Bigcommerce Phone System Integration

Call Center
for Bigcommerce

Combine the strength of your e-commerce platform and powerful calling features with CloudTalk’s Bigcommerce VoIP Integration. Make and receive calls, send SMS messages, and save time on manual tasks with 2-way synchronization.

Made by

CloudTalk

Category

Sales Engagement

Use for

Sales

Customer Support

Order Management

Inventory Tracking

Users

Sales Teams

Support Agents

E-commerce Managers

Trusted by Thousands

1,150 Reviews on G2

4,000+

Satisfied customers

160+

international numbers

300%

More calls per day

50%

Lower wait times

What Data Do Bigcommerce & CloudTalk Share?

Bigcommerce

CloudTalk

CloudTalk processes

Workflow Actions:
Automate call logging, initiating calls, and sending SMS messages.

Workflow Actions

Bigcommerce & CloudTalk exchange

Order Status Updates

Updates order statuses in BigCommerce based on call interactions.

Customer Notes & Call Recordings

Associates call notes and recordings with customer profiles for better service follow-ups.

Support Ticket Creation

Creates support tickets in BigCommerce based on call outcomes and customer requests.

Bigcommerce receives

Call Activity Data

Stores missed calls, call durations, and outcomes in BigCommerce’s CRM system.

Task & Follow-ups

Generates follow-up tasks in BigCommerce based on call insights and customer needs.

Why Integrate CloudTalk with Bigcommerce

Seamlessly connect CloudTalk with BigCommerce to enhance customer interactions and streamline operations. With just a few clicks, you can integrate a powerful call center solution directly into your eCommerce workflow, improving response times and customer satisfaction.

Leverage click-to-call, call logging, and real-time customer insights to provide personalized service. Automate workflows with custom triggers and keep data synchronized with 2-way integration. Track order details, review call outcomes, access call recordings, and manage follow-ups—all within BigCommerce.

What is BigCommerce?

BigCommerce is a leading e-commerce platform that enables businesses to build, scale, and manage online stores. With powerful tools for order management, customer tracking, and automation, it helps merchants drive sales and enhance customer experiences.

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What Do Our World-Class Customers Say?

Customer focus is a foundational pillar for everything we do. Whether you’re helping your clients, or reaching out to close a deal, we help ensure you have all the tools and support you need to succeed. But don’t take it from us. Here’s what CloudTalk’s happy customers have to say!

1,150 Reviews on G2

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I love the smart dialer as it removes procrastination from cold calling business development time. I also recently trialled the AI notetaker and will be purchasing that as it removes the need to write notes manually. It was very accurate as well!

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Craig H.
Co-Founder

We needed the lines for our business with a lot of urgency and the team resolved it for us in just one business day. Everything was integrated and set up immediately, ready for our team to deliver support right away.

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Carlotta B.
Project Manager

Easy to use. I love that support quickly and clearly helped me understand the more difficult mechanisms. The integration via API with our inhousing application also allowed for automations like SMS reminders.

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Daniel S.
Customer Support Specialist

It’s simple to use, has a clean interface, and offers many options for using numbers from many parts of the world. It’s also a great tool to use for opening accounts on messaging platforms like WhatsApp and Telegram.

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Ivan M.
Revenue System Specialist

The calling dashboard and the reporting structure is flawless as it supports campaign-wise reporting as well. We can allocate caller IDs to ISDRs, making it easier to use them whenever required in real-time…

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Arun S
Senior Manager

For us the main upside of using CloudTalk is saving of contacts. We’re a business thousands of people contact, so seeing who’s calling prior to taking the calls is a big boost. It also has detailed analytics for tracking.

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Joe P.
Account Manager

How to Integrate Bigcommerce with CloudTalk?

  1. Ensure you have a CloudTalk Essential plan and admin access for both CloudTalk and BigCommerce.
  2. Log into your CloudTalk account and go to Settings > Integrations.
  3. Select BigCommerce from the integration list and click “Add Integration”.
  4. Sign in to your BigCommerce account when prompted and authorize data access.
  5. Configure settings for call logging, workflow automation, and customer data synchronization.
  6. Map custom fields to ensure smooth data flow between BigCommerce and CloudTalk.
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Bigcommerce Phone Integration Benefits

Unify Customer Data Management

Ensure clean, up-to-date records with two-way data synchronization between CloudTalk and BigCommerce. Automatically update contact details, prevent duplicates, and maintain a centralized customer database, giving your team full context for every conversation.

Automate Customer Engagement

Enhance efficiency with automated call logging, follow-up reminders, and SMS triggers. CloudTalk syncs customer data in real time, ensuring every interaction is logged. Automate workflows to reduce manual work, improve response times, and increase conversions.

Boost Sales with Click-to-Call

Speed up customer interactions with CloudTalk’s one-click calling from BigCommerce. Reduce response times, engage leads faster, and close more deals. Use the Power Dialer to contact multiple customers in seconds, ensuring no sales opportunity is missed.

Seamless Order & Call Tracking

Gain full visibility into customer interactions by linking calls with BigCommerce orders. Track call history alongside purchases, returns, and inquiries so your team always has the right information at hand. Keep customer data accurate and well-organized.

Find out why our customers love us

Learn how Swille reduced Support Tickets by 50%
Read Story

CloudTalk allowed our CRM team to move from firefighting technical issues to making strategic improvements. Now, tickets are about configurations, not dropped calls or connectivity problems.

Mariana R.

Product Manager

Learn how Dentakay grew call volume by 2.5X
Read Story

The power dialer has been a game-changer for managing our call volume. Since we implemented the feature, about 90% of our agents are using it to automate dialing, saving time. The power dialer makes handling both new and old leads easier. It’s been crucial for our growth—our call volume has seen a 2.5X increase in just 8 months.

Ahmed A.

Data Management and Reporting Specialist

Learn how Capitalo boosted efficiency by 83.3% with AI
Read Story

CloudTalk’s AI conversation intelligence drastically improved our efficiency. We’ve cut call quality analysis time from 2 hours to 20 minutes a day and reduced wrongly targeted leads by 24%, enabling us to focus on strategic growth while maintaining consistency across markets.

Sara Konickova

Sales Ops Manager

How to Set Up Calling in Bigcommerce?

  1. Once integrated, log into your BigCommerce account and navigate to “Settings”
  2. Configure your settings for call logging, workflows, and contact synchronization.
  3. Open any customer, order, or support ticket in BigCommerce.
  4. Locate the CloudTalk CTI widget within the interface to manage calls.
  5. Start making and receiving calls, tracking interactions, and sending SMS directly from BigCommerce!
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An Overview of Bigcommerce Integration and CloudTalk

AI-Powered

Make Smarter Calls with Conversational Intelligence

Remove the guesswork and rage-inducing repetition from your operations with Automatic Call Recording and Transcription. Gain clarity for all your calls with Topic Extraction and Sentiment Analysis and coach agents with actionable insights.

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Infinitely Scalable

Enter 160+ International Markets Instantly

Go global and expand your company’s reach with one of the largest offers of international, local, and toll-free numbers available on the market today. Scale your call center solution alongside your strategies and ensure your success for years to come.

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Customer-Focused

Sell, Support, Satisfy Customers & Succeed

Put the people at the center of everything you do with call center features designed to turn customer success into your greatest competitive advantage. Decrease wait times by <80% and increase your outbound success rate by <250% the easy way.

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FAQs

What is BigCommerce used for?

BigCommerce is an eCommerce platform that helps businesses manage online stores, process orders, and optimize sales with built-in marketing tools.

Can I make and receive calls directly from BigCommerce using CloudTalk?

Yes, with BigCommerce Cloud Phone System Integration, you can make and receive calls, log interactions, and manage customer support seamlessly.

Is there a limit to the number of calls I can make or receive through the BigCommerce-CloudTalk integration?

No, CloudTalk allows unlimited inbound and outbound calls, depending on your plan and BigCommerce settings.

How long does it take to integrate BigCommerce with CloudTalk?

Integration takes minutes—log into CloudTalk, go to integrations, connect BigCommerce, and configure settings for call logging and workflows.

Is the BigCommerce-CloudTalk integration free?

The integration is available with CloudTalk’s paid plans. BigCommerce users may need a compatible plan for full functionality.

Is your existing phone system more drama than dial tone? Book a chat with CloudTalk – we make calls fun again!

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