By N. Mraz

| 18 Dec 2020

Brands, Call Center

3 best Aircall alternatives to consider

Looking for the best Aircall alternative? No matter if you want to switch from Aircall or start a brand new call center, it might be difficult to choose the right software for your needs. To make it easier for you: here are the 3 best Aircall alternatives to consider.

With the global cloud-based contact center market expected to grow to 20.93 billion USD by 2022, it should come as no surprise that there’s already a variety of call center software providers to choose from. This doesn’t make the actual choice easier, though.

There are a few popular call center tools like Aircall that stand out from the crowd, but they’re not meant for everyone. That’s precisely why it’s crucial to compare the existing solutions to one another – based on their features, pricing, ease of deployment & use, as well as reliability. Once you’re at it, you might also want to use platforms like G2 and Capterra to check user reviews & ratings.

Based on all this information, you can see how Aircall stacks up to the competition and find the best Aircall alternative for your needs. Here’s our top 3 to make the choice even more straightforward.

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What’s Aircall all about?

Aircall is one of the most popular call center systems worldwide – but is it the best choice for your business? Consider the following:

Rating:

4.5/5 – 225 reviews

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4.3/5 – 349 reviews

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Pricing:

Prices start at $30 per user for the basic version, with annual billing only.

Features:

With plenty of features like call recordings, smart call routing, and an Interactive Voice Response menu, Aircall (its Professional plan especially) can serve both small and large call centers.

Reliability:

7 data centers worldwide.

Integrations:

At least 50+ Integrations and API access. Similar to many other phone systems, Aircall integrates with popular CRM systems, Helpdesk, and e-commerce solutions.

Mobile app:

A robust mobile app is available on iPhone and Android, which makes it easy to take advantage of Aircall features and log all the data while being on the move.

Pros:

The price might not be the lowest, but it’s said to be quite cost-effective when taking into account all the features it provides.

Cons:

Annual billing, the quality of support, a minimum number of users (3) per account.

The best Aircall alternatives to choose from

Despite its popularity, users often decide to switch from Aircall at some point. The reasons vary, but one thing is certain: Aircall is not for everyone. If you’re looking for the best Aircall alternatives yourself, here’s how it compares to other tools.

Aircall

JustCall

RingCentral

CloudTalk

Ratings

4.2/5 on Capterra

4.2/5 on G2

4.1/5 on Capterra

3.9/5 on G2

4.2/5 on Capterra

4.0/5 on G2

4.6/5 on Capterra

4.4/5 on G2

Pricing

Starting from $30 monthly per user; minimum of 3 users

Ranging from $25 to $50 per user; PayPerMinute calling

From $19.99 (if paid annually) to $49.99 per month per user

Starting from $25 per month billed annually

Exemplary features

Starting from $30 monthly per user; minimum of 3 users

Ranging from $25 to $50 per user; PayPerMinute calling

From $19.99 (if paid annually) to $49.99 per month per user

Starting from $25 per month billed annually

Reliability

7 data centers worldwide

Various data centers, GDPR compliance

A distributed network in different locations

99.99%+ uptime, 9 data centers

Integrations

At least 50+ integrations

40+ popular business tools

An impressive choice of integrations

Over 30 integrations available

Mobile app

iOS & Android

Pros

Cost-effective – especially in terms of available features and integrations

Many “non-standard” features

Robust analytic

Excellent price-quality ratio, skilled customer support agents, sentiment analytics

Cons

Annual billing, the quality of support, a minimum number of users (3) per account

Relatively low ratings, the quality of calls & mobile app are not the best

Not the best quality of customer support

The mobile app could be improved, the real-time dashboard is also less powerful when compared to Aircall’s

3. Aircall alternative: JustCall

JustCall happens to be an easy-to-setup VoIP provider for businesses, especially call centers and customer support teams. It offers a reliable service and quite interesting features to take advantage of. There’s also a variety of integrations available to help you keep all important details on your customers and your business in one place. Here’s how it compares to Aircall:

Rating:

4.1/5 – 225 reviews

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3.9/5 – 349 reviews

Read the reviews

Pricing:

Ranging from $25 to $50 per user; PayPerMinute calling.

Features:

Call forwarding and distribution, analytics, appointment scheduler.

Reliability:

Various data centers, GDPR compliance.

Integrations:

Integrates with 40+ popular business tools.

Mobile app:

iOS & Android.

Pros:

Many “non-standard” features – i.e. every user gets their own appointment scheduler to schedule call, appointment, or demo with customers or leads.

