- Solutions
- Solutions primary
- BY TEAM
- BY INDUSTRY
- BY USE
- BY SIZE
- Solutions primary
- Integrations
- Integrations primary
- MOST POPULAR
- NEW
- first column
- second column
- Integrations primary
IT & Operations
Sales
Customer support
Company-wide
Software & Tech
Financial Services
Professional services
Education & E-learning
Remote teams
Business phone system
Calling for HubSpot
Micro Business
Small businesses
Medium & Large businesses
Zendesk
Pipedrive
Gorgias
Plecto
Front
Salesloft
FREE E-BOOK
10 Tips for Providing Lightning-Fast Technical Support
Technical issues can be incredibly frustrating for customers, which is why it’s so important to keep reply times low. Our eBook offers 10 easy-to-execute steps for reducing the amount of time it takes to reply to technical support tickets, so you can keep your customers happy.
Everything you need to know
about this e-book
- Ticket Categorization and Tagging: Efficiently categorize and tag support tickets to streamline identification and resolution, reducing reply times and improving efficiency.
- Proactive Customer Communication: Implement proactive communication strategies to reduce ticket volume, address common concerns, and improve response times.
- Escalation Protocols and Collaboration: Establish clear escalation protocols and foster collaboration between teams for timely resolution of complex issues, reducing unnecessary delays.
- Performance Tracking and Continuous Improvement: Track metrics, identify bottlenecks, and implement data-driven improvements to consistently reduce support ticket reply times over time.
"With CloudTalk's Analytics I now get to see every step of the way. We can find discrepancies between our agents and gain a much better understanding of our teams' setup."
Nelly Donnelly Service Delivery Manager
See customer story
"CloudTalk improved our team's cost and efficiency. The script feature allows us to lead the calls in a much more systematic way, as well as all the action buttons to trigger actions directly into our backend."
Yohann Bensadoun Global Supply Growth
See customer story
"Our call volume tripled in only 2 years, from around 10,000 calls to 30,000 per quarter and with CloudTalk, we can now handle all of this communication easily. It was an excellent choice."
Frederico Lopes Head of Customer Service
See customer story
"We have seen a significant increase in our outbound call volume since we started using CloudTalk and we can now reach out to more prospects and customers than ever before."
Elay Sasson Call Center Manager
See customer story
"CloudTalk’s AI has cut our call quality analysis from 2 hours to 20 minutes daily and reduced mis-targeted leads by 24%, allowing us to focus on strategic growth."
Sara Konickova Sales Ops Manager
See customer story
Ready to get started?
Schedule a demo with one of our specialists and gain unparalleled control over your customer’s experience.
