pipedrive 
• HubSpot 
• Slack
• Salesforce

Mobile app:

• Android 
• iOS

Pros:

• Easy to onboard
• Toll-free phone numbers for 50+ countries
• 24/7 customer support
• Great knowledge-base

Cons:

• Lacks a number of core features (e.g., ring groups, fax, and PBX) 
• Call recording only available for higher tiers

Pricing:

• Basic plan: free
• Bronze plan: $16 user/month
• Silver plan: $24 user/month
• Platinum plan: $40 user/month

Free trial:

• Yes, 10 days

#5 JustCall

JustCall is a modern call center solution designed to help teams scale efficiently while minimizing complexities, as claimed by the provider. While feature-rich, lower-tier plans have usage caps, making it essential to evaluate your business needs carefully.

Best for: Small businesses – sales teams

Rating:

• Capterra: 4,2 / 5 – 212 reviews
• G2: 4,3 / 5 – 2,055 reviews

Key integrations:

• Salesforce
• Pipedrive
• HubSpot
• Zoho
• Zapier

Mobile app:

• Android 
• iOS

Pros:

• Free texting and calling
• Telemarketing management
• Easy to install
• Reliable customer support

Cons:

AThere are some important features kept behind a paywall. Furthermore, JustCall’s country coverage offers local numbers in 70 countries worldwide. For comparison, CloudTalk offers over 160 countries worldwide.

Pricing:

• Standard plan: $24 user/month
• Premium plan: $48 user/month
• Custom plan:  Price-upon-request

Free trial:

• Yes, 14 days

#6 Aircall

Aircall is an advanced calling solution used by 15,000+ clients. It’s designed to speed up sales processes, boost communication with prospects, and close more deals. You can automatically dial multiple prospects in a back-to-back queue and surface crucial contact information directly within the phone interface.

Best for: Small businesses – sales and support teams

Rating:

• Capterra: 4,3 / 5 – 427 reviews
• G2: 4,3 / 5 – 1,144 reviews

Key integrations:

• ActiveCampaign
• Freshdesk
• Odoo CRM
• Alloy Automation
• Avoma

Mobile app:

• Android 
• iOS

Pros:

• Advanced automation
• User-friendly apps
• Reliable customer support

Cons:

Aircall lacks some essential video-calling features. Webinar hosting and screen sharing capabilities are severely limited on the platform, which can lead to a fair amount of frustration on the part of users.

Pricing:

• Essential plan: $30 user/month, billed annually 
• Professional plan: $50 user/month, billed annually 
• Custom plan:  Price-upon-request

Free trial:

Yes, 7 days

#7 Ring.io

The Ring.io calling app is a bit different from those previously mentioned in the sense that it is pre-adapted to 1 of the leading CRM platforms, Salesforce, Hubspot, Pipedrive, Dynamics, or Zoho.

Best for: Small and Mid-sized businesses – Sales and Support teams

Rating:

• Capterra: 4,1 / 5 – 19 reviews
• G2: 4,5 / 5 – 59 reviews

Key integrations:

• Salesforce
• HubSpot
• Zoho
• Pipedrive
• Zendesk Support

Mobile app:

• Android 
• iOS

Pros:

• Seamless phone number management
• Efficient tracking of follow-up progress
• Easy to understand 
• Reliable customer support

Cons:

• System-dependent pricing
• Very high price of its RingLocal feature
• Occasional call drops
• The application may be buggy

Pricing:

• Ring.io for Pipedrive, Zoho and Zendesk: $69 user/month, billed monthly
• Ring.io for HubSpot: $89 user/month, billed monthly
• Ring.io for Salesforce: $109 user/month, billed monthly

Free trial:

• Yes, 14 days

#8 Ringover

Ringover, a cloud-based phone solution, helps small and medium-sized businesses work smarter. Sales and customer support teams have access to advanced calling tools to work faster and smarter, boosting their efficiency.

Best for: The best fit for: SMEs – Sales and Support teams

Rating:

• Capterra: 4,6 / 5 – 499 reviews
• G2: 4,6 / 5 – 163 reviews

Key integrations:

• Salesforce 
• HubSpot
• Zoho CRM
• Copper 
• Freshdesk

Mobile app:

• Android 
• iOS

Pros:

• Easy to use
• An option to shadow other agents’ work for more efficient learning
• Free international calling
• An ability to re-listen to calls for building better agent training

Cons:

• Occasional sound delay makes for inefficient conversations
• Occasional shortages
• Poor sound quality
• Giving access to technicians, accountants, etc. requires a paid license

Pricing:

• Smart plan: $24 user/month
• Power plan: $49 user/month

Free trial:

Yes, 7 days

#9 CircleLoop

CircleLoop is a VoIP provider based in the UK. The modern calling system offers desktop, mobile, and web applications. It also includes many useful features and integrations.

Best for: Small businesses – Support teams

Rating:

• Capterra: 4,4 / 5 – 12 reviews
• G2: 4,3 / 5 – 12 reviews

Key integrations:

• HubSpot
• Zoho 
• Pipedrive 
• Intercom
• Zapier

Mobile app:

• Android 
• iOS

Pros:

• Affordable solution for small businesses

Cons:

• Unresponsive customer support
• Lack of onboarding channels – no in-person or video guidance

Pricing:

• Pay as you Go: £5 user/month + VAT, charged monthly
• Unlimited: £15 user/month + VAT, charged monthly

Free trial:

• Yes, but the provider doesn’t state the length

#10 Toky

Toky is a phone system designed to help call center agents more easily contact prospects and customers. The product aims to centralize — and by extension, simplify — communication for call center agents.

