Is either VoIP provider right for you? Compare both with CloudTalk and decide which is the best fit for your business’s needs.
| 8x8 | GoTo Connect |
CloudTalk |
|
|---|---|---|---|
|
Annual price overview
(per user/per month) |
$15 - $133 | $24 - $39 | $25 - $50 |
| Integrations | Offers 59 integration options, such as Microsoft Teams, Salesforce, HubSpot, Copper or Slack. | Advanced CRM integrations (e.g. Salesforce or Hubspot) from a Pro plan. Standard offers G Suite and Office 365 integrations. |
40+ integrations
CRM integrations include industry leaders like HubSpot, Zapier or Intercom.
|
| Open API | Does not mention this feature. | Yes | Yes |
| Extensions | All plans support extensions. | Included in all plans. |
Up to 8-digit extensions with site codes from a Premium plan. |
| Click to Call | Available in all plans. | Does not mention this feature |
Yes, from a starter pack. |
| Call recording | Available in X2 and X4 plans, missing in a basic 8X8 Express. | Available in all plans. | Available in all plans. |
| Local numbers | 1 local number free for each plan. | 1 local number free for each plan. |
1 local number free for each plan.
|
| Smart dialer | Yes, also offers predictive and power dialers. | Does not mention this feature. |
Yes, also offers predictive and power dialers. |
| Mobile application | Yes | Yes | Yes |
| Customer support options | Offers support via phone, chat, chatbots and knowledge base articles. | Offers live chat, email and call support. |
Customer support available 24/7.
Based on the plan, we offer email, phone, chat support, and an option of a dedicated account manager.
|
8×8 offers 6 plans. Costs range between $15 – $133 per user per month, paid annually, and $32 – $175 billed monthly.
3 plans, ranging in price from $24 to $39 per user/month, paid monthly.
From a purely monetary view, GoTo Connect is a cheaper solution than 8×8. It is more affordable for startups and small businesses.
With the 40+ features, you can take advantage of advanced SMS messaging and unlimited international calling. The provider also offers call recording, call forwarding, 3-way calling, and voicemail transcription.
Offers 25+ features, including video call management tools. The Basic plan lacks many features, such as call recording, call monitoring, or multiple call queues.
8×8 offers more features, and the selection of auto-dialers (Preview, Progressive, Predictive) make 8×8 a significantly better tool for teams with a large number of outgoing calls.
On G2, the 8×8 platform ranks 4.2 / 5 with only 38 customer reviews. Capterra only displays ratings for 8×8 X Series which received 4 stars out of 5 with 236 reviews and 8×8 Contact Center – 4 out of 5 with 20 reviews.
Scored 4.5 out of 5 with 602 total reviews on Capterra, and 4.5 out of 5 with 677 reviews on G2. Users found GoTo Connect reliable and great for remote work. However, users tend to find customer support and feature updates below average.
Based on the G2 and Capterra reviews, most users prefer GoTo Connect.
Cloudtalk’s calling software is earning more and more recognition with each passing day. We ranked 3rd of the top 30 HubSpot Integrations by G2 Industry Leaders.
CloudTalk also works seamlessly with all HubSpot plans. Our software should be your number 1 option if you are a loyal HubSpot user.
While 8×8 offers 40+ and GoTo Connect 25+ out-of-the-box features, we have you covered with 70 advanced tools to serve and support all business needs.
CloudTalk provides you with advanced automation and calling features, like Power Dialer, IVR, ACD, and skill-based routing. You can automate a large portion of your calling process, which saves time and resources.
Compared to GoTo Connect, CloudTalk is the winner in terms of customer support. Our team is here to help you 24/7.
CloudTalk is significantly cheaper than 8×8.
CloudTalk plans range between $25 and $50 user/month paid annually. We offer high-end services that clearly demonstrate our value. CloudTalk offers a fully customizable plan, so you can pay only for what you need.
Out of CloudTalk’s 70 features, our flagship tools include several advanced dialers (power and smart). Furthermore, you can send a call to the most fitting agent best suited to handle the call based on predefined parameters with Skill-based and Caller-based routing.
By using our Call Notes and Tags, your reps are better informed about customers’ calling history. That gives you an opportunity to offer personalized customer service. Additionally, CloudTalk also lets you keep a local presence. We offer over 160 international numbers.
There are no hidden charges and no need to add credit card details when subscribing for a free 14-day trial.
Our dedicated customer support team always puts a smile on your face by answering your questions promptly.
Our software has a user-friendly interface, it’s simple and practical. It can be set up in less than 5 minutes. No need for IT support.
Instead of relying on a single partner, we have built strong relationships with telco partners all across the world which helps us secure better calling routes and offer stronger connections.
IT & Operations
Sales
Customer support
Company-wide
Software & Tech
Financial Services
Professional services
Education & E-learning
Remote teams
Business phone system
Calling for HubSpot
Small businesses
Medium & Large businesses
Zendesk
Pipedrive
Salesloft
