Call Recording

Q: How to request a transcript of the call center recording?

With CloudTalk's Speech to text feature , you can easily convert your calls into text and analyze or share your data .

Access all call recordings, respective call history and analytics directly from your browser and optimize your outbound calling strategy, targetting and even call scripts.

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Easy Access

Review your team’s call recordings directly from your browser and assess agent performance.

Finetuning

Optimize your strategy, targeting and messaging by revisiting past recordings.

Custom Coaching

Pinpoint and improve specific weaknesses in your agents or call scripts with targeted training.

"With CloudTalk's Analytics I now get to see every step of the way. We can find discrepancies between our agents and gain a much better understanding of our teams' setup."

Nelly Donnelly Service Delivery Manager

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"CloudTalk improved our team's cost and efficiency. The script feature allows us to lead the calls in a much more systematic way, as well as all the action buttons to trigger actions directly into our backend."

Yohann Bensadoun Global Supply Growth

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"Our call volume tripled in only 2 years, from around 10,000 calls to 30,000 per quarter and with CloudTalk, we can now handle all of this communication easily. It was an excellent choice."

Frederico Lopes Head of Customer Service

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"We have seen a significant increase in our outbound call volume since we started using CloudTalk and we can now reach out to more prospects and customers than ever before."

Elay Sasson Call Center Manager

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Other features you might like

Call Transcription

Transcribe calls instantly with CloudTalk AI and save your team time, resources and administrative work.

Voicemail

Maintain a personalized customer experience outside of business hours or when your team is busy with other calls.

Analytics

Get a 360° view of everything happening within your team and unprecedented control over your its performance.

Agent Reporting

Track your agents’ performance directly in CloudTalk and optimize for the best customer experience possible.

Turn your CloudTalk into a much larger and powerful tool

Expand your business toolstack with a business calling software that can be easily integrated into your existing CRMs, ecommerce or helpdesk tools, like Salesforce, Freshdesk, Help Scout, and dozens more.

See All Integrations

Have questions?

How to record your calls?

To record a call in CloudTalk, activate a call recording feature in settings. You can set all the permission for downloading or listening to your call recordings. That allows for them to be automatically saved in the client’s contact details, call history and statistics. You can listen to the recordings directly in Dashboard and in Statistics. Don´t forget that you can only record phone calls with callers’ consent.

What call recording phone app is the best?

We vote for CloudTalk. Our industry-leading telephony software lets you record both incoming and outgoing calls. What’s more, our solution is very simple to use. It works well on Iphone, Android and desktop. And the biggest advantage? You instantly share recordings with your team members.