Best for: Businesses of all sizes that want an all-in-one call center solution.

Rating:

• Capterra: 4,2 / 5 – 106 reviews
• G2: 3,7 / 5 – 32 reviews

Key integrations:

• Salesforce
• Intercom 
• Hubspot

Mobile app:

• Android 
• iOS

Pros:

• Easy to integrate with other tools
• Friendly support
• High-quality calling

Cons:

• Lacks some smart dialer features, including a power dialer
• Ticket-creation system with Intercom can be inconsistent, according to reviewers on G2

Pricing:

• Entrepreneur plan: $20 user/month
• Business plan: $25 user/month 
• Enterprise plan: Price-upon-request

Free trial:

• Yes, but the provider doesn’t state the length

#11 Talkdesk

Talkdesk has been on the VoIP scene since 2011. Their smart-calling platform has improved the communication capabilities of over 1,800 sales and customer support teams through high-tech automation and reliable call quality.

Best for: Customer-centric companies with at least 5 agents

Rating:

• Capterra: 4,5 / 5 – 726 reviews
• G2: 4,4 / 5 – 2,394 reviews

Key integrations:

• Salesforce 
• Zendesk
• Slack
• MS Teams
• ServiceNow
• MS Dynamics
• Zoom

Mobile app:

• Android 
• iOS

Cons:

• Talkdesk’s communications capabilities are limited. It’s designed to function as a call center platform but doesn’t provide everything businesses need when it comes to messaging and video conferencing.
• Talkdesk also falls short in the integration department when compared to other VoIP software

Pricing:

• CX Cloud Essential: $75 user/month
• CX Cloud Elevate: $95 user/month
• CX Cloud Elite: $125 user/month
• “Experience Cloud” packages: Price-upon-request

Free trial:

• Yes, the provider doesn’t state the length

How to Pick the Best Pipedrive Integration

Choosing the best phone integration for Pipedrive can significantly enhance your sales and support workflows. Here are key aspects to consider when making your decision:

• Smooth Integration: Ensure the phone system integrates smoothly with Pipedrive, allowing automatic syncing of call logs, customer data, and notes. A well-integrated solution reduces manual work and keeps your CRM up-to-date.

• Ease of Use: Look for a phone system with a user-friendly interface that’s easy for your team to adopt. Simple onboarding and intuitive features minimize training time and ensure a smoother transition.

• Call Quality and Reliability: Crystal-clear audio and a stable connection are essential for maintaining professionalism during client interactions. Choose a provider known for excellent call quality and global coverage.

• Advanced Features: Evaluate the tools, such as AI-powered features, call recordings, IVR systems, and auto-dialers. These features can boost productivity, enhance customer experiences, and streamline workflows.

• Scalability and Pricing: Consider whether the solution can grow with your business. Look for flexible pricing plans that fit your current needs without overcommitting to features you won’t use.

Benefits of Using Pipedrive Phone Integrations

“Can you call from Pipedrive?” is one of the most frequently asked questions on their Help Center page. The answer is no if Pipedrive is the sole tool in your tech stack.

Since the built-in Pipedrive Caller feature was discontinued in 2022, new customers must integrate third-party phone systems to make and manage calls directly from the CRM.

Integrating it with phone systems like VoIP (Voice over Internet Protocol) is a powerful way to enhance inbound and outbound calls. It improves customer relationship management and offers advanced features to help businesses get the most out of their customer interactions. 

Key Benefits of Pipedrive CRM Phone Integrations

• Automated Lead Management: With Pipedrive CRM integration, your sales team can easily track leads as they move through the sales funnel. This ensures that no lead gets forgotten, helping your team stay on top of their game and focus their time where it matters most.

• Improved Data Quality: The integration keeps your customer data accurate and up-to-date. This means your team can make smarter decisions, close deals more quickly, and keep reliable records that build strong, lasting client relationships.

• Streamlined Communication: Pipedrive VoIP integrations make it easy to stay connected with prospects and clients. Your sales reps can respond to inquiries faster, keep track of conversations, and deliver personalized experiences.

• Increased Visibility: With phone systems integrated, your team has a clearer view of the sales process. It makes it easier to spot trends, uncover opportunities, and tackle any bottlenecks.

• Enhanced Reporting: The integration provides advanced reporting features, making it easier to track sales performance and measure key metrics. Managers can monitor progress, coach team members, and refine strategies to meet business goals.

CRM Systems Deliver 245% ROI When Done Right

When implemented effectively, a CRM like Pipedrive becomes a smart investment that can pay off big. It has the potential to deliver an ROI of over 245%, helping businesses automate tasks and build stronger customer relationships. It plays a pivotal role in driving success.

But make no mistake. To achieve these results, your CRM of choice needs to be implemented correctly and accompanied by the right tools. Adding the right phone integration to Pipedrive takes things up a notch. With tools like CloudTalk, businesses can enhance customer interactions, improve data accuracy, and access advanced features like call tracking and AI-powered analytics. 

The secret to getting the most out of your CRM? Pick carefully what you connect to it. Just as the right integration can enhance your performance, the wrong one can undermine your operations.