Cons:

Relatively low ratings, call quality is not top-notch, so is the quality of the mobile app.

2. Aircall alternative: RingCentral

RingCentral is also a popular VoIP solution and thus, a powerful alternative to Aircall, used by both small businesses and large enterprises. What’s interesting in this case, in particular, is that RingCentral Analytics Portal provides in-depth reporting on your call center performance. Here’s how it compares to Aircall:

Rating:

4.2/5 – 225 reviews

Read the reviews

4.0/5 – 349 reviews

Read the reviews

Pricing:

The lowest monthly price for RingCentral is $19.99 if paid annually, and monthly pricing starts at $29.99. The price can go as high as $49.99 per month per user.

Features:

RingCentral lets you choose from a variety of available phone numbers and improve communications with call forwarding, call flip, multi-level IVR, voicemails, and plenty more.

Reliability:

A distributed network in different locations that aims to ensure 24/7 business continuity.

Integrations:

The choice is quite impressive overall – some of the most interesting RingCentral integrations include Alexa for Business, Trello, Asana, Mailchimp, Github, and more

Mobile app:

Both mobile (iOS and Android) & desktop apps available.

Pros:

When you compare it to the competition, RingCentral is probably the best pick if you’re into analytics. It also eliminates the need for multiple passwords with a single sign-on facility.

Cons:

Not the best quality of customer support.

1. Aircall alternative: CloudTalk

It should come as no surprise that CloudTalk is the best alternative to Aircall, in our opinion. Here’s why:

Rating:

4.6/5 – 225 reviews

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4.4/5 – 349 reviews

Read the reviews

It’s currently one of the highest-rated call center software on both G2 & Capterra, mostly thanks to above-average call quality and 99.99%+ uptime.

Pricing:

It’s less expensive compared to most of the other providers, as the pricing starts from $15 per month.

Features:

60 advanced features available, including call tagging, IVR, ACD, power dialer, call recordings & speech to text, just to name a few.

Reliability:

CloudTalk relies on multiple data centers worldwide, with constant monitoring and physical protection. What’s more, all services and data are backed-up and encrypted in accordance with GDPR.

Integrations:

CloudTalk has more than 25 integrations available – including popular tools such as HubSpot CRM, Zoho, and Pipedrive.

Mobile app:

Available for iOS & Android.

Pros:

Excellent price-quality ratio, skilled customer support agents, unlimited number of callers in queue, automated callback, sentiment analytics available upon request.

Cons:

The mobile app could be improved, the real-time dashboard is also less powerful when compared to Aircall’s.

And that’s not everything. When taking a closer look at both CloudTalk and Aircall, you can also notice a big difference in Intercom integration. For example, Aircall doesn’t have automated synchronization of the contacts. This basically means then when setting up the integration with Intercom, you need to download all users from Intercom and add them to Aircall manually. Plus, every time you add a new user to Intercom, you have to upload them manually to Aircall as well.

A few more differences that make CloudTalk
the best alternative to Aircall:

Better settings for call flows – CloudTalk’s Call Flow Designer is more complex then Aircall’s. For example, there’s an option to route calls during holidays, as well as various redirections to the external phone numbers available.
Automated callback – in Aircall, you will simply have a note waiting for you, without the option to dial the caller automatically.
More advanced settings and statistics – CloudTalk offers more advanced call & group settings (with ringing strategy, the maximum size of groups, music on hold, or periodic announcement, just to name a few).
SMS / text messages – with CloudTalk, you can send your customers personal messages or general notifications to make your contact center much more effective. Aircall, on the other hand, uses a 3rd party integration to do so, that has to be paid separately.
Power dialer – on the contrary to Aircall’s Smart Dialer, CloudTalk’s Power Dialer is available in the main dashboard, together with scripts & surveys for the sales team.

To sum up, CloudTalk can really make a difference in terms of improving your sales & customer support efforts, no matter if you want to set up a brand new call center or switch from Aircall. The variety of advanced features and integrations, as well as the ability to tailor them to your needs, are what make it the best alternative to Aircall.

Here’s more detailed comparison of CloudTalk vs Aircall

Explore more

Ready to test out the best Aircall alternatives?

No matter which alternative to Aircall you wish to choose, remember that the best option should always depend on your business needs. Think your requirements through, compare your options, and test out the available solutions to make the best decision. Luckily, the majority of VoIP providers offer a free trial and different pricing plans to choose from, so you can easily tailor them to your needs and make adjustments whenever necessary.

Once you’re at it, give CloudTalk a try. With CloudTalk’s migration tool, you can migrate your Aircall data with a single click.