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Improve First-Call Resolution & Customer Satisfaction
Reduce hold times, skip receptionists, and improve call routing. Save time and resources with an auto-attendant system. Connect callers to the right agents fast.
Trusted by 4,000 companies worldwide
Boost First-Call Resolution
Save Time with Routing
Create custom call flows to address emergencies. Reduce confusion, save up to 3 minutes on calls, and ensure timely assistance.
Personalize Interactions
Customize greetings based on situations (outside business hours, on hold, etc.). Nail first client interactions with CloudTalk.
Streamline Info Access
Enable fast, personalized service with real-time customer cards. Display all relevant info to help agents work efficiently.
Speed Up Issue Resolution with Self-Help Automation
Not all customer queries require your agent’s attention. Integrate an auto-attendant into your call operations and let callers solve their own issues via self-help, including questions regarding business hours and order status, with just a press of a button.
Desktop app is super easy to use, compact and works smoothly. Love that it also enables the sales team to send and receive SMSs. Love the automatic dialer function that enables the outbound nr to automatically match the receiver’s country prefix.
Diana R., Product Sales Expert
Boost Employee Productivity & CSAT
Let customers define their problems via Interactive Voice Response (IVR) or keypad to access the help they need as quickly as possible and boost customer satisfaction. At the same time, you’ll ensure your agents only have to worry about calls that absolutely require their attention, letting them focus fully on meaningful tasks.
CloudTalk’s advanced features, like IVR and call recording, have helped provide a more personalized and efficient customer experience. This has led to higher customer satisfaction and positive reviews, ultimately driving customer retention and loyalty.
Gabriel R., Small-Business
Plans worth every dollar
"With CloudTalk's Analytics I now get to see every step of the way. We can find discrepancies between our agents and gain a much better understanding of our teams' setup."
Nelly Donnelly Service Delivery Manager
See customer story
"CloudTalk improved our team's cost and efficiency. The script feature allows us to lead the calls in a much more systematic way, as well as all the action buttons to trigger actions directly into our backend."
Yohann Bensadoun Global Supply Growth
See customer story
"Our call volume tripled in only 2 years, from around 10,000 calls to 30,000 per quarter and with CloudTalk, we can now handle all of this communication easily. It was an excellent choice."
Frederico Lopes Head of Customer Service
See customer story
"We have seen a significant increase in our outbound call volume since we started using CloudTalk and we can now reach out to more prospects and customers than ever before."
Elay Sasson Call Center Manager
See customer story
"CloudTalk’s AI has cut our call quality analysis from 2 hours to 20 minutes daily and reduced mis-targeted leads by 24%, allowing us to focus on strategic growth."
Sara Konickova Sales Ops Manager
See customer story
Related content
FAQs
What is an auto-attendant phone system?
An auto attendant is an automated answering service with a business phone system that directs inbound calls to the right person or department. An example of an auto attendant would be when you call a company and are directed to use your keypad to reach the desired department. Learn how to use an auto attendant by reading our blog article on the subject.
How much does an auto attendant cost?
The cost of an auto attendant can vary depending on the provider and the required functionality level. CloudTalk offers a comprehensive auto-attendant system as part of their VoIP phone
system packages. Their pricing plans start at just $25 per user per month, making it an affordable option for businesses of all sizes.
Is an auto attendant free?
The cost of an Auto-Attendant system can vary depending on the provider and the level of functionality required. CloudTalk offers an affordable and feature-rich Auto-Attendant system as part of their VoIP phone system packages. Their pricing plans start at just $25 per user per month, making it an accessible option for businesses of all sizes.
What is an Auto-Attendant message?
An Auto-Attendant message is the recorded greeting when a caller reaches an automated phone system. The message typically includes options for the caller to select, such as “Press 1 for Sales” or “Press 2 for Support.” The message is an important part of the Auto-Attendant system, as it helps direct callers to the appropriate department or person. For more information on creating an effective Auto-Attendant message, check out this blog post.
How Other Businesses Use an Auto-Attendant Phone System?
Improve Routing
An Auto-Attendant Phone System can save customers time and companies money by being a cheap alternative to a receptionist, offering effective routing with just a press of a button.
Furthermore, the system can also automatically direct callers to specific numbers based on the time or day of the week.
Offer Self-Service Options
An Auto-Attendant Phone System can help take some of the weight off by offering a self-service information resource.
An IVR (Interactive Voice Response) system allows customers to use their keypad to access menus with pre-recorded answers regarding their order status, business hours, pricing policy, company processes, and more.
Eliminate Customer Worries & Confusion
Smaller online-based companies may have an international presence but not quite enough agents to cover calls coming in around the clock. An auto-attendant can help plug this gap.
It can inform customers regarding your business hours and ask them either to reach out again later or leave a voicemail.
CloudTalk is a data-driven solution for exceptional customer experience and intelligence is a key part of it.
Schedule a demo today and find out for yourself.
