Build Trust With Automatic Outbound Numbers

Leverage ANI phone numbers (Automatic Number Identification) to increase call success rates and customer trust. Automatically display local numbers to streamline your outbound calling process.

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Boost Trust and Loyalty

Auto-select Numbers

Automatically detect and select the most relevant number based on the recipient’s country.

Boost Customers’ Trust

Increase your pick-up rates by contacting customers from a local number they know. Gain their trust.

Enjoy Global Coverage

Take your business seamlessly across your country’s border without breaking the bank.

What is Automatic Number Identification (ANI)?

Automatic Number Identification lets your call center streamline communication with customers and automatically identifies the most suitable outbound phone number for each call. With ANI telephony, you can also easily manage multiple phone numbers for various campaigns or departments, making it simpler to track call performance and analyze results.

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How does ANI work?

The Automatic Phone Number Identification intelligently selects the best phone number to display when making outbound calls based on predefined criteria. When you initiate a call, the system analyzes factors such as the recipient’s location, the purpose of the call, and your established settings to choose the most appropriate number.

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4 Key Benefits of ANI

Grow Customer Engagement

Display the most relevant caller ID for each outbound call. Ensure that customers recognize your number to foster trust and credibility. Ensure higher answer rates and improved engagement, as customers are more likely to pick up calls from familiar numbers.

Streamline Communication

Automatically select the best phone number based on the call context and manage multiple numbers effectively. Eliminate the manual process of choosing which number to display and let your agents focus on what matters most—providing exceptional service to your clients.

Personalize Your Approach

Easily assign outbound numbers based on factors like region, campaign type, or department. Tailor your communication strategy to meet the needs of your target audience. Lead successful interactions and create personalized experience. 

Boost Campaign Tracking

Easily monitor which initiatives are generating the best response rates. Fine-tune your outreach strategies, allocate resources effectively, and maximize your marketing ROI. Make informed decisions based on real-time insights and drive your campaigns toward success.

How Contact Centers Use ANI?

Leverage call center ANI to optimize your contact center operations and enhance the overall customer experience. By automatically selecting the most relevant caller ID for each call, agents can build trust and improve customer engagement right from the start.

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How Businesses Use ANI?

In business, a caller identification number is essential for streamlining communication and enhancing brand identity. You ensure that customers recognize your number and are more likely to engage with your outreach efforts. It’s particularly valuable for marketing campaigns, as it lets you manage multiple phone numbers created for specific purposes or regions. 

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How to Use ANI in CloudTalk?

01

Sign into your desktop or mobile CloudTalk app.

02

Navigate to the dialer screen, locate your phone number on the top of the screen, and click on a symbol right next to it. A drop-down menu will appear.

03

In the list of phone numbers, there’s an option labeled “Automatic”.

04

Select that option to enable the automatic outbound number selection.

05

Now, your phone number on the top of the dialer screen should be replaced with the word “Automatic”.

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Personalize your outbound calls now.

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Have questions?

What is the difference between ANI and caller ID?

The primary difference between ANI and caller ID is that ANI is used primarily for business and operational purposes, while caller ID is more commonly used for consumer identification. ANI provides the raw telephone number of the caller without additional information, whereas caller ID can display the name associated with the number if available. Additionally, ANI is not typically displayed to the end user, while caller ID is visible to the recipient of the call.

What is the difference between DNIS and ANI?

Dialed Number Identification Service (DNIS) and ANI serve different purposes. DNIS identifies the number that was dialed by the caller, allowing businesses to route calls based on the specific number dialed (for example, different numbers for sales and support). In contrast, ANI identifies the caller’s phone number. Essentially, DNIS focuses on the destination number, while ANI focuses on the originating number.

What is ANI in IVR?

In Interactive Voice Response (IVR) systems, ANI is used to identify the caller and tailor the interaction accordingly. The IVR system can use the caller’s phone number to access customer records, provide personalized greetings, and route the call to the appropriate department. This enhances the caller’s experience and improves efficiency in call handling.

What is the meaning of an automatic number?

An automatic number refers to a telephone number that can be automatically identified by a telecommunications system, such as through ANI. This process allows for the automatic retrieval of information associated with that number, facilitating various applications like call routing, billing, and customer identification.

How does ANI improve contact center operations?

ANI improves contact center operations by providing accurate and timely information about incoming calls. By identifying callers automatically, contact centers can:

– Enhance customer service: Representatives can access caller history and preferences before answering, leading to more personalized interactions.
– Improve call routing: Calls can be directed to the appropriate department or agent based on the caller’s number, reducing wait times and improving efficiency.
– Streamline reporting: ANI allows for better tracking and analysis of call data, enabling performance improvements and resource allocation.

These features lead to better overall customer satisfaction and more efficient contact center operations.

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