Is either VoIP provider right for you? Compare both with CloudTalk and decide which is the best fit for your business’s needs.
|
Aircall |
RingCentral |
CloudTalk |
|
|---|---|---|---|
| Annual price overview (per user/per month) | $30 - $50 | $19.99 - $49.99 | $25 - $50 |
| Free trial | Yes - 7 days. Doesn’t require a credit card. | Yes - 30 days. Requires a credit card. Trial is limited to a maximum of five users and two desktop phones. | Yes - 14 days. Doesn't require a credit card. |
| Integrations | Integrates with 100+ external tools for CRM, Helpdesk, E-commerce, etc. | Basic integrations from second - Standard plan. Advanced integrations from a Premium plan. | 40+ integrations. CRM integrations include industry leaders like HubSpot, Zapier or Intercom. |
| Mobile application | Yes, compatible with both Android and iOS. | Yes, compatible with both Android and iOS. | Yes, compatible with both Android and iOS. Available in a Starter plan. |
| Minimum amount of users | Minimum 3 users in both the Essentials and Professional plan. | Minimum one user within all plans. | One user within all plans. CloudTalk has no maximum number of users. |
| Extensions | Three-digit extensions in all plans. | Available in all plans. | Up to 8-digit extensions with site codes from a Premium plan. |
| Click to Call | Available in all plans. | Does not mention this feature. | Available in all plans. |
| Call recording | Available in all plans. | On-demand in Essential and Standard, included in Premium and Ultimate plans. | Available in all plans. |
| Call tagging | Yes | Does not mention this feature. | Yes |
| Local numbers | 1 free local number for each plan. | Available as an add-on. | 1 free local number for each plan. |
| Toll-free numbers | Available in all plans for local use. | Yes | Available in all plans. |
| Smart dialer | Power and Predictive Dialer on higher plans. | Does not mention this feature. | Yes, we also offer predictive and power dialers. |
| Automated Call Distribution (ACD) | Does not mention this feature. | Does not mention this feature. | Yes |
| Open API | Yes | Yes | Yes |
| Customer support options | The Essentials plan offers 24/5 support. Customers on the Professional plan get one-on-one onboarding and a dedicated account manager. | Offers live chat, community forums, online support, and FAQ. | Customer support available 24/7. We offer email, phone, chat support, and an option of a dedicated account manager. |
Aircall offers an Essentials and a Professional plan + an option to set up a custom plan. The two regular plans cost $30 – $50 per user/month, billed annually.
There’s no option for a monthly payment plan.
RingCentral offers 4 plans, which range in price from $19.99 and $49.99 per if paid annually, $29.99 – $59.99 if paid monthly.
RingCentral is a cheaper solution and its plans seem to be more convenient for companies who seek short-term subscriptions.
Aircall offers over 45 features and you can integrate it directly with more than 100 tools. The software comes with advanced functions such as IVR, Click-to-dial, CTI or Warm transfer.
RingCentral also integrates with over 100 systems and offers 50+ features. It has many call handling and call management features. Each RingCentral plan also lets you assign extensions.
While both systems offer an impressive amount of integrations, RingCentral has a higher number of tools than Aircall.
Aircall rates 4.3 / 5 on both G2 (573 reviews) and on Capterra (276 reviews).
Customers love Aircall thanks to ease of setup and visually appealing interface.
However, users often complain about the unreliability of the software.
RingCentral had a score of 4.2 / 5 on Capterra (928 reviews) and 3.9 / 5 on G2 (616 reviews).
Users mainly value advanced texting and audio quality. On the contrary, some RingCentral customers claim that the system occasionally does not alert them to missed calls or voicemails.
Around 82% of users would recommend RingCentral to their peers. But based on G2 and Capterra reviews, Aircall comes out as a more popular solution.
Cloudtalk’s calling software is earning more and more recognition with each passing day. We ranked 3rd of the top 30 HubSpot Integrations by G2 Industry Leaders.
CloudTalk also works seamlessly with all HubSpot plans. If you are a loyal HubSpot user, our software should be your number 1 option.
Aircall offers 45 features and RingCentral over 50. We have you covered with 70+ advanced tools to serve and support all business needs.
RingCentral users miss a certain level of automation that CloudTalk excels in. How much time and energy can you save simply by automating your case logging?
CloudTalk offers Smart Dialer and Power Dialer. Aircall doesn’t mention Smart dialer, RingCentral displays neither of the advanced dialing options.
According to G2, CloudTalk is the number one best Aircall alternative.
CloudTalk may be on the more expensive side — with plans ranging between $25 and $50 user/month paid annually — yet we offer high-end services that clearly demonstrate our value. CloudTalk offers a fully customizable plan, so you can pay only for what you need.
CloudTalk shines when it comes to performance tracking and call management tools. For example, we offer powerful analytics tools, skill-based routing or 3-way calling. Unlike its competitors, CloudTalk also excels in automation. For example, we automated case logging.
There are no hidden charges and no need to add credit card details when subscribing for a free 14-day trial.
Our dedicated customer support team always puts a smile on your face by answering your questions promptly.
Our software has a user-friendly interface, it’s simple and practical. It can be set up in less than 5 minutes. No need for IT support.
Instead of relying on a single partner, we have built strong relationships with telco partners all across the world which helps us secure better calling routes and offer stronger connections.